Hitnspin Reviews 873

TrustScore 3 out of 5

2.8

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers express significant dissatisfaction with the payment and refund processes, frequently encountering difficulties and delays when attempting to withdraw their winnings. Reviewers often report that deposits are processed instantly, but withdrawals are not, with some describing a lengthy and frustrating verification process that makes payouts challenging. Some people were dissatisfied with the customer service, noting that support can be unhelpful or provide inconsistent information, especially regarding withdrawal issues. Additionally, many people feel the pricing structure is unfair, particularly when it comes to the discrepancy between easy deposits and challenging withdrawals. While some found the website itself to be acceptable, the overall sentiment points to a problematic experience when it comes to financial transactions and support.

Based on these reviews

Rated 3 out of 5 stars

I initially had a very good experience with the casino. Neat and simple layout, easy to make deposits, lots of games to choose from. The experience changed quickly when I was about to make a withdra... See more

Rated 3 out of 5 stars

I used this casino for a while, and deposits were always processed instantly. But once I finally won a larger amount, they suddenly started asking for additional verification. Even after I completed a... See more

Rated 2 out of 5 stars

This casino went from absolutely superb to a huge disappointment. I deposited a few times and eventually won €600. I decided to withdraw my winnings to test how fast and reliable the process is.... See more

Rated 4 out of 5 stars

No way to take cash out no matter what i do even after all kyc confirmation (had to do this more than One time) and after many chats with support. Dont go there if you dont want to lošė your money. If... See more

Rated 5 out of 5 stars

I deposited about 500€ and won 25.000€! So far the best casino ever. Payout shouldn’t take more than 2-5 business days from what I’ve read. I didn’t use any bonus so there is no wager etc required. I... See more

Rated 5 out of 5 stars

The entire VULKAN casino network is simply great, they don't have quick withdrawals, you have to wait a few days, but the best promotions and clear KYC and sure withdraw.

Rated 4 out of 5 stars

I only played with there Bonus and won and did not make a deposit I won over R200 000 but are scared too make deposit due too what I've read if I may payment will I receive my winnings quickly just as... See more

Rated 1 out of 5 stars

This casino is a complete scam! They refuse to pay out winnings and keep asking for endless identity verification just to delay everything. Once you win, they suddenly “can’t verify” your account and... See more

Rated 1 out of 5 stars

Refusing to pay my winnings – be careful! I won 390 EUR and provided all required documents: my national ID, utility bill, and bank statement. All details match my account. I also explained that... See more

Rated 1 out of 5 stars

I I kept begging them to verify my account. 100% and they keep putting me off. To update my account verification You told me another team was taking care of it. I've been waiting for weeks and the... See more

Rated 1 out of 5 stars

Very scam site very easy to deposit but when you try to withdraw your earnings they try to make reasons up to not give your money back I even gave all documents of the KYC Verification clearly an... See more

Rated 1 out of 5 stars

I put money in easy i wanted to play it felt like fortnite on 1000 ping so i wanted to withdraw Quick and it says i have dupplicate account and we fixed it now i need to change mail for withdraw and... See more

Rated 1 out of 5 stars

Since January 19th I have been waiting for a payout of €900 which I won and the casino is not making a payout. They are offering to refund my deposit of €40 but they are not making a payout to me. Don... See more

Rated 1 out of 5 stars

The casino cancels my €900 winnings and offers me my €40 deposit which I made, so that everything is ok according to them and I can play again. PLEASE DEAR PEOPLE DO NOT PLAY AT THIS CASINO THEY DO NO... See more

Rated 1 out of 5 stars

Now I realized even the Live Support is lying about verification of my account, I literally spend now all my money on purpose and requesting to delete my documents…. Im really afraid that they going t... See more

Rated 1 out of 5 stars

I played at this casino and followed all the rules, but my win was canceled due to a technical error – my birthdate was entered incorrectly in the system, even though it did not affect my gameplay.... See more

Rated 1 out of 5 stars

my account has been blocked by hitnspin due to vpn. I played on hitnspin on my computer, deposited 500 sek then I won 5500 sek on gates of olympus 1000, start a withdrawal from the computer to my bank... See more

Rated 1 out of 5 stars

When you deposit money, it is processed instantly. When you request to win money, nothing works anymore. "Technical issues". You can't get a response on the help chat, other "technical issues".

