Hisense USA Reviews 

Advertise products with streaming apps integrated but apps do not work and support does nothing but tell you to talk to someone else.

I bought a 14,000 BTU medium room window air conditioner. I kept it in the box over 30 days while I prepared the room where I was to install it. When I opened the box I found the unit to be damaged as if something very heavy had been dropped on it in the store. Lowes said I needed manufacturer approval for an exchange. I contacted Hisense USA for exchange approval and explained my issue. they immediately said my warranty is void before I could even register it. The box says 2 year warranty, they told me I would have to pay a repairman to come and fix the unit and that I would have to purchase the parts to repair the broken unit. I should have checked the reviews on this company before my purchase as their products and warranties are not worth the paper they are written on. Their customer service should probably remove the word service and replace it with another word because service is not anything they are providing!

Purchase a Hisense refrigerator in December 2022 and now it does not work. I attempted to call customer service 8 times and keep getting disconnected “call back later”. After entering 2 chat sessions, I was provide incident number. They then sent email asking me to call and it connects you to the same system that keeps disconnecting me. This is the WORST customer service I have dealt with, worse than ATT. DO NOT buy a Hisense product and expect and support.

We purchased our new Hisense fridge through Lowes 15 months ago. On the night of Tuesday, June 13th the fridge and freezer quit cooling. We lost almost everything. My husband researched online and through our fridge manual to see what the issue was. The compresser quit working. We told this information to Hisense customer service and they told us via email our service provider was Trinity TV and Appliance LLC and it was covered 100% under the warranty. The email also said our service provider would be contacting us within one business day. Multiple days had gone by without any word so I called the provided number, ***-***-****. The repair guy (I assume it was John Allen Russel, but I was never given a name) said he had received our information two hours prior to my call and that he would be at our house between 3 and 5 that afternoon. At 5:30 I called him because he never showed and left a voicemail. One minute later I received a text that his vehicle had broken down and he had no cell service. I had to call him the next day to find out when he'd come inspect our fridge. He showed up the next afternoon, looked at our fridge for 30 seconds and agreed it was the compresser. He then stated that the part should take two days to arrive. Three days later on June 30th I contacted John Allen Russel because we had not received any news. He said he was still waiting on the part. My husband and I both contacted Hisense and they said the part was delivered. Since then my husband and I have sent John Allen Russel multiple texts and calls trying to figure out when our fridge will be fixed. He has ignored our calls and texts and we are still with a broken fridge. It is now Tuesday, July 11th, 4 weeks since our fridge broke, and it is till broken without any idea if it will ever be fixed. We have also contacted Hisense many times through their customer service online chat. (We can't get through to a person by calling the customer service number.) I've chatted with Cappuccino, Erica, and Tavia multiple times. All three told me that our case was escalated. Cappuccino said a manager would be calling us that evening, which never happened. Not one person from Hisense has reached out regarding our broken fridge that is still under warranty. We have had a broken fridge for 4 weeks without any help from Hisense. I'm demanding a full refund for the price of the fridge. I'd like to purchase a new fridge from a company who follows through with customer service and warranty promises.

The shelves were and still are cracking made poorly and in first year
the company wanted me to pay half
I bet they sell more replacement shelves then refrigerators
They have shelves to sell buy the guy said he never heard of them braking lol
If there are replacements you obviously know that shells break, but not this badly and for the Fourth of July morning after I open the refrigerator and all I had was eggs and butter on the upper left shelf and it was sideways broken to the lower shelf but I kind of expected this to break because the back was cracked. The front is cracked on the lower one and the slide shelf is cracked on front and back
If having shells it’s important, don’t buy this product because the shelves are so flimsy. Relying on each other support connected in the middle not freestanding like normal ones. I’m gonna try to find ones like my old refrigerator to put in this. I wish I kept my old refrigerator shelves because I would be using those right now in the hooks for this shelf.

Absolute trash. Everyone should be fired. Waited 15 minutes on hold only for customer service to hang up. Do not buy a ac unit from Hisense. Mine stopped working after 3 months and it cost over 500 dollars

In the last two years I have replaced 5 TV's and my kitchen appliances with Hisense. My living room TV...which is never watched and the manufacturing date is September 28, 2020. All at home tech support has been tried and was just told by customer service that it exceeds the one year manufacturing date so they will not send out customer service. I learned my lesson Hisense. Unfortunately you have me 5 times on TV's and kitchen appliances but I promise you...I will spread the word to keep others from getting GOT.

