Hive Reviews 

Great product but has some glitches. Like the heating and hot water controls. Schedule set up about annoying.
Energy bulbs good but again scheduling could be easier.
Had a few connection issues, also the hive hub was knocking the internet off slowing my connection now.

I'm surprised how easy it is to programme and operate my Hive timer and thermostat from both my phone and the thermostat

I like the Boost button and being able to set a time for it to run.

Obviously in current heatwave heating is switched off

I was surprised it didn't come with the stand and the wall mount for the Hive hub. But these were easy to buy

Seems to be working well, only with the heat wave heating hasn't been used yet.

So useful to have full control of heating and water remotely.
The plugs are really great as well

I wouldn’t even give it a star. Despite having a very eco home and fantastic internet connection the app is always off line and regularly disconnects from the unit attached to the boiler. We’ve had zero support from Hive despite doing all their refresh suggestions on the app and turning the electric off to the boiler and back on again. Come on, really! Even contact via messaging on social, zero response. Easy money made by Hive CEO.
Worst decision we ever made switching to hive so we are going back to a good old reliable thermostat system. I wouldn’t waste your money people.

Engineer, Lyndsey, credit to your company in all aspects.
Hive fitted- so superior to the old system. Easy to use with the addition of WFI so can ‘boost’ when travelling home!!

The hive engineer arrived had it setup in no time, explained how to use it which was helpful as I'm not a fan of reading small print.

It disconnects regularly with no warning and we lose all hot water and heating.
It is a real hassle to reconnect, it takes 15 mins plus and we are tech savvy household.
We have great internet which doesnt disrupt any other device, so it's definitely a Hive issue.

I am going back to a "dumb" thermostat.

The Hive system is easy to use and you can change the heating/ hot water schedules quickly. This has already saved me money when I compare past costs on my smart meter.

Hive is simple to use and because I'm in complete control over my heating it will save me money in the long term.

Always prompt and responsive from when I placed my original order to additional items.

Had an issue with the EV Charger not connecting to the server via the 4g/5g network. It was never connected to my Wi-Fi during install (which it should have been). Stuart was brilliant, walked me through the Wi-Fi set up process which threw up some challenges but he stayed with me until it was successful, I have to say he was very helpful and knowledgeable in this area. Also investigated why the charger was losing connection to the mobile network which appears to be a mobile network provider issue. Very happy with the support I received.

Easy to set heating and hot water via App. I've managed to put it 'on holiday' when I'm away.

Having the system installed when I was having a boiler service was really convenient. Only problem is that the Hive software will not currently link to your BG account. Apparently a software patch will be available soon 🤞
29/06 2026 Following Hive's advice I uninstalled the app from my android phone and re-installed it from Google Play, I still does not link to my BG account!

Only had the Hive thermostat a week but everything is working well British Gas fitted in no time .The Hive thermostat is pleasing to the eye and I can say that I’m pleased with my purchase so far it’s a big thumbs up.

Efficiency, communication & professionalism.

I still can’t get my app to connect with the receiver.. The only issue I have is that for a company that makes millions upon millions they can’t offer a decent standard of support.. The biggest laugh is cut & paste answers.. I will some how get a thermostat that works properly.. The hive is a big pile of absolute rubbish.. The bigger picture is it doesn’t matter how much you moan you will not get the support you ask for without spending money, that’s not going to happen. One thing that will happen is that I am happy to tell my story with this platform to hopefully save people money and consider buying a product that’s works correctly.. Just look at hive 1 star ratings and that tells you everything.. My previous address had a Bosch system and it worked like a dream, no matter how far away the thermostat was from the boiler.. And the support was FREE yea hive Free , no extra money..

Easy to use the app from my mobile phone. More control in selecting the temperature required. Definately recommend hive.

Really helpful,
I had an issue with my ev smart charger not communicating with my car. The team were really helpful and listened to my problem within a day they had sent a software update to the charger and it all works as it should now. I can’t recommend them enough.