Rated 1 out of 5 stars

I have never encountered a casino worse than this one in my 15 years of playing.I can say with certainty that this casino is a scam.When registering, the chat with the operator is polite and correct,... See more

Rated 1 out of 5 stars

This is a Big SCAM operation, dont spend any time or money at this SCAM operation. Twice the piled stack plyed over a Long time, just when it was going to pop….. It did a reset and the pile was gone... See more

Rated 1 out of 5 stars

I do not recommend HitnSpin due to unfair handling of verified winnings. My account was fully KYC-verified — my identity documents were submitted, reviewed, and explicitly approved by their... See more

Rated 1 out of 5 stars

There is nothing constructive to say about this casino. I have proof of everything that I'll say and I wish I could upload it all. This is nothing short of criminal behaviour. I had a Ballance of 1500... See more

Rated 1 out of 5 stars

This is the worst site u could possibly use, they WILL take ur money and scam you 100%. It’s not worth it u can’t take out ur money and when u want to do that they ban ur account!

Rated 1 out of 5 stars

Dom scammar folk! Dont play on their casino they Scam people! I have tryed to make a withdraw 3 weeks now! And i realy cant! I have verified my account and everything and now they tok 20% from my mone... See more

Rated 1 out of 5 stars

When I won 1500 euros, I was just blocked, and they said that I was using vpn.But I did not use vpn.I do not advise, these are real scammers.

Rated 1 out of 5 stars

Dont play at this scam casino. Really SCAM CASINO. You just lose lose lose. They dont giv any wins. DONT PLAY. DONT PLAY. SCAMMERS CASINO.

Rated 1 out of 5 stars

they didn't cash out my 900€ winnings and cancelled the amount they said it was a technical error scammers. PLEASE READ THE FEEDBACK MANY HAVE BEEN CHEATED DON'T PLAY HERE


Company details

  1. Casino

Written by the company

HitnSpin Casino is a state-of-the-art modern online casino site. Offering a wide variety of casino online games with competitive RTPs, we are all about ensuring you have the best experience possible. Play thousands of casino games and win big while at it. These games are powered by some of the best software providers in the industry. This ensures you have a fair gaming experience and play games with cutting-edge graphics, in-game features, and entertaining themes. Through our mobile-optimized platform, you can now enjoy our services faster and more conveniently. Take advantage of the different bonuses and promotions that we run. Also, participate in massive tournaments, where you can win real money too. If you have any problems accessing our services, maybe you are unable to withdraw using the variety of payment methods we offer; our able customer support team is on standby to resolve your issue so you can go back to playing games faster. In a few words, HitnSpin Casino is the epitome of future online gambling technologies wrapped in a simple and convenient design.


Contact info

2.8

Average

TrustScore 3 out of 5

873 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This is a scam

This is a scam. I have accidentally used VPN two times, didn’t even notice that it was turned on. And it wasn’t a problem while I was making deposits and loosing money. But when I won, my account has been blocked and support told me, that I am not going to receive my winnings. Even though, when i won, I wasn’t using VPN. Absolute joke

December 10, 2024
Unprompted review
Hitnspin logo

Reply from Hitnspin

Dear Максим
VPN is strictly forbidden at the casino, that is clearly stated within the T&Cs of the casino that were accepted at registration.

Kind regards

Rated 1 out of 5 stars

My intentions were good as I felt…

My intentions were good as I felt something dodgy about this casino when I looked through the side!
Even the registration is a pain in the a##
Uploaded requested documents! Plenty of them and nothing happens for days.
Live chat option doesn't exist!
You click on the 'send' button but choose topic options pops up and impossible to start the chat.
Thanks God I didn't even made a deposit yet so I only lost my time!

*Edit: response for your feedback!
You say it's fake? How anything suppose to be fake?
My review or what do you mean?
This is the ignorance what other users described many times about your customer service! That also the problem with you guys! Easy to act this way through online chat or emails! Also unprofessional!
I was asked to upload documents
-ID or passport
-Source of Funds
-Proof of Adress like bills etc..
-Selfie holding my ID Card
-and one optional documents supporting the identification process!! So all these without even depositing because I registered trough some promo link which offers some free spins on the slot game called Bonanza Big Splash but I didn't even get that nor my documents approved because for days it said 'under review'!
After many days I didn't even care anymore!

