The whole app/website is amazing! it allows you to do all the digital planning you could need for free, when it would cost you to do the same elsewhere. only negative is that you cannot send your digi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm a wedding photographer, I've been with Hitched for 4/5 years now and every year it has paid for itself easily and helped get my business off the ground! Despite what others seem to be saying, I... See more
Company replied
Hitched are very handy and have generated me some good business over the past few years. It's very much the case, the more you put into your listing and working with your account manager, the... See more
Company replied
All features were self explanatory and easy to use. We had great fun designing our own wedding website, invitations etc, all free of charge. Keeping track of who had visited our website, RSVPS, tabl... See more
Company replied
Company details
Contact info
First Floor, Elm Yard, Elm St, WC1X 0BJ, London, United Kingdom
- 0800 206 1700
- support@hitched.co.uk
- www.hitched.co.uk
3.1
Average
931 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As a professional wedding photographer…
As a professional wedding photographer this was an utter waste of money.
Thanks for your reply so now you want to assist and help. It's a bit late
March 12, 2026
Unprompted review
Reply from Hitched
Hello Chris,
We’re sorry to read your review regarding your experience on our platform. Please contact us at support@hitched.co.uk so we can provide you with personalised support and better respond to your needs.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
You can also reach us at support@hitched.co.uk t if there's anything else you need.
Best regards,
The Hitched Team 💚
Absolute scam
Absolute scam. 80% of inquiries are bots. Invest your money elsewhere.
March 9, 2026
Unprompted review
Reply from Hitched
Hi Luc,
Thanks for your feedback. We’re sorry your experience with Hitched didn’t meet expectations. We’re proud to support all our suppliers and always welcome ways to improve.
In terms of the leads you are receiving, I can confirm that they are genuine. As a platform, we do not generate or use fake leads.
There are two ways that potential customers can request pricing and information, and I’d be happy to go into further detail on how these processes work to ensure clarity and reassurance.
In order for couples to enquire they will need to select your listing and request pricing. Another way for couples to enquire is to use our feature where they can select which service they are looking for and in what area and use a tool to enquire on their behalf.
By collaborating closely, we’re confident that we can address and overcome any challenges you may be experiencing.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
If you would like to contact us to discuss any concerns, please do reach out to us at support@hitched.co.uk and one our team members would be glad to assist you.
Best regards,
The Hitched Team 💚
The whole app/website is amazing
The whole app/website is amazing! it allows you to do all the digital planning you could need for free, when it would cost you to do the same elsewhere. only negative is that you cannot send your digital invites by WhatsApp/text, it only allows you to do this via email.
March 3, 2026
Unprompted review
Reply from Hitched
Hello,
We’re always happy to receive feedback like yours. Thank you very much for sharing your experience with us. We're here for you whenever you need us at support@hitched.co.uk.
Best regards,
Jimena
The Hitched Team 💚
Always helpful and quick to reply happy…
Always helpful and quick to reply happy to give advice when needed I find Hitched works really well for us and we have met the most amazing couples along the way x
February 14, 2026
Unprompted review
Reply from Hitched
Hi A&K Event Styling Ltd,
Thank you for your feedback about our service.
We appreciate you taking the time to share your experience, and we continue working to provide you with the best possible service.
Best regards,
The Hitched Team 💚
As a wedding supplier
As a wedding supplier, my experience with Hitched has been extremely disappointing and stressful. The platform promises high-quality leads, but the reality has been poor enquiries, time-wasters, and false phone numbers, (they will deny this but so many of us can't be wrong). There is no return on "investment" and I wish I'd read and believed the other suppliers reviews before signing up.
Transparency around performance is questionable at best.
What has been most concerning is that after formally requesting to cancel my membership and take my profile down immediately due to poor results, I am now being pursued for further payments and have been passed to a debt collection agency. This has added unnecessary stress to an already difficult situation.
Based on my experience, I would strongly advise suppliers to absolutely not use this platform, you may aswell well throw money into the wind.
February 12, 2026
Unprompted review
Reply from Hitched
Hello Angela,
Thank you in advance for taking the time to share your experience with us. We’re sorry to hear that the use of our platform did not meet your expectations.
Our priority is to support your success and provide you with personalised advice to help you make the most of your profile.