I purchased a brand new Hisense refrigerator, from Lowe's on 2/13/2023. The unit was delivered 2/17/2023, it was installed and started. The unit did not go to temperature or dispense water until the 3rd day. I naturally left a voice mail to Lowe's with my complain. They got back to me a couple of days later, by that time the fridge was at temperature and working fine, I told them so. 11 weeks later the unit stopped working and it started getting warm.

I called Lowe's but they said I should contact Hisense instead, which I did. I went, with Hisense, over the phone through unplugging the unit for a minute to 30 minutes, plugging it back, to waiting 24 hours in the hopes that it would fix it, but nothing worked. After a couple of days of doing this Hisense referred me to a local repair center. I set up an appointment with their tech. The tech showed up, replaced a board, the unit still did not work. At the end of his troubleshooting he determined the unit had a leak in the compressor. My brand new fridge had come with a major defect.

It's been over 11 days without a working refrigerator in my kitchen, I also had to throw away about 300 dollars in spoiled food from the freezer, and had to purchase a small chest freezer just to get by. Hisense now wants to send a 2nd tech from a different repair center to look at the unit. My complaint is that I bought a brand new fridge, and that's what I want and deserve, not keeping one which originally came with a huge defect.

their tvs are trash you look at them wrong and the screen breaks seriously buy anything else but this brand

14 days still waiting on repair!! Refrigerator not working at all. They sent main board on day seven. Tech was supposed to be here that day. No tech showed. Called tech myself. He said he doesn’t travel over 50 miles. He said Hisense product is junk! He said Hisense doesn’t pay him for his work. Said he would come out anyway. Called him back to ask what time he’d be here. He said Hisense cancelled his ticket. Called Hisense back. She said they didn’t cancel and would expedite repair. Yea I bet! That was 3 days ago. No progress so far on this. They sure make it sound they their going to help you then don’t. They make false promises then just forget about you! Deceptive business practices. Your warranty department is extremely UNIMPRESSIVE!! Anytime now Hisense! And if not, justice will be served!

I had the same experience with the "$100 rebate after 100 days" as another reviewer has stated here.
We bought a Hisense 65" TV, primarily because the company offered the above promotion. I too followed the terms of the promotion to the letter, including registering my TV immediately, and waiting the 100 days to claim my rebate. When the time came to claim the rebate, I logged into the Hisense website, as instructed, only to find NO way to CLAIM my rebate. I would follow a link & it would go to a page stating "no page found". Last week, I went on the website & I noticed there was a page to claim the rebate but the website stated it had been after 130 days & therefore wasn't eligible. I emailed customer support several times, filed an exception report & was informed they would not honor the rebate. I will not buy another item from this company & will inform everyone I know of the bad business practices Hisense partakes in! I believe they committed fraud & this horrible customer service behavior is NOT a smart way to conduct business! Most successful businesses like to keep their customers happy so they can be repeat buyers. Just ridiculous!!!

I purchased a Hisense 65" TV, primarily because the company was offering a "$100 Rebate after 100 days promotion". I followed the terms of the promotion to the letter, including registering my TV immediately, and waiting the 100 days to claim my rebate. When time came to claim the rebate, I logged into the Hisense website, as instructed, only to find NO way to actually CLAIM my rebate. I sent emails to Hisense, only to get no reply. After MANY days of checking and searching for the way to claim my rebate, I FINALLY received an email from Hisense Support, only to be told that I had waited too long to claim by rebate, and I would not be receiving it. Had I known this, I would have definitely picked a different model. While the TV I purchased is 'OK', there are much better models available, and had I known how Hisense treats its customers, I would have definitely picked another brand.

I have 4 black pixels on my 8 month old u8g 55 inch. I submitted a warranty claim and the close up picture they asked for and they voided my claim and responded that my "damage is caused by roach/bug infestation". How absolutely offensive. My house is clean, sanitary, and doesn't have any clutter. Maybe I need to post a walk through of my house for them. Others have had the same issue and easily got their warranty claim accepted. Disgusting and terrible experience. Never buying hisense again.