November 29, 2024
Unprompted review
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Reply from Hitnspin

Dear ad chilloutthesun
Thank you for the feedback, even though it looks like fake.
We do not request documents at registration
Live chat is available 24/7

Dear ad chilloutthesun
Can you please provide your account ID in order to investigate?

Rated 1 out of 5 stars

I have Been waiting for weeks to get my…

I have Been waiting for weeks to get my wihtdrawal Done. They dont answer all of a sudden i couldnt log in. Then one of my withdrawal was sucess (after a long time) but didint reach my bank acount so they rejected it. Asked for the same KYC verificaton 2 Times the same week. Now they sccepted another withdrawal but no money in my bank account this time either. I dont think im ever gonna see my 300 euro
Id : 58753419

Yes second time it says sucess but No money shown upp. You gonna say wait 72 hours. I waited several weeks on my last wihtdrawal. c381f13c-5d7e-437e-a5eb-1fdd9f5e7d1b ”Several weeks later, technical isue”

No i havent recived any money from transaction 725cf9d0-69cf-4789-9a17-7189e89cbee3

????

November 7, 2024
Unprompted review
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Reply from Hitnspin

Dear Andy
Thank you for the feedback. Can you please specify the disputed transaction ID, hence all the requests are marked as "successful" within the casino back-office.

Regards

Hey, Andy
Can you please confirm your received the money via transaction 725cf9d0-69cf-4789-9a17-7189e89cbee3?

Thank you for cooperation!

Rated 2 out of 5 stars

No good ....

September 14, 2024
Unprompted review
Hitnspin logo

Reply from Hitnspin

Dear Kamil
We regret that your experience did not meet your expectations. As a licensed casino, we are committed to providing fair play and a positive gaming experience. If you’ve encountered specific issues, such as missing bonuses, please provide your player ID so we can investigate further and resolve any concerns.

Best regards

Rated 1 out of 5 stars

Verry bad experience!after i win and…

Verry bad experience!after i win and sent all documents and full dates,they say i put my wrong birth date and they blocked my acount!after i maked complaint to gambling authority they opened my acount!but now i have 32000 ron(around 6400 euro) they dont want to pay me because the limit is 5000 euro per month because i didnt deposit too much!abusive casino with abusive rules!dont play on this casino!!its scam!!!!!

id acount: 59401631

Panchici Paul Cristian

i allready make complaint to gouverment gambling

Yes i readed and all of this is abusive!if i win 100000 euro i will recieve in 10 years?also 1200 euro recieved after blocking my acount abusive and made complaint to authority!!!also need to know that i recieved 1200 euro after 10 days!your obligation is ti pay full amount in accordance of Curaçao e gaming gouverment authority!!!Every administrator can put everything in T&C but must be legal and not abusive!so i contact a lawyer from Curaçao and they will handle this situation no worry!

Reminder for all players !!!Dont play at this casino!!they scam!if everyone want more details about abusive things they did it like acount closed ban for reason that i didnt put my date of birth corect and also i prooved that i didnt because i was lucky to make screenshot to my profile details before blocking it!
All who experiences problems with this casino make complaint !i will not stop making complaints and i will extend to all biggest casino reviews!

August 9, 2024
Unprompted review
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Reply from Hitnspin

Dear Saddam
Thank you for the feedback and congratulations on your win!
Did the casino refuse to pay out your winnings?
According to our records, you already received ~6k RON.
Did you read the T&Cs of the casino prior to opening the account?
Did you agree with all the T&Cs at registration?

Rated 1 out of 5 stars

The rtp % retur to player on pragmatic…

The rtp % retur to player on pragmatic is 95% wich is so bad its like u have 10% to win something i deposit 100 euro and get 100% bonus wich is 40x and max withdrawal 5x wich and lost them in 5 min with 0,40euro per spin is like impossible to convert and this is impossible, and impossible to win so dont play beforenu check the rtp by every game, and u cannot wager the bonus on pragmatic play lol its mean u can only wager on these bad slots that u will never win so try another casino i recommend

July 16, 2024
Unprompted review
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Reply from Hitnspin

Dear Ibrahim
Thank you for the feedback!
The average RTP is above 96% (based on all 157 game providers).

