Hireacamera.com Reviews 

1,860
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their exceptional helpfulness, noting that the customer service team handles all inquiries immediately and always goes above and beyond. Reviewers strongly emphasize the spotless condition of the equipment, consistently describing the overall rental service as reliable, seamless, and remarkably efficient. Some people were satisfied with the prompt delivery, mentioning that items arrived early in robust protective cases complete with all necessary accessories and backup tools. Consumers also appreciated the personalized recommendations provided by knowledgeable staff members to ensure they selected the exact gear needed for their successful creative shoots.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as exceptionally efficient,... See more

Product

Clients share positive opinions on product quality, highlighting that items arrive early and in immaculate... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting an impressive and consistently high... See more

User experience

Consumers find the user experience to be exceptionally satisfying and smooth throughout the entire process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a filmmaker and photographer I've used plenty of rental houses in the past, but none come close to Hire A Camera in terms of service. I contacted the team with a particularly tricky brief, but Elle... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Easily contactable by phone. Extremely helpful. Sent the camera a day early to ensure I received it for going away. It arrived in very strong protective box. Included a strap, two b... See more

Company replied

Rated 5 out of 5 stars

Impressive customer service. Ellen called to confirm initial requirements, then nearer the time of hire called again to verify that plans had not changed. I was using the hire kit for a wedding, so l... See more

Company replied

Rated 5 out of 5 stars

I hired a Canon R6 mark two and a lens as I’m thinking of changing over to Mirror less. The whole process was very simple straightforward. I also got a call the day before to check if I need anything... See more

Company replied


Company details

  1. Audio Visual Equipment Rental Service
  2. Binoculars Store
  3. Camera Store
  4. Photo Shop
  5. Photography Service
  6. Video Production Service

Written by the company

Hireacamera started back in 2003 and has grown into one of the UK’s most popular suppliers of camera equipment, lenses and accessories. Whilst we continue to grow and adapt to the new demands of our customers, we constantly strive to make hiring from us the best rental experience possible. We started as a family firm and still maintain the same values. Our customers not only include enthusiasts and professionals within the photography and video industries but also agencies, local governments, industrial companies and large corporations. We deliver UK Nationwide on a pre-12pm service for complete peace of mind. Our website offers live stock availability and booking 24/7 365 days a year. In addition, this year we have added a network of Click and Collect stores, making it even easier to plan your shoot. For companies we offer accounts with dedicated support staff and favourable terms of payment.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,860)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

RIAT lens hire

Very efficient, delivery on time and notified of collection time. Good value for money. Highly recommend.

July 25, 2025
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Reply from Hireacamera.com

Thank you for your fantastic review Nick! We're thrilled to hear that your experience hiring the EF 100-400mm lens and 2X extender for the RIAT airshow was a positive one. It’s great to know that our efficient service, timely delivery, and clear collection notifications met your expectations, and that you found it to be good value for money. We truly appreciate your recommendation and look forward to assisting you again in the future!

Wishing you all the best,
Hannah

Rated 5 out of 5 stars

Excellent Service

Very friendly team, helped with last minute order, everything arranged smoothly with good communication. The equipment was in great condition. Thank you! I would definitely use them again!

July 24, 2025
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Reply from Hireacamera.com

Thank you for your wonderful review Marta! We're delighted to hear about your positive experience hiring the Canon RF 100-500mm lens for the RIAT airshow. It’s great to know that our team’s friendly service and clear communication helped make your last-minute order a smooth process, and that the equipment met your expectations in top condition. We truly appreciate your kind words and look forward to assisting you again in the future!

Best regards,
Hannah

Rated 5 out of 5 stars

First experience

I was told about this company in a camera shop when I wanted to hire a lens. Everything went very smooth from receiving the lens and returning. With 27£ courier service I expected at least a delivery slot but they helped me with delivering to my office and drop-off myself when returning.

July 23, 2025
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Reply from Hireacamera.com

Thank you for your kind review, Sohail, and for choosing us to hire your Canon RF 24-105mm lens for your travels! We're thrilled to hear that the process of receiving and returning the lens went smoothly, and that our team was able to accommodate delivery to your office and a convenient drop-off for the return.

We truly appreciate your feedback regarding the tracking for our courier service. We understand your expectation for a delivery slot, and we’d like to assure you that we typically provide detailed, pinpoint tracking for our deliveries. Currently, our courier partner, Parcel Force, is undergoing an integration with Royal Mail’s systems, which has temporarily impacted the level of tracking detail available. We expect this to be resolved soon, restoring our standard real-time tracking service. Thank you for your understanding, and we hope to provide an even smoother experience next time you hire from us!

All the very best,
Hannah

Rated 5 out of 5 stars

Great company to work with

Great company to work with, always helpful. We won't use anyone else.