We are continuously working to improve how we connect suppliers with the right couples, and we are reviewing when and how we offer additional support to ensure it is more timely and effective.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
You can also reach us at support@hitched.co.uk if there's anything else you need.
Best regards,
The Hitched Team 💚
Wedding planning perspective
The single most stressful thing about planning our wedding has been trying to get this (paid for) website to work. The back end and front end don’t work together and it’s not an intuitive system - I’ve had to google a lot to try and find out how to do things. And mostly we’ve had to use work arounds which only go so far. My fiancé builds websites and writes code and is mystified by the website too. I’d advise anyone not to use it. Even paper rsvps would be easier.
February 12, 2026
Unprompted review
Reply from Hitched
Hello,
We are very sorry to hear about your experience with our platform, and we truly appreciate you taking the time to share it with us so we can be aware of what happened.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
You can also reach us at support@hitched.co.uk if there's anything else you need.
Thank you very much, your feedback helps us continue improving so we can offer you the best possible service.
Best regards,
The Hitched Team 💚
Waste of time and money!
Waste of time and money!
You get sold a dream however it’s complete lies, the platform doesn't work properly, the leads are absolutely terrible. You get a lot of leads however none of them actually convert into sales. The budgets that they have for your services are just not workable and the customer service is really not great. If I’m honest I feel like a scam victim more than anything. I stupidly ignored the reviews and I really wish I didn’t now.
February 5, 2026
Unprompted review
Reply from Hitched
Hello Oliver,
We are very sorry to hear about your experience with our platform, and we truly appreciate you taking the time to share it with us so we can be aware of what happened.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
You can also reach us at support@hitched.co.uk if there's anything else you need.
Thank you very much, your feedback helps us continue improving so we can offer you the best possible service.
Best regards,
The Hitched Team 💚
I got in touch with Hitched Support for…
I got in touch with Hitched Support for a query about my account and was answered by (Sophie) who was extremely supportive and attended to my concerns immediately, well done and thank you for being patient with me Regards
John 💞
January 27, 2026
Unprompted review
Reply from Hitched
Hello John,
We’re always happy to receive feedback like yours. Thank you very much for sharing your experience with us. We're here for you whenever you need us at support@hitched.co.uk.
Best regards,
The Hitched Team 💚
Shady tactics
Shady tactics, fake enquiries followed by calls to upgrade or enquiries are cancelled.
January 28, 2026
Unprompted review
Reply from Hitched
Hello Ñ. Constantin,
We’re sorry to hear about the experience you’ve shared regarding our platform. We are continuously working to improve both the site itself and the support we provide to businesses in the wedding industry.
This includes enhancing how we help vendors set up and optimise their profiles, providing more insight into performance, and constantly improving how we connect couples with the right suppliers.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
You can also reach us at support@hitched.co.uk if there's anything else you need.
Best regards,
Jimena
The Hitched Team 💚
I simply asked if they could advise me…
I simply asked if they could advise me on upgrading the info on my shopfront and they really could not have been any better!
It was areal pleasure dealing with them!
January 23, 2026
Unprompted review
Reply from Hitched
Hi Ian,
Thank you for your feedback about our service.
We appreciate you taking the time to share your experience, and we continue working to provide you with the best possible service.
Best regards,
Jimena
The Hitched Team 💚
SCAM
SCAM!
DO NOT SIGN UP TO THESE SCAMMERS!!!!
YOU HAVE BEEN TOLD AND YOU WILL REGRET IT AND YOU WILL BE £600+ DOWN!
TRUST ME, I KNOW WHAT THEY ARE LIKE AND LOOK AT THE OTHER REVIEWS ITS THE SAME THING OVER AND OVER, THEY HAVE FAKE LEADS TO MAKE IT SEEM LIKE YOU ARE GETTING YOUR MONEYS WORTH BUT YOU WILL GET NOTHING FROM THIS SITE!
January 22, 2026
Unprompted review
Reply from Hitched
Hi Neil,
Thanks for your feedback. We’re sorry your experience with Hitched didn’t meet expectations. We’re proud to support all our suppliers and always welcome ways to improve.
In terms of the leads you are receiving, I can confirm that they are genuine. As a platform, we do not generate or use fake leads.