Wishing you luck and big wins!

Rated 1 out of 5 stars

Terrible Customer Support

Terrible Customer Support! I installed the app cause a friend from my area told me the casino was good and had conventional deposit methods, like visa, bank transfer and MB, after installing the app i see that i only have methods for cripto, eZeeWallet or MiFINITY, all non-available to me, so i spoke to the support and i was told that those were the only methods available for my profile, that i needed to play in order to get more deposit methods... I dont understand why others from my residencial area have all the methods available from start and i dont.

Player ID: 59015738

July 8, 2024
Unprompted review
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Reply from Hitnspin

Dear Laranjeira
We apologize for the inconvenience regarding deposit methods. As a licensed casino, we offer various payment options, which may vary based on your profile. Please provide your player ID so we can investigate and address your issue promptly.

Rated 1 out of 5 stars

you can not get yor mony out det is a…

you can not get yor mony out det is a mount i trey to get 800 kr ouy and i stil vating after a

July 3, 2024
Unprompted review
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Reply from Hitnspin

Dear Johnny
Thank you very much for your feedback. Please kindly provide your account ID in order to investigate.

Rated 4 out of 5 stars

Bárkinek ajánlanám mert eddig tetszik

It's true that I haven't played much yet, but I can say that the services are very good, there are many opportunities to spend your free time, the promotions are interesting, and the payment is fast. I hope I win something and the payment goes smoothly?!

June 21, 2024
Unprompted review
Rated 1 out of 5 stars

Mein Geld ist weg

Ich habe bei Einzahlung per ETHEREUM eingezahlt. Dadurch dass 2€ zuviel überwiesen worden ist, muss ich dem Support schreiben für einen refund. Lustiger weise sagt der Support dass das nicht deren problem ist und der Zahlungsanbieter selbst hat nichtmal eine webseite.

Danke für die Seriosität

*ANSWER: I think you guys are crazy let me explain you why:" The question if i am addicted is crazy. Second of all i think you understood everything wrong as your support understood everything wrong.

I paid in money with ETHEREUM with the Payment Provider YOU GUYS PROVIDE to your costumers. The Payment provider is telling me i send 2€ MORE than i should and i need to write the support to get a REFUND on ALL OF MY MONEY i sent (its not about 2€) so they refund me fully since if i sent 1002 instead of 1000 its not getting added to my balance.

YOUR Support wrote me that its not your guys problem. The next funny thing is, the ethereum payment provider is turkish and has NO WEBSITE nor COSTUMER SERVICE. So who do i write? After writing with your Support for A WHOLE HOUR, he didnt help and just said "he cant do nothing about it." So basically my money is at your payment provider and i cant get any refund neither i cant get my money booked on your website.

In the mid of conversation with your support the Ticket got closed in mid of conversation. And here you are asking me about "are you addicted.")

It‘s not 2€ - never was. Your support told me its useless to write i‘m gonna make a new ticket in 92h

June 17, 2024
Unprompted review
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Reply from Hitnspin

Dear Nebojsa
thank you for the feedback!
Can we please clarify your issue, the reason of the complaint is that 2eur is too much for you? May we ask if you have a gambling addiction?
Can you kindly provide your account ID in order to investigate?

Dear Nebojsa
Thank you for explanation, but as a casino that cares about the responsible gambling, we must ask the player about the probable addiction, when one requests the refund of 2 eur.

Please kindly provide your account ID in order to investigate.

Thank you for cooperation!

Rated 1 out of 5 stars

Big Scam Fake!

Its a Fake casino They Block y and writing u we can unblock you when the casino do the Balance to 0 again i had 700 Euros Big scam nvm i call my attorney

June 6, 2024
Unprompted review
Hitnspin logo

Reply from Hitnspin

Dear VX Tactics
Thank you for your review.
We'd like to investigate the matter, and if the casino is wrong - we will definitely compensate for the inconveniences caused.

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