July 24, 2025
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Reply from Hireacamera.com

Thank you for your fantastic review Scott! We're thrilled to hear about your positive experience with us and that you found our team helpful. It's great to know the Sony 70-200mm GM II lens worked out well for your festival shoot. We truly value your loyalty and look forward to supporting you with your future kit hire needs!

All the very best,
Hannah

Rated 5 out of 5 stars

Required 2 lenses at short notice

Required 2 lenses at short notice. Delivered to a local photography shop for me to collect. Communication was excellent and lenses arrived excellently packaged. Return was very straightforward. No hesitation in recommending. Thank you.

July 18, 2025
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Reply from Hireacamera.com

Thank you for your wonderful review Paula! We’re thrilled to hear that we could meet your urgent need for the two Fujifilm GF lenses for the Goodwood Festival of Speed. It’s great to know that our communication, delivery to our click and collect, and straightforward return process made your experience seamless. We truly appreciate your recommendation and look forward to assisting you with your future photography projects!

All the very best,
Hannah

Rated 5 out of 5 stars

Excellent, efficient company

Professional, knowledgeable and friendly staff

July 16, 2025
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Reply from Hireacamera.com

Thank you for your fantastic review Helen! We're delighted to hear that you found our service excellent and efficient while renting the Canon R7, RF 24-105mm lens, and tripod. Our team takes pride in being professional, knowledgeable, and friendly, and we’re thrilled that this shone through in your experience. We truly appreciate your kind words and look forward to supporting your future photography adventures!

Best regards,
Hannah

Rated 5 out of 5 stars

First time hire

From creating an account to getting the gear I wanted, everything simple and efficient- and easy for me to collect in person.

July 8, 2025
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Reply from Hireacamera.com

Thank you for your fantastic review Jeremy! We're thrilled to hear that your first-time experience renting the Sony 70-200mm GM II lens and A7C was simple and efficient. Making the process seamless, from account creation to in-person collection, is what we strive for, and we’re delighted to know we hit the mark. Your feedback means a lot, and we’re excited to help you with your next project!

All the very best
Hannah

Rated 5 out of 5 stars

Excellent service

Extremely friendly staff who was very helpful. Excellent communication, explained everything clearly and responded to all my questions with patience. Binocular was great, exactly how it had been described, securely packed and delivery was superfast. Overall an excellent experience. I would highly recommend this company.

July 8, 2025
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Reply from Hireacamera.com

Thank you for your wonderful review Reza! We're delighted to hear about your excellent experience renting binoculars for bird watching. Our team strives to provide friendly and clear communication, and we’re thrilled that we could answer all your questions patiently and deliver the binoculars quickly and securely. It’s great to know they met your expectations! We truly appreciate your recommendation and look forward to assisting you again in the future.

Wishing you all the best,
Hannah

Rated 5 out of 5 stars

Really good!

Booked very last minute, but got a phone call quickly outlining all the details and being really helpful in explaining how the postage there and back will work. Absolutely no complaints!

July 9, 2025
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Reply from Hireacamera.com

Thank you for your great review Sam! We're thrilled to hear that your last-minute booking of the Sony ZV-E10 for the wedding went smoothly. Our team always aims to provide clear, helpful guidance, and we’re glad we could make the postage process straightforward for you. It’s fantastic to know you had no complaints, and we truly appreciate your kind words. We hope to assist you again for your future projects!

All the very best,
Hannah

Rated 5 out of 5 stars

Great service and simple to arrange

They arranged a camera for me in under 24 hours as a new customer. Due to the short notice I wasn’t able to complete the order online so I called and was brilliantly supported by Mary who explained everything and made the process very easy. The camera arrived by courier and the arrangements for the return couldn’t have been simpler. Would highly recommend - a great experience throughout.

July 9, 2025
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Reply from Hireacamera.com

Thank you for your fantastic review Neil! We’re delighted to hear about your great experience renting the Canon R7 for your sporting event. It’s wonderful to know that Mary’s support made the process smooth and straightforward, especially on short notice. We strive to make hiring as simple and efficient as possible, and we’re thrilled that the camera arrived on time and the return process was hassle-free. Your recommendation is greatly appreciated, and we look forward to assisting you again in the future!

Best regards,
Hannah

Rated 5 out of 5 stars

Exceptional service

Hire-a-camera have consistently provided us with an exceptional standard of service for over 10 years. Friendly and approachable - they are always happy to talk over our requirements and logistics, with great attention to detail. Equipment is always excellent and arrives on time.
Highly recommended!

July 9, 2025
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Reply from Hireacamera.com

Thank you for your wonderful 5-star review Sean! We’re truly honoured to have been your trusted partner for over a decade. Our team takes great pride in delivering exceptional service, and we’re thrilled to hear that our friendly approach, attention to detail, and reliable equipment have consistently met your expectations. Your recommendation means the world to us, and we look forward to continuing to support your projects with the same care and dedication.

