HIRESTREET Reviews 

796
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery, the wide variety of beautiful clothing options, and an exceptionally helpful support team that makes renting outfits completely seamless and stress-free. Many consumers love using this sustainable alternative to buying fast fashion for weddings, special events, and effortlessly refreshing their everyday wardrobes with new items. However, some people mentioned frustrating issues with items not fitting correctly despite carefully checking measurements, and encountering unexpected difficulties with the exchange process. A few reviewers also noted occasional delays in customer service responses, alongside noticeable problems with subpar packaging on recent deliveries.

What people talk about most

Product

Users describe positive interactions with product, expressing appreciation for the fantastic clothing options... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team as quick, helpful,... See more

Service

Reviewers highlight positive aspects of service, praising the brilliant range of items and fantastic overall... See more

User experience

Consumers find user experience to be positive, highlighting fantastic clothes, excellent customer service,... See more

Order

People report positive experiences with order, highlighting super quick delivery and a great selection of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always amazing! I’ve used Hirestreet now for many occasions; black tie, weddings and birthdays. Every time the outfits are wonderful. Never had any issues! Any issues like sizing or length they fix im... See more

Company replied

Rated 5 out of 5 stars

The overall renting experience with Hirestreet is seamless, easy and great! Perfect for a busy person like me where I just don’t have the time to do shopping. The subscription feature is good too as i... See more

Company replied

Rated 5 out of 5 stars

Hirestreet is great for rotating my wardrobe and letting me try beautiful clothes that I otherwise wouldn't buy for myself. Perfect for wedding guest outfits, as well as summer dresses and office work... See more

Company replied

Rated 5 out of 5 stars

I love using Hirestreet as an alternative to buying fast fashion. I initially started using them for events (who wants to buy an expensive dress every time they're invited to a wedding!) but I recentl... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Hirestreet exists to give you access to gorgeous outfits in a financially and environmentally sustainable way. Rent outfits from your favourite brands for a fraction of the retail price and save money to spend on making memories.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

796 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(796)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Hirestreet concept and website is…

The Hirestreet concept and website is brilliant. The customer service personal, quick, efficient and friendly. Highly recommend.

August 3, 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Yolanda,

Great to read your comments and we are so thankful for your review.

Hope to see you return to rent with us again soon!

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

Excellent concept!

New to the rental world, but I will be hiring all my outfits for future events from Hirestreet! fantastic, straightforward service! 🌟

July 26, 2023
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Reply from HIRESTREET

Hi Hannah,

Thanks so much for leaving us a review.

Looking forward to seeing what you rent with us next!

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

Customer service was amazing

Customer service was amazing, I was stressing about what size to order and they were so helpful went above and beyond, even sent an extra size!! Delivered early so had plenty of time to style before the event, just all around amazing service will deffo use again!

August 1, 2023
Unprompted review
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Reply from HIRESTREET

Thanks so much for taking the time to share your experiences!

I'm delighted to share with the team today and we hope to welcome you back very soon!

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

Great service straight to your door…

Great service straight to your door then so easy to send back….. will definitely use again.

July 26, 2023
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Reply from HIRESTREET

Hi Leanne,

Thanks so much for leaving us a review, great to hear you found renting with us super easy!

Lots of love,
Hirestreet xx

Rated 1 out of 5 stars

Poor delivery

Ordered an outfit to be delivered by Friday 28th, it didn’t arrive until the afternoon of the 29th (the day of the event) so was a waste of time as has been sent straight back. As a company I’d reconsider using Royal Mail for delivery, and use a more reliable courier. First time using this company and it will be the last. A waste of money.

July 26, 2023
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Reply from HIRESTREET

Hi Chelsea,

We are so sorry to hear our third party courier has let both us and you down on this occasion.

We use Royal Mail for all deliveries with a tracked 24hr service as we have found them to the most cost effective, and normally, most reliable services for dispatches.

We apologise that this order was not delivered in time and I have asked our Customer Services team to reach out right away to offer compensation as we appreciate this then arrived far too late for you to wear.

Really hope you can give us a second chance after this late delivery out of our control.

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

Beautiful dresses

The dresses are beautiful, loads of choice and availability. Easy to use service and great for the planet too.

July 26, 2023
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Reply from HIRESTREET

Hey Samantha,

We really appreciate you leaving us a review - so grateful for all our community doing their bit to reduce fashion consumption!

Making small changes together can make all the difference.
Lots of love,

Hirestreet xx

Rated 5 out of 5 stars

My go to place for any event wear!

My second hire for an event outfit! Was so happy with the dress - I am able to be more daring with choices and I am thrilled with the compliments I have received and also the requests to know where the dresses are from!! Customer service is always fab, communication is great!

July 29, 2023
Unprompted review
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Reply from HIRESTREET

Hi Nic,

Thanks so much for your review and we are so happy to hear you have loved your recent event rentals!

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

Hirestreet is such a great service

Hirestreet are easy to use. Parcel arrived in time for me to wear one of the outfits I chose and I got rental credit for the one I didn’t wear. Easy to return too!

June 24, 2023
Unprompted review
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Reply from HIRESTREET

Hi Lorna,

Thanks so much for sharing your feedback and review.

