Links several parts of the CH system together very well. Gives better, timed, control over parts of that house that don’t need heating at different times of the day. We also like the holiday mod... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having the system installed when I was having a boiler service was really convenient. Only problem is that the Hive software will not currently link to your BG account. Apparently a software patch wi... See more
Company replied
The app is very convenient and the service representatives very helpful when you need to speak to someone for advice or problem solving. My only criticism is that the EV charger can only be registered... See more
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Hive reached out following my initial review. An extremely pleasant Scottish lady called me and talked me through the process of pairing up all the equipment and getting the app to work. She is also... See more
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Company details
- Electronics Store
- Energy Equipment and Solutions
- Heating Equipment Supplier
- Solar Energy Equipment Supplier
Written by the company
Our family of smart products and services allow you to easily connect to your home through the Hive app. So whether you’re in the next room or on top of a mountain, always have peace of mind knowing that you can control your home from your smart phone.
Written by the company
Our shipping promise
Free delivery
Get free delivery with orders over £100
Contact info
United Kingdom
- www.hivehome.com
4.1
Great
52K reviews
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Hive heating control
Very simple and straightforward app gives fine control over central heating
July 3, 2026
Reply from Hive
Hi Peter,
We're delighted to hear that our app provides you with fine control over your central heating and that you find it simple and straightforward to use. Thank you for your positive feedback!
Kind Regards ^David
I'm cutting my losses and moving on.
I had a hellish experience today. The wost customer service experience ever. Over an hour on the phone to Cape Town to reconnect a thermostat with a receiver apparently I'm told, because of external influence. Such events require no more than a reboot with other devices or applications. This is not the first time, far from it. I purchased the system for remote control of my heating and the last failure was deep in the winter when I was in another country. When connections fail the app is useless for reconnection and the phone service today was exasperating. The advisor spoke rapidly on a poor line, was repeatedly impatient and at the end of a long call tried to sell me an upgrade. If it takes over an hour to reconnect two pieces of kit the system is simply not fit for purpose. Others in my fold find Hive satisfactory but that is no solace. All technology in my house serves me faithfully other than Hive. It's just unreliable and I will now spend £500+ to install another more reliable system if only to gain peace of mind. I'm cutting my losses and moving on.
July 3, 2026
Unprompted review
Reply from Hive
Hi Alan,
Thank you for sharing your feedback on Trustpilot for Hive. We’re truly sorry to hear that your experience with your Hive system hasn’t been as smooth as expected. We understand how frustrating this can be, and we appreciate you taking the time to let us know.
Just to explain a bit: Hive devices use a wireless protocol called Zigbee, which is different from Wi-Fi or Bluetooth. It’s designed for smart home systems and works best when devices can form a stable “mesh” network. That said, Zigbee signal strength can be affected by things like thick walls, metal objects, or interference from nearby electronics — and unfortunately, we don’t have any control over how strong the signal is in each home, as it really depends on the environment.
Here are a few tips that might help improve connectivity:
Improving Connectivity & Hub Placement Tips
Zigbee devices, like those in the Hive system, rely on a strong wireless signal between your Hub, receiver, and thermostat. Even when everything seems correctly positioned, factors like thick walls, metal objects, or nearby electronics can cause interference. Here are a few key things to consider:
✅ Position the Hive Hub correctly – It should be elevated at least 1 metre off the ground and kept away from metal, glass, large furniture, or mirrors.
✅ Avoid placing the Hub near other electronics – Keeping it away from TVs, soundbars, gaming consoles, or routers can reduce interference.
✅ Ensure a clear line of sight – Where possible, keeping devices unobstructed can help maintain a strong signal between them.
You can access technical support when your device is in warranty. This can be through:
• British Gas HomeCare cover
• 1st‑year device warranty
• Hive Plus subscription (which also includes device replacement and additional app features)
Outside of warranty, our phone and live‑chat technical teams aren’t available unless Hive Plus is active — but you always have access to all of our free support options:
🔗 https://www.hivehome.com/support
📲 You can also use the Hive app AI assistant under the **Manage** tab at the bottom of the app.
If you can reply to the information request we sent through Trustpilot, we can check your warranty status for you and make sure you’re getting the right level of support.
Kind regards, ^David
Hive is an excellent organisation to do…
Hive is an excellent organisation to do busy with and manage your Energy through a very good easy to use programme. It also gives you the opportunity to purchase energy saving gadgets in support of the Hive management system.
July 3, 2026
Unprompted review
Reply from Hive
Hi Mr Coombs,
We're delighted to hear you find our organization excellent for managing your energy with an easy-to-use program. It's great that you appreciate the opportunity to purchase energy-saving gadgets to support the system.
Kind Regards ^David
Like my Hive
Had it for years and if I had a question help was at hand. Had a new hub and reconnect to the sytem was easy.
July 3, 2026
Unprompted review
Reply from Hive
Hi Mr Mills,
We're so pleased to hear that you've had such a positive experience with us over the years and that our support has always been readily available. It's wonderful to know that reconnecting your new hub was a smooth process.
