Links several parts of the CH system together very well. Gives better, timed, control over parts of that house that don’t need heating at different times of the day. We also like the holiday mod... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Having the system installed when I was having a boiler service was really convenient. Only problem is that the Hive software will not currently link to your BG account. Apparently a software patch wi... See more
Company replied
The app is very convenient and the service representatives very helpful when you need to speak to someone for advice or problem solving. My only criticism is that the EV charger can only be registered... See more
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Hive reached out following my initial review. An extremely pleasant Scottish lady called me and talked me through the process of pairing up all the equipment and getting the app to work. She is also... See more
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Company details
- Electronics Store
- Energy Equipment and Solutions
- Heating Equipment Supplier
- Solar Energy Equipment Supplier
Written by the company
Our family of smart products and services allow you to easily connect to your home through the Hive app. So whether you’re in the next room or on top of a mountain, always have peace of mind knowing that you can control your home from your smart phone.
Written by the company
Our shipping promise
Free delivery
Get free delivery with orders over £100
Contact info
United Kingdom
- www.hivehome.com
4.1
Great
52K reviews
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Booked an Installation via their…
Booked an Installation via their Installer Club, order number 00639522. Paid for the installation full. 9th July was booked between 8am and 12pm. Got a phone call from British Gas at 8am asking me our fuel type, details which I had already supplied. I was then informed that they do not fit the system to our boiler. Reasons given were a power surge in our areas electrical grid two weeks ago? and that he lacked the qualifications to fit it. So it now seems that there is a phantom 2 week old power surge in the electrical grid of Lincolnshire affecting Hive systems. Perhaps if I rub a plug three times it will appear and grant me three wishes. He also claimed that he would have to turn the power off to fit the system and when the power is switched back it will blow the boiler up! I stated this was rubbish as the boiler was serviced last week and power was shut off and reinstated without any issue. Why are Hive using Installers that cannot fit the system? Furthermore why are they taking your money and then phoning up on the day of install to cancel? Nothing but a company of complete bandits.
July 9, 2026
Unprompted review
Reply from Hive
Hello Steve,
Thank you for sharing your feedback. I'm sorry to hear of your disappointment with the installation process and the frustration this experience has caused.
I completely understand how disappointing it must have been to arrange an installation, and prepare for the engineer's visit, only to be advised on the day that the installation could not proceed.
After checking, I can see that you placed your order directly through our website. Had you contacted us before placing the order, we would have been able to advise you regarding compatibility and the installation options available for your heating system.
To help clarify, on the same page where the thermostat is selected, product information is displayed alongside a comprehensive FAQ section. This includes the following guidance:
Which heating systems / boilers are compatible?
Hive Thermostats work with most oil boilers and can replace your existing conventional thermostat or programmer. However, if you have existing intelligent oil boiler heating controls that modulate your heating, a Hive thermostat will not replace this functionality.
We don't offer Pro Installation on oil boilers, so we recommend contacting an OFTEC-qualified engineer to install the thermostat.
This information is also available within the Important Information section before an installation can be added to the basket.
To clarify, British Gas engineers do not carry out installations on oil-fired boilers, which is why we do not offer a professional installation service for these systems. The website therefore advises customers with oil boilers to arrange installation through an OFTEC-qualified engineer.
I can also confirm that the installation charge has already been refunded.
If you require any further support or guidance, please don't hesitate to get in touch:
💬 Live Chat: www.hivehome.com/contact-us
📱 WhatsApp: +44 7458 029132
☎️ Phone: 0333 202 9614
📲 Social Media: Message us on Facebook or X
Non-warranty customers: Please contact us via WhatsApp or social media.
Support Hours
🕒 Monday–Friday: 9:00am–7:00pm
🕒 Saturday: 9:00am–5:00pm
🕒 Sunday: Closed
Kind regards, ^Chris
Had problems setting up my EV charger…
Had problems setting up my EV charger but James from the the EV warranty team helped me to get it sorted. Nothing was too much trouble and he patiently talked me through everything so that it now works well.
Top marks James!!
July 7, 2026
Unprompted review
Reply from Hive
Hi Patricia,
We're so pleased to hear that our EV warranty team was able to assist you with your EV charger setup. It's wonderful that everything is now working well, and we appreciate your kind words.
