Hispek Electronics Reviews 702

Searched internet for best price, Hispek had it, delivery was slower than expected but I guess this is down to RM as well

Hispek has their telephone number on the website and when I call them it's not working. I wonder if they really are still in business?

I have been buying from hispek for over 10 years , have recommended hundreds of people to go there. They are one of the few companies that they give competitive prices and excellent customer services when required. They have always punched well above their weight taking on the likes of Comet, Currys , John Lewis etc and have always in my experience come out on top. I recently visited the showroom , only to discover that it had closed down, what a great shame to see such a brilliant local retailer shut up shop , only for the bigger companies to take over !

Worst customer experience EVER!

I purchased an LG TV from Hi Spek that arrived when expected, all good so far. I then opened the box to inspect the product and it looked in perfect condition from initial inspection, packaged it back up and booked for an electrician to install it.

Just over two weeks later the electrician put it on the wall and turned it on. To our surprise there was only half a picture and the rest of the screen looked broken. Hi Spek were made aware of the problem straight away and told us to deal with LG direct. LG requested that we sent in photos of the screen and on review (after a few phone calls) they suggested that we got back in touch with Hi Spek for a replacement as the screen looked like it had suffered from pressure damage and must have happened during transit.

Several conversations later Hi Spek told me that they were unwilling to replace or repair the TV as we were two days late in reporting the problem - apparently we only had 14 days following receipt to make them aware of any problems. I explained that I had inspected the TV when it arrived and it all looked fine as there was no damage to the packaging and the TV itself looked perfect from the outside. Hi Spek then asked me if I plugged it in and turned it on at that time - I did not, why would I it looked fine to me? I the asked them if they had opened and inspected the TV and tested it when they received it and they said that they didn't, so how can they confirm that it arrived to me that it was not damaged when they dispatched the TV.

Hi Spek are unwilling to be flexible or accept any responsibility for the damage to the TV or believe that it was not damaged at our end - they even blamed the installer who is a close friend and installs TVs of this type all of the time. We have been left with a 55” TV that is not fit for purpose.

It was also suggested by Hi Spek customer services that we contacted our household insurers to claim on our insurance!

It appears I am not the only consumer who has had a poor experience of Hi Spek, only wish I had read the reviews before hand. Next time I think I will make my purchases based upon reviews and maybe pay a little more, not just base my decision on price.

I ordered a new Neff oven from this company on 17th Jenauary and the item was showing in stock. The following morning an email arrived saying it was on back order! Although living without a working oven I decided to wait until the date they had given as "in warehouse 28th January deliver to me 30th Januaru". No further comms from them so I rang them on 30th. They had to ring Neff and then told me no definite date available. At this point I cancelled the order and asked for a refund. Now 10 days later still waiting for money. All I get told is that it's on its way but no visa debit refund I have ever had has taken this long!

Highly recommend this company, bought an LG TV (55LB730V). Excellent customer service and excellent product. Dealt with a guy called 'Gilbert', who was very helpful. Ordered the TV on Wednesday, was ordered on the Friday, even though it was under free delivery and on a seven day option. Communications were excellent, email confirmation delivery. Delivery was on time with a phone call to firm up the time on a two hour time slot. Product is amazing! 5 Year warranty was delivered less than a week after the TV. Very happy with the product, definitely recommend the company

Thanks

Visited the store yesterday, Gilbert was really friendly and happy to help. The demo models on display were great and helped with our decision. Two very happy customers!

Wow! I could not be happier with the service I have received. I ordered the Bose soundlink 3 as a christmas gift on Saturday and it has arrived today - Tuesday. Given the lower prices for products I was expecting a much longer delivery. I called before ordering to make sure it would be delivered in time for christmas. The very helpful member of staff assured me it would and I was given delivery updates by text and email. Could not have asked for a better service! Will certainly be using Hi Spek again. Thank you Hi Spek!

Was in the market for a new TV , the people at hispek offered really sound advise and a great price too. They gave me a free 5 year guarantee with the Sony 4K i bought and installed all the equipment at very reasonable cost . All round TV is great and will be back to buy a Bose lifestyle from them later this year . Highly recommended !

Needed BOSE headphones quickly for a gift, HiSpek had them in stock and couriered them to me to ensure received on time.
Excellent service, would use again.
Excellent price goods too

Made purchase with some misgivings due to other reviews. However product was delivered free within 2 working days, undamaged, not a re-packaged or reconditioned unit. Coupled with a price that was almost 10% below next lowest price I was a very satisfied customer.

Initially sceptical due to a couple of negative reviews but hey you can't please everyone and nobody is perfect. Also it's good that they respond to negative comments you see here which is commendable rather than ignoring them and shows they care.

Got my Bose speaker the very next day and in excellent condition. Very pleased with service.

Ordered a ps4 , amazing fast delivery , excellent service , friendly staff
THANK YOU HISPEK
VERY SATISFIED WOULD BUY AGAIN 100%

I bought a SONY Bravia tv KDL55W807 for £1029 ,went all the way from Oxford to the store ,as it was a pick up only deal.Fast and easy transaction in store .
Got back home ,started unboxing and. That's where it started.
Power cable were unpacked ,hanging on the top of the tv ( where it should have been originally wrapped tight in a plastic bag attached at the back of the tv) ,the power plug that goes in the power socked were obviously used ,marks visible on it.
I phoned Hispek to tell them what I got ,they did get back to me as after doing some investigations ,saying that it is impossible and it never happened before .
I phoned SONY to find out how it comes in the package ,they said it's definitely not the way it should be and I need to find out with company why.
But all that Hispec offered me ,was to bring it back all the way down from Oxford again .
I am very disappointed as I paid for brand new Tv and got a possible customer return , ex display or else ,which of course according to Hispek wasn't .
After my last email to them which was a week ago , they never got back to me .
I would never buy from them again .
Also a WARNING for these that comes from far away for in store purchase, I would recomend to check the item while in store , so You won't end up like me .
Be aware!

I ordered a Miele vacuum cleaner from this company. Not only was it offered at a cheaper price than most companies, but was delivered free within a couple of days. Impressive service.

Was slightly sceptical at first having read the reviews and also after a call to the shop itself which was less than helpful!! But I went ahead with the on-line order late on a Monday evening. All through Tuesday I received regular emails informing me of the status of my purchase and on Wednesday morning I received an email from the delivery company informing me of the time that my purchase would be delivered. And it did as specified!!!! Very impressed with the company and would use again.

Purchased new appliances for my kitchen recently from Hispek - received expert recommendations and advice before the purchase, was kept up to date with the progress of my order and and accepted delivery on the agreed date. PLUS the price was £££ cheaper compared to everyone else! Overall, an excellent experience! Would highly recommend them and will definitely use them again!!

Bought the BOSE OE2 headphones, as a gift for my son. Hi-Spek had the best price, and they arrived really quickly. My son is delighted with the quality, and listens to his classical music on his daily train commute. Wouldn't hesitate to use Hi-Spek again.

After spending numerous hours reviewing vacuum cleaners I decided on a Miele. Hispek was one of the best prices and free delivery too so I took the plunge. My order arrived very quickly and I was kept informed every step of the way - no waiting in all day. I received emails telling me exactly where my order was in the system and even one to say it would be delivered within the hour! Very impressed - that's how it should be - shopping at it's best. Oh yes, I am very pleased with my purchase too - what a sucker!!

I have used Hi-Spek twice now and their customer service is second to none. The first delivery to the Highlands of Scotland arrived within 48 hours and so tracked to a one hour delivery slot. The Second order to be delivered within London was tracked and arrived within18 hours of being ordered. I have not found the goods ordered cheaper anywhere and would thoughly recommend them.