Kind Regards ^David
Very good excellent
July 3, 2026
Unprompted review
Reply from Hive
Hi Carol
Thank you for the kind words and 5 stars, we appreciate it.
Kind regards, ^David
Hive EV charger and support
Purchased Hive EV charger on recommendation. Had it fitted independently as had electricians working in the house. However, the EV charger would not pair with app. Called British Gas and was put though to Stewart and The EV Warranty Team. Wow! What a team. Very polite, genuinely wanted to help and help they did. Kept me updated with emails and phone calls. Unreal customer service in this modern world. The Hive charger and app are excellent too So I have no hesitation in recommending Hive!! Just go for it!
July 1, 2026
Unprompted review
Reply from Hive
Rai,
We're so pleased to hear about your positive experience with the EV charger and our team. It's wonderful to know that our support staff provided excellent service and kept you informed throughout the process. We appreciate you recommending our product.
Kind Regards ^Chris
Recently contacted Hive Heating re a…
Recently contacted Hive Heating re a faulty TRV. Problem was quickly resolved by a very competent customer service agent. Great service
May 18, 2026
Unprompted review
Reply from Hive
David,
We're so pleased to hear that the issue with your TRV was quickly resolved by our competent customer service agent. It's wonderful to know you received great service!
Kind Regards ^Chris
Reliable easy to use system with back…
Reliable easy to use system with back up when needed
July 2, 2026
Unprompted review
Reply from Hive
Hi Paul,
We're so happy our system is reliable and easy to use, and that we can provide backup when needed! Thank you for your positive feedback; we appreciate it.
Kind Regards ^Chris
The Hive heating system is excellent
The Hive heating system is excellent. It offers remote smartphone control, automated scheduling, and geolocation alerts to prevent energy waste. It's ever so convenient because I can now manage my home temperature from anywhere using the Hive App, or link it to Amazon Alexa or Google Assistant for hands-free adjustments. Thank you so much for such an outstanding system. Keep up the good work!
June 27, 2026
Reply from Hive
Nadiya,
We're happy to hear you find the heating system excellent and convenient! It's great that you appreciate the remote control, scheduling, and geolocation alerts, as well as the integration with smart assistants. Thank you for your wonderful feedback.
Kind Regards ^Chris
Reply from Hive
Julie Anne,
We're delighted to hear that you find our product generally easy to use and appreciate the remote functionality. Your feedback is valuable to us.
Kind Regards ^Chris
Reply from Hive
Hi Ian,
We're so happy to hear that our product is meeting all your needs and expectations. Thank you for sharing your positive experience with us!
Kind Regards ^Chris
Have no complaints does everything I…
Have no complaints does everything I want it to do
July 2, 2026
Unprompted review
Reply from Hive
Ronnie,
We're so happy to hear that our product is meeting all your needs and expectations. Thank you for sharing your positive experience with us!
Kind Regards ^Chris
Hub and thermostat lose contact…
Hub and thermostat lose contact regularly. I've had British Gas reset everything and they have repositioned the hub. Hopefully this will work.
June 3, 2026
Unprompted review
Reply from Hive
Hi James,
Thank you for taking the time to leave your review and share your experience. I’m sorry to hear about the connectivity issues you’ve been having with your Hive Thermostat setup.
Signal strength between the hub and receiver can be affected by property layout and building materials, particularly thick stone walls, which can reduce Zigbee signal reliability.
Here are some links with guidance on device placement to ensure your system is working at its best:
Hub guide:
https://support.hivehome.com/portal/app/portlets/results/viewsolution.jsp?solutionid=240313112507703&page=1&position=0&q=
Thermostat guide:
https://support.hivehome.com/portal/app/portlets/results/viewsolution.jsp?solutionid=240314161536880&page=1&position=1&q=
We do appreciate your feedback regarding property suitability and placement considerations, as this can certainly impact performance in some homes. Thank you again for sharing your experience.
Kind Regards ^Chris
Terrible support
I ordered two Hive Minis, a hub, and Hive Plus with professional installation for a two-zone system with a hot water cylinder. The engineer fitted two V3 thermostats instead, wired into my existing third-party ESi controller, with no Hive receivers. It worked, but it wasn't what I ordered, and it left my heating dependent on an ageing third-party unit. If that controller fails, you could be left without heating until it's sorted, when a proper Hive install would have been self-contained.
When I contacted support to move my Hive Plus subscription to the correct email, I was told the only fix was to strip every device off the account and start again. During that process the agent repeatedly insisted I needed a receiver I didn't have, ignored me when I said so several times, and then wanted me to pay over £100 for an engineer and a receiver to fix a system that was already working. I fixed it myself by resetting and re-pairing the thermostats, which took around three hours. My request for a manager was ignored. On a separate call, the agent was whistling and interrupting my wife.
The complaints team was no better. They spelt names wrong and were more interested in point scoring than showing any empathy. I asked for a 25% refund and an apology. Hive offered a remove-and-refund or a paid wiring upgrade instead. I took it to CDRL, who denied my case on the basis that the remedies offered were worth more than what I'd asked for, and also ruled Hive didn't need to apologise for how they'd handled it.