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

Fabulous service

Fabulous service, highly recommend

July 21, 2023
Unprompted review
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Reply from HIRESTREET

Hey Bee,

Thanks so much for leaving a review - we are so grateful.

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

Exchange and date change

I ordered my dresses for a wedding but due to not being able to attend I needed to exchange them for another event on another date and obviously different style dresses. Lucy did this for me with no bother. She replied back to me quickly. So happy with this service. Thank you so much 😊

July 24, 2023
Unprompted review
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Reply from HIRESTREET

Hi Angela,

Thanks so much for taking the time to leave us a review and we are so pleased to read how impressed you are with our service, I will let the team know!

Happy renting xx

Rated 3 out of 5 stars

I have hired a lot of outfits from Hire…

I have hired a lot of outfits from Hire street and they've always been wonderful. I just wanted to point out to others so you don't make the same mistake that I did. If you use the offer codes i.e 2 dresses for £35 you do not get rental credit when you return them, which I only just realised when I wondered why the 3 dresses I returned due to the events being cancelled, were not refunded and checked the help section. It has put me off ordering again now so be aware if there is a chance your event might get cancelled don't use the offers.

July 14, 2023
Unprompted review
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Reply from HIRESTREET

Hi Sadie,

Sorry to read this has been a disappointing experience recently.

These discounted offers are such great savings which means they are not eligible for rental credit and we try to be as transparent as possible with these T&Cs clearly stated across our website, in our FAQs and at checkout, but we appreciate your feedback and our team have reached out today to help.

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

Great quality products

Great quality products, with a variety of colours and sizes. Products always arrive on time if not before the arrival date. Really simple to send back, they provide packaging and a sticker and all you do is hand over to local post office on day it's due back. I love that the clothes are re worn and shared amongst people. A great way of being environmentally friendly whilst also trying new outfits. All packaging is recycled too. The staff have been very responsive. I've used hire street on 4 occasions over the past year and had a really positive experience each time!

July 17, 2023
Unprompted review
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Reply from HIRESTREET

Hi Lucy,

Thanks so much for your review, we are super grateful for your feedback and love that to hear you are a repeat renter too!

We're obsessed too!

Love Hirestreet xx

Rated 5 out of 5 stars

My favourite company

This is my fourth time ordering from Hire Street now and I couldnt recommend it anymore. The choice of brands is fabulous, great rental prices, quick delivery and the best customer service.

I also love how you can now buy your outfit!

My go to shop for all occasions.

Thank you x

July 3, 2023
Unprompted review
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Reply from HIRESTREET

Hey Claire,

Thank you so much for your fab review and we are thrilled to hear you're a return customer, we love innovating and building on our offers.

We can't promise everything can be sold, but great to hear you love this new feature!

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

Excellent service

Excellent service. Dress came early and looked new. Easy and simple returns and great, fast response from customer service when I had a query.

July 1, 2023
Unprompted review
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Reply from HIRESTREET

Hey Nina,

Thanks so much for leaving us a review and great to hear your queries were dealt with quickly and efficiently too!

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

The only way to get ready for special events

I've been using Hirestreet for all events and weddings in the last couple of years. The outfit choices and prices are way better than any other shopping experience and their customer support is top notch.

July 7, 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hey Alina,

Thanks so much for leaving us a review and taking the time to share your experience.

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

My go-to for special occasion outfits

I love Hirestreet! They have loads of lovely clothes to choose from and stock some designers I've never heard of, which means I see things I never would have otherwise. I wear clothes I couldn't afford to buy to events and I'm not left with dresses I've only worn once hanging in my wardrobe gathering dust. And it's good for the environment! The process of hiring and returning is always smooth and easy. I can't fault it!

July 1, 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Sinead,

Thanks so much for taking the time to share such great feedback, we are so happy to hear you have loved your rentals with Hirestreet and look forward to seeing what you choose next from our fantastic range of deisgners and brands!

Lots of love,
Hirestreet xx

Rated 5 out of 5 stars

Wanted to make changes to my order…

Wanted to make changes to my order where a member called Lucy was very helpful over email, and gave quick, professional and helpful advice and amended my order.

July 4, 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hi Mary,

Thank you so much for your recent review!

Love Hirestreet xx

Rated 5 out of 5 stars

Great outfits and helpful customer support

Always had a good experience with Hirestreet. The clothes normally arrive a few days early and the fit is stunning so a great chance to wear clothes you couldn’t normally afford/ are very out there. Customer support is also very quick to deal with queries and super helpful.

July 1, 2023
Unprompted review
HIRESTREET logo

Reply from HIRESTREET

Hey!

Thank you so so much for your feedback and taking the time to leave us a review, I have shared with the support team who are thrilled to hear how helpful you found your experience contacting them!

Love Hirestreet xx

Rated 5 out of 5 stars

Great quality and fast delivery

Arrived two days before the rental period and fit perfectly! Only thing that was confusing was that the labels were still attached the dresses? Wasn’t sure whether to remove them or not there was no information on this so would of been good to have some clarification! Otherwise amazing experience and already recommending to others!

June 26, 2023
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Reply from HIRESTREET

Hey Lucy,

Thanks so much for sharing your feedback and we'll take a look at messaging on the site to make removal of any original brand tags clearer - it is just the ribbon we add that shows if an outfit is returned worn or not.

Appreciate your review thanks again!

Hirestreet xx

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