I went online to Hisense support to chat with someone reference an issue with my television. I was charged $30 bucks for nothing he did not even help me. I actually called Hisense and they helped me with the issue with my tv. It pays to read reviews before making a decision because it could be you if your not careful thanks.

bought a U7H tv, tv works but remote funtions when it wants. called hisense, they refuse to help, claiming that I cant provide them a receipt. bought this thing at costco.com so no, I dont have a paper printout from a register! I PDF'ed what I had they keep saying its not good enough. thank goodness costco has a customer service dept. if they cant help this POS is going to the nearest costco for a refund.

I had a Toshiba FireTV that the internal panel blew out on. It was within the original warranty period. After a month of requests for a warranty call - the Field Tech came out and destroyed the tv - and then took it with him. I still have no replacement or refund for my warrantied tv and have yet to have anyone from Toshiba/Hisense contact me. When requesting to speak with managment - I get a run-around and always "you will be contacted by management within 24 hours to resolve your issue." This has been for 3 weeks now and no contact from anyone at the company. I will NEVER again purchase a Toshiba or Hisense product and recommend that no one else does either if you want a solid product and an honest company.

My 83-year-old mother purchased a Hisense refrigerator from Lowes, NC on Aug. 14th!! On Aug. 16th the refrigerator would not stay cool at the manufactures recommended temp. of 40 degrees! When a thermometer was place inside the refrigerator the temperature read 49degree's! There was water build up due to condensation and bugs were flying around in the refrigerator. She contacted Lowes who told her to contact Hisense! Hisense refuse to replace or refund the cost of the refrigerator instead they insisted on repairing a the brand-new refrigerator! Hisense continued to give us the run around for the past two weeks! Every time we called them, they keep telling us it's a 48hr. management review! They constantly apologize and say we understand. If was the case, then why haven't Hisense resolved the issue! My mother had to throw away over $300 plus worth of groceries! I consider this Harassment as well as elderly abuse!!

I bought my Hisense freezer in December of 2020. I picked it up on December 4, 2020. Stupid me, I thought that it would last more than a year and half. So, I didn't buy the protection plan. After all, it didn't cost much but you do get what you pay for. Last Friday, on August 5, 2022, it stopped working completely. So, I called Hisense. I know how to repair appliances. Well, they considered it old and couldn't find the parts list. Old at a year and a half? They still sell this at Lowe's. So, I couldn't repair it. They were supposedly looking for the parts list but I checked back today, one week later, and they had closed my ticket. Wow! They really don't care do they?

Then, it is not tight at all. It leaked all over my floor everyday for a week. And I kept putting lots of ice in it but it would melt in a day. No insulation. Why would you want insulation in a freezer?

So, I advise you not to buy a Hisense freezer. Instead, find a nice Frigidaire. That's what I am replacing mine with. They state that if their freezers fail, the food will stay frozen for 48 hours. What a concept, huh? An actual airtight freezer. I will bet that they even have insulation inside of them. And it didn't even cost me much more. Live and learn. Go Frigidaire. Stay away from Hisense.

I have purchased 3 of the most expensive HiSense Portable Air Conditioners over the past 4 years. Over this timeframe, 2 of the units just stopped cooling. Fortunately, 1 of the units was replaced under warranty in the 2nd year. Another 1 just stopped cooling now in it's 3rd year and this is the least used unit in my house! I tried working with their customer service team but they told me they could not do anything because it was past it's 2 year warranty. They were also not willing to work with me or escalate my issue any further. I would absolutely welcome someone with authority from HiSense to contact me to discuss and I would be happy to amend this review if they show some good faith. BTW, I am in the market for 2 to 3 more AC's for another house. Won't be HiSense.

Why didn't I read these reviews before I bought my refrigerator? I could have saved myself a couple of thousand dollars.

Like another reviewer, I wish we were allowed to get negative stars in these reviews. I would absolutely do so.

My fridge has not worked for a year now. I have called NUMEROUS times to get Customer Service to assist. They either hang up on you, put you on hold indefinitely (and then hang up) or give you the run-around.

I cannot even begin to tell you how ABSOLUTELY WORTHLESS the refrigerator AND Hisense's Customer Service is.

I have told everyone I know to steer clear of them. And, it appears I'm in the majority, as pretty much every review here says the same.

I don't know how this company survives with the lack of quality and service they provide.

I wish I'd never heard of Hisense - and will continue to tell everyone I know of my experience, so they don't make the same mistake I did.

BEWARE and SAVE YOUR MONEY.