Best regards,
Hannah

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Super fast and flexible, and really really easy to book, manage and return the kit. Using Hireacamera has changed the way we look at hiring kit for our jobs!

July 8, 2025
Unprompted review
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Reply from Hireacamera.com

Thank you so much for your fantastic 5-star review! We’re thrilled to hear that our fast, flexible service and easy booking process have made such a positive impact on your experience. At Hireacamera, we strive to make equipment hire as seamless and stress-free as possible, so it’s incredibly rewarding to know we’ve helped transform the way you approach your projects.

We truly value your support and look forward to assisting you with your future hires. If there’s anything more we can do to enhance your experience, please don’t hesitate to let us know!

All the very best,
Hannah

Rated 5 out of 5 stars

Excellent Service

Friendly staff, always happy to answer my questions. Simple and clear process for receiving and returning the items. Items were in good condition and worked well. Will use again.

June 12, 2025
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Reply from Hireacamera.com

Thank you for your fantastic review Gavin! We're thrilled to hear that you had a great experience hiring the Canon EF 100-400mm lens for your wedding shoot. Our team is dedicated to providing friendly support, answering all your questions, and ensuring a straightforward process with well-maintained equipment. We’re excited to hear you’ll be using us again, and we look forward to assisting you with your next project!

All the best,
Hannah

Rated 5 out of 5 stars

Genuinely just nice people

Genuinely just nice people, really good communication, fair prices and easy shipping. Will be using them many more times to come!

June 14, 2025
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Reply from Hireacamera.com

Thank you for your heartfelt review Gabriel! We're overjoyed to hear about your positive experience hiring Panasonic gear from us for your wedding film shoot.
Our team strives to provide friendly service, clear communication, fair pricing, and seamless shipping, so your kind words mean the world. We’re excited to support your future projects and look forward to working with you many more times!

All the very best,
Hannah

Rated 5 out of 5 stars

They went out of their way to get a…

They went out of their way to get a lens to me at very short notice and would not hesitate to recommend then

June 12, 2025
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Reply from Hireacamera.com

Thank you for your wonderful review Louise! We're delighted to hear that we could go the extra mile to get the Canon RF 24-70mm f/2.8 lens to you on short notice. Your satisfaction means everything to us, and we truly appreciate your recommendation. We look forward to assisting you with your future hires!

Wishing you all the very best,
Hannah

Rated 5 out of 5 stars

Easy and reliable camera hire

I've hired a few times from Hireacamera.com. This latest hire was for a Nikon Z8 and the experience couldn't be any better.

The customer service team is great, very attentive, and they make sure you have working equipment for your shoot.

Communication throughout the hire is great, and everything is easy to deal with.

The equipment comes well packaged and the return is made super easy.

June 12, 2025
Unprompted review
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Reply from Hireacamera.com

Thank you for your fantastic review Andrew! We're thrilled to hear about your great experience hiring the Nikon Z8 from us. Our team takes pride in providing attentive customer service and ensuring our equipment meets your needs for every shoot. We’re delighted that you found the communication clear and the process seamless, from packaging to returns. We look forward to assisting you with your future hires!

All the very best,
Hannah

Rated 5 out of 5 stars

Haven’t used you for a while but…

Haven’t used you for a while but service is still spot on can’t fault it. Thank you

June 6, 2025
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Reply from Hireacamera.com

Thank you for your fantastic review Ivan! We're delighted to hear that our service remains spot on and that the Sony 200-600mm lens was perfect for shooting motorsport. It's great to have you back, and we look forward to supporting your future projects!

All the very best,
Hannah

Rated 5 out of 5 stars

Great service

Great service. Thank you.

June 6, 2025
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Reply from Hireacamera.com

Thank you for your kind review Syeed! We're thrilled to hear you had a great experience with our service and that the Canon R5 II helped you capture the London Concours perfectly. We look forward to assisting you with your future photography needs!

All the very best,
Hannah

Rated 5 out of 5 stars

5 star customer service

5 star customer service, helpful and knowledgeable staff, reliable, excellent quality cameras and lenses, what more could I ask for?!

June 4, 2025
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Reply from Hireacamera.com

Thank you so much for your fantastic 5-star review Bita! We’re thrilled to hear about your positive experience with our customer service and the quality of the Nikon D850 and Nikon 14-24mm lens for your wedding shoot. It’s wonderful to know our team’s knowledge and reliability could support such a special occasion. We truly appreciate your kind words and look forward to assisting you with your future photography needs!

Wishing you all the very best,
Hannah

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Great communication, great gear. I would definitely use again.

May 23, 2025
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Reply from Hireacamera.com

Thank you for your fantastic review John! We're thrilled to hear you had a great experience renting the Canon R5 C and RF 5.2mm Dual Fisheye lens from us. Your kind words about our service and communication mean a lot, and we look forward to welcoming you back for your next project!

Wishing you all the very best,
Hannah

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