There are two ways that potential customers can request pricing and information, and I’d be happy to go into further detail on how these processes work to ensure clarity and reassurance.
In order for couples to enquire they will need to select your listing and request pricing. Another way for couples to enquire is to use our feature where they can select which service they are looking for and in what area and use a tool to enquire on their behalf.
By collaborating closely, we’re confident that we can address and overcome any challenges you may be experiencing.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
If you would like to contact us to discuss any concerns, please do reach out to us at support@hitched.co.uk and one our team members would be glad to assist you.
Best regards,
Jimena
The Hitched Team 💚
Have your wallet ready for all the fee's
My fiancee and I have been looking into online wedding registry's and it seemed Hitched was rated highly. Although the 4.97% card transaction fee seemed steep, we agreed that sharing the cost between us and our guests would be acceptable. We then spent an hour putting together our registry and then when it was time to launch our registry we were asked for $297 for a one time start up fee. Make up your mind, either have the upfront fee and a more acceptable transaction fee or don't have the start up fee. In the end it was much more cost effective to just set up a direct deposit for our own account.
January 16, 2026
Unprompted review
Avoid if you are a supplier
I signed up to Hitched as a supplier. The salesperson who sold the service to me (James) advised that I would receive around 180 leads, based on other suppliers in my category. By the end of the 12-month contract, I had received only 36 leads. Most were very poor quality, and the majority never responded to messages.
I raised my concerns several times with account managers and was under the impression these concerns had been noted on my account. This does not appear to be the case, as “management” do not seem to have any record of this information.
After my contract ended, there was an outstanding balance of £50. I am disputing this charge, as I believe the product was mis-sold and that I received poor customer service from both the sales team and account managers.
Despite my contract ending and my concerns supposedly being noted, the sales team continued to contact me to sell the premium package. This further reinforces my belief that my concerns were not properly recorded, as every conversation I have with Hitched treats this as new information.
Management reviewed the matter and found in their own favour. While this was not unexpected, it was very disappointing given my overall experience over the past 12 months. I would strongly advise suppliers to avoid using Hitched, as they overpromise and under-deliver. It is an expensive service for the volume and quality of leads received.
I would like to note that the customer service phone team has been helpful, particularly Sophie. She has communicated clearly and professionally throughout, and I cannot fault her handling of this issue.
Based on other reviews here, I wish I had read them before signing up, as this appears to be an ongoing issue for suppliers.
Update:
Emily from Hitched called me and we had an unproductive call. Whilst she listened to me on my side, which was appreciated. She was not able to actually provide any solution at all and so the call was unfortunately a waste of both of our times. I would recommend that Hitched don't get their New Business Manager to call ex-customers regarding issues if they are unable to assist as it is an unpleasant experience for both parties. This also further adds to the customer's feeling of not being listened to
January 6, 2026
Unprompted review
Reply from Hitched
Hello Danielle,
We’re very sorry to hear about the experience you’ve shared with us, and we thank you for your feedback as it helps us continue working to provide you with the best possible service.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
You can also reach us at support@hitched.co.uk if there's anything else you need.
Best regards,
Jimena
The Hitched Team 💚
Useless concept as far as a supplier is…
Useless concept as far as a supplier is concerned. in the last year I have had ZERO response, clearly it is down to Hitched to them you get seen, after updated your home page.
DONT WASTE YOUR TIME suppliers.
Edit:
I have been on Hitched for a number of years as a supplier, and used to receive an average amount of contacts, in the last two years I think I have received zero, whether new policy changes or management certainly isnt working for me, my profile is up to date and active so why is that.??
January 5, 2026
Unprompted review
Reply from Hitched
Hello Simon,
We’re sorry to hear about the experience you’ve shared regarding our platform. We are continuously working to improve both the site itself and the support we provide to businesses in the wedding industry.
This includes enhancing how we help vendors set up and optimise their profiles, providing more insight into performance, and constantly improving how we connect couples with the right suppliers.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
You can also reach us at support@hitched.co.uk if there's anything else you need.
Best regards,
Jimena
The Hitched Team 💚
-------------------------------------------------------
UPDATE 09/01/2026
Hi Simon, thank you for contacting us. We have tried to reach you from the sales department to offer an upgrade to your plan. Please contact us at support@hitched.co.uk.