Kind Regards ^Chris
HIVE EV Change of Tarif
I was passed over to the HIVE EV Warranty team. Kay took our call. After explaining our problem, she guided us through the Hive app and we were able to sort out the management of the system as we were using now a new tarrif for our electricity and needed the app to recognise this.
Very knowledgeable and patient. Brilliant!!!
Thankyou Kay
July 8, 2026
Unprompted review
Reply from Hive
Hi Mary,
We're delighted to hear about your positive experience with our EV Warranty team. It's wonderful to know that the assistance provided helped you successfully manage your system with the new electricity tariff. We appreciate your kind words about the knowledgeable and patient support you received.
Kind Regards ^Chris
Reply from Hive
Mr Stewart,
We're so pleased to hear that our engineer clearly explained how everything works and highlighted the benefits. Thank you for sharing your positive experience!
Kind Regards ^Chris
Easy to use
Quick and easy installation at the same time as my annual gas service. Easy to use
July 3, 2026
Reply from Hive
Hello,
We're so pleased to hear that your installation was quick and easy, and that you're finding our product simple to use. Thank you for sharing your positive experience!
Kind Regards ^Chris
Clear and methodical steps taken to…
Clear and methodical steps taken to understand the issue and revolve it
July 8, 2026
Unprompted review
Reply from Hive
Hi Nick,
We're so pleased to hear that the steps taken were clear and methodical in understanding and resolving your issue. Thank you for sharing your positive feedback!
Kind Regards ^Chris
It’s is so easy to use
July 1, 2026
Reply from Hive
Hi Dennis,
We are so happy to hear that you find our product easy to use! We truly appreciate your positive feedback and thank you for taking the time to share it.
Kind Regards ^Chris
Dont Believe a word they come out with.
Crap Service.
Dont stick to what they say.
Refund offered after intense discussions, then refund revoked.
They are a joke!
July 8, 2026
Unprompted review
Reply from Hive
Hi Carl,
We're so sorry to read that you've had bad service. We want to look into this and help resolve this situation.
I've requested information from you via a trustpilot email, if you could please reply to this and we can look into this issue further.
Regards ^JB
James knew what he was talking about…
James knew what he was talking about and he was very patient with somebody who is not tech savy. He was able to talk me through everything that I had to do from reinstalling the hive app and starting from scratch.
July 8, 2026
Unprompted review
Reply from Hive
Hi Mike,
We're delighted to hear that our team member was patient and knowledgeable, especially when assisting with reinstalling the app and starting fresh. We appreciate you sharing your positive experience.
Kind Regards ^JB
Great support
Great support. My Hive stopped working. I had to sign up for a subscription to get personal support. It was worth every penny. They sorted it out. Much cheaper than getting a plumber round.
June 30, 2026
Unprompted review
Reply from Hive
Hi Bettina,
We're so pleased to hear that our support team was able to resolve the issue with your Hive system quickly and efficiently. It's great to know that our service provided a cost-effective solution for you. Thank you for sharing your positive experience!
Kind Regards ^JB
This company has been brilliant
This company has been brilliant, they helped me with advice about the product and the fault I was experiencing, new part ordered and arrived promptly same was installed and up and running again all within four days. Great service from Hive.
July 4, 2026
Unprompted review
Reply from Hive
Hi Brian
We're delighted to hear about your positive experience with our service. It's wonderful that we could provide helpful advice, promptly deliver the new part, and get everything up and running for you so quickly. Thank you for sharing your feedback!
Kind Regards ^JB
Reply from Hive
Hi there,
We appreciate your positive feedback and are so glad you found our system quick, simple, and well-explained! Thank you for sharing your experience.
Kind Regards ^JB
Very patient and understanding
Very patient and understanding, Scott talked me through every step which due to my lack of knowledge was a task on it's own, but we hot there in the end
July 2, 2026
Unprompted review
Reply from Hive
Hi Anthony,
We're so glad to hear that our team patiently guided you through each step. We always aim to provide clear explanations, and we appreciate you acknowledging our efforts.
Kind Regards ^JB
Query resolved
My query was eventually resolved after a quick phone call.