The equipment works, but be aware: if you have anything other than a standard setup, you may end up with an install that doesn't match your order, support that tries to charge you for parts you don't need, and no acknowledgement when things go wrong.
May 1, 2026
Unprompted review
Reply from Hive
Hi Dan,
Thank you for taking the time to share your feedback. We genuinely appreciate it, and we're very sorry to hear about the difficulties you've experienced.
If you still require any assistance, I've sent an information request via Trustpilot. Once you've completed it, we'll be able to locate your account and get in touch with you directly to look into this further.
Kind regards,
^Chris
Nano 2.5 hub died in just over 1 year, no customer support
Bought a replacement Hive hub for home heating (Nano 2.5) just over 1 year ago, replacing the original which lasted over a decade. It's already developed a HW fault and you cannot actually speak to anyone in person at Hive about this. Customer service is laughable and the product quality is obviously appalling to have died after just 1 year. Replacement hub price is seemingly now £70. Tempted to swap out the system entirely if this is how things are going.
July 2, 2026
Unprompted review
Reply from Hive
Hi Adam,
I’m really sorry to hear about your experience and appreciate how frustrating this situation must have been for you.
Live support is available for customers whose products are within warranty, as well as customers with our Hive+ subscription, which provides ongoing warranty cover for your Hive products along with additional benefits such as discounts on products, access to exclusive app features, and personalised energy-saving tips.
If you’re able to reply to the information request sent via Trustpilot with the account holder’s details, we can at least make sure the correct guidance is shared. Please note that Trustpilot replies aren’t monitored as quickly as our live support channels, so if the issue is urgent, the options below are the fastest ways to get help or understand the available options:
💬 Live Chat: hivehome.com/contact-us
📱 WhatsApp: +44 7458 029132
☎️ Phone: 0333 202 9614
📲 Social Media: Message us on Facebook or Twitter/X
Support Hours - 🕒 Mon–Fri: 9–7 | Sat: 9–5 | Sun: Closed
I’m sorry again that this experience has felt so distressing. We do care about our customers, and I hope this helps clarify what support is available. If you need help about warranty options available to you, WhatsApp is a channel accessible for this.
Kind regards,
^Chris
Easy to use in the home and away from…
Easy to use in the home and away from home, especially on the phone app. It's useful to be able to control house temperatures when away on holiday. Switch it on for a cosy home when arriving home. I've had the system for several years and found it to be very reliable.
July 2, 2026
Unprompted review
Reply from Hive
Hi Gordon,
We're so pleased to hear you find the system easy to use both at home and away, especially with the convenience of the phone app. It's great that you've found it reliable over several years!
Kind Regards ^JB
Hive have been an absolute nightmare…
Hive have been an absolute nightmare from start to finish, I wish I had never got an EV charger with this company.
Installation was subcontracted out and I was held to ransom to agree extra cable installations costs which were not required. Hive insisted that it was going to be down to me to negotiate with their own contractor. This terrible business practice should have been a warning for me but we eventually got a tethered charger fitted. Now the charging cable has failed after just 20 months and Hive are refusing to even inspect the actual cable and refusing to fix the charger under warranty. This is a serious fire and safety risk but they are not interested in investigating and are shirking any responsibility. Shysters. Do not use this terrible company, pedeling low quality goods and putting customers lives at risk.
July 1, 2026
Unprompted review
Reply from Hive
Hi Ben,
We're truly sorry to hear about the incredibly frustrating experience you've had with your EV charger installation and the subsequent issues. It's clear this has been a very negative journey from the outset, and I sincerely regret that you feel this way.
I understand your concerns regarding the additional cable costs during installation and the difficulties you faced in resolving that with the contractor. It's also very concerning to learn that your charging cable has failed so soon and that you feel we are not adequately addressing your warranty claim or safety concerns. We take all feedback seriously, especially when it involves product performance and safety.
I've requested for your information via a trustpilot email that you'll receive, if you can fill this out please and I can pass this to the relevant team to investigate further with you.
Kind Regards ^JB
Hive outsourced the work to Glow Green…
Solar panel installation: Hive outsourced the work to Glow Green Ltd. They do a poor AI survey which they mess up. Extremely poor customer service from Glow Green . When you contact Hive, they tell you that the fine print stated that the installation was outsourced.
July 1, 2026
Unprompted review
Reply from Hive
Hi there,
I'm sorry to read that you've had issues with your solar installation. With installs, we only refer your details to one of our partners, which is stated on the website and needs to be accepted before progression further.
I'm sorry that the install partners service has been poor, we can have this raised with them.
If you could reply to our request of information which you'll receive via an email from trustpilot, this will allow us to assist you further.
Kind regards ^JB
The Hive is working and we are able to…
The Hive is working and we are able to manage our
fuel when we are away. Downside is that the app is not always usable.
July 1, 2026
Reply from Hive
Hi Carole,
We appreciate your feedback on the Hive's functionality for managing your fuel remotely. We are concerned to hear about the app's usability issues and are actively working to improve its reliability for all our users.
Kind Regards ^JB
Reply from Hive
Hi Ian,
We