If you are interested in upgrading your plan so that we can help increase your visibility and assist you personally.
Best regards,
Jimena
The Hitched Team 💚
Very quick in replying to the issues…
Very quick in replying to the issues and very supportive.
December 30, 2025
Unprompted review
Reply from Hitched
Hello Benny,
Thank you so much for your kind words. We’re really glad to hear that our team was quick to respond and supportive throughout your experience.
If you need any further assistance, please don’t hesitate to contact us at support@hitched.co.uk.
Best regards,
Eva
The Hitched Team 💚
Extremely Disappointing Service and Costly Administrative Errors
I signed up with Hitched as a professional wedding photographer and invested thousands of pounds in a Premium and Silver listing across five locations. From the very beginning, I was clear that my main service area is West London.
I raised the issue of my profile location within the first week of signing, as it was incorrectly set to Buckinghamshire, which I do not serve. Unfortunately, despite flagging this early on and following it up multiple times, my location has still not been corrected to this day.
This ongoing error has had a real impact on my business. Being listed in the wrong area meant missed opportunities, irrelevant enquiries, and poor visibility where I actually work. For a platform that positions itself as a premium service for wedding professionals, this level of inaccuracy and lack of follow-through has been extremely frustrating.
With my 12-month contract ending in January, it’s disappointing that such a basic issue remains unresolved after a full year. Given the cost and the lack of effective support, my experience has fallen well short of expectations and I would be very cautious about recommending Hitched to other suppliers.
December 19, 2025
Unprompted review
Reply from Hitched
Hello Issac,
We’re sorry to read your review regarding your experience on our platform. Please contact us at support@hitched.co.uk so we can provide you with personalised support and better respond to your needs.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
You can also reach us at support@hitched.co.uk t if there's anything else you need.
Best regards,
Jimena
The Hitched Team 💚
--------------------------------------------------------------
UPDATE 16/01/2026
Hello,
We have tried to reach you on several occasions without success in order to assist you with your request personally. Please get in touch with us at support@hitched.co.uk, where we will be happy to help you.
Best regards,
The Hitched Team 💚
Made us organised and no stress
Made us organised and no stress. Loved the checklist and the guest list and table plans aswell as
Budget page. It was all great!!
November 29, 2025
Unprompted review
Reply from Hitched
Hello Alice,
We’re always happy to receive feedback like yours. Thank you very much for sharing your experience with us. We're here for you whenever you need us at support@hitched.co.uk.
Best regards,
Jimena
The Hitched Team 💚
Absolutely disgusting service I’d never…
Absolutely disgusting service I’d never use them again they are a huge con, they make you sign up for a contract because they know you won’t get any jobs via their platform. AVOID AT ALL COSTS!!!!!!
December 1, 2025
Unprompted review
Reply from Hitched
Hello Abi,
We’re sorry to hear about the experience you’ve shared regarding our platform. We are continuously working to improve both the site itself and the support we provide to businesses in the wedding industry.
This includes enhancing how we help vendors set up and optimise their profiles, providing more insight into performance, and constantly improving how we connect couples with the right suppliers.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
You can also reach us at support@hitched.co.uk if there's anything else you need.
Best regards,
Jimena
The Hitched Team 💚
One trusted place with everything you need
You see so many people being scammed with their weddings (in online groups). It’s so nice to have a trusted site, where all trusted vendors can be found. We used Hitched for our photographer, videographer and dessert caterer - and wasn’t disappointed at all. They had all 5 star reviews, and we could very much see why (once we had booked). We would recommend the use of Hitch for trusted people for your wedding. You spend so much, you deserve it to be perfect!
March 1, 2025
Unprompted review
Reply from Hitched
Hello R M,
We’re always happy to receive feedback like yours. Thank you very much for sharing your experience with us. We're here for you whenever you need us at support@hitched.co.uk.
Best regards,
Jimena
The Hitched Team 💚
I find Hitched fantastic for my Wedding…
I find Hitched fantastic for my Wedding Business. I get sent leads everyday. I am really impressed with them.
November 28, 2025
Unprompted review
Reply from Hitched
Hi C Saunders,
Thank you for your feedback about our service.
We appreciate you taking the time to share your experience, and we continue working to provide you with the best possible service.
Best regards,
Jimena
The Hitched Team 💚
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.