July 5, 2026
Unprompted review
Reply from Hive
Hi Lynne,
We are glad we could resolve your query efficiently after your call. We appreciate you letting us know.
Kind Regards ^JB
Reply from Hive
Hi Lee,
We're so pleased to hear that our advisors were knowledgeable and provided you with great service! Thank you for sharing your positive experience with us.
Kind Regards ^JB
Wouldn’t recommend Hive as a company but great customer service
We had multiple issues with Hive, at almost every stage of the process of having our EV charger installed, to sorting out incorrect billing and then finally mistakes with the engineer completing the correct paperwork on installation etc. We are still currently having issues with charger needing to be rebooted and having a fault almost every day, very annoying if it happens over night and the car stops charging!
Fortunately, the customer service we received from Alex was extremely helpful. Alex was patient and competent in dealing with the different issues we faced and dealt with a couple of our issues so I felt confident that he would be able to rectify the problems we experienced. He communicated with us at each stage of the process and was clear in this communication.
Unfortunately I wouldn’t recommend Hive as a company moving forward due to all the issues we have faced with the charger, however Alex is an asset to the EV warranty team and we are very grateful for all his help we have had so far!
July 6, 2026
Unprompted review
Reply from Hive
Hi Carys,
We appreciate you taking the time to share your detailed feedback regarding your EV charger installation and subsequent experiences.
We are truly sorry to learn about the multiple issues you encountered, from the installation process to the ongoing challenges with your charger requiring frequent reboots. We understand how frustrating it must be to have your car stop charging overnight due to these faults.
We are, however, very pleased to hear about the exceptional support you received from Alex. It is wonderful to know that their patience, competence, and clear communication helped you feel confident in resolving the problems. We value your recognition of their efforts.
I've sent a request for information, you'll receive an email from trustpilot shortly. If you could fill this out please as this will allow us to investigate the issue further.
We are actively working to improve our services and the reliability of our products. Your feedback is invaluable as we strive to prevent similar issues for future customers. We are committed to addressing the concerns you've raised about the charger's performance.
Kind Regards ^JB
Superb customer support
I had a problem setting up my Hive. I rang the helpline number (which itself was difficult to find) but once connected had a very helpful, patient, well informed person who guided me through every step thank you.
June 15, 2026
Unprompted review
Reply from Hive
Hi Rev,
We appreciate you sharing your experience. We understand that finding our helpline was challenging, and we're glad our team member could provide excellent support in setting up your Hive. We are always working to improve our customer journey.
Kind Regards ^JB
Hive EV charger
Purchased a Hive EV charger with a 2 year warranty after using an approved EO installer from the Hive website. After 14 months it broke. Had to pay almost £100 for a electrician to come and tell me it was broken before they would send out a replacement. Creating unnecessary cost to me. It took them almost three weeks to send out a much needed replacement. Dont understand why, as there is such a thing as same day or next day delivery, creating additional charging costs and inconvenience as I had to use public charge points. Then had to pay £240 for an electrician to come out again to reinstall a new one. In the end I did a charge back to recover costs via my credit card company as I was fed up of them fobbing me off telling me they wont cover costs and not even considering how they inconvenienced me . They wouldn't even provide any compensation for the delays they caused in getting a new charger. (3 weeks is totally unacceptable) I will never have any further products from this company. It was terrible service from the start.
July 6, 2026
Unprompted review
Reply from Hive
Hi Chris, I'm sorry to hear about your experience. Thank you for sending the requested information. I've passed this on for your complaint to be investigated. Kind regards, Paul
How DARE Hive tell me I can correct…
How DARE Hive tell me I can correct their faults, when they have already conceded their own hardware fault !
I think that nothing but a full refund and total apology can resolve the extreme problematic system I have had to bear week on week, month on month, for almost an entire year. Shame on Hive
July 6, 2026
Unprompted review
Reply from Hive
Hi Ann, I'm sorry about your experience. Thank you for sending the requested information. I've sent you an email from hivehelp@hivehome.com Kind regards, Paul
Reply from Hive
Hi Ridley,
We are glad to hear that the installation went smoothly and that everything is working well for you. Thank you for your feedback.
Kind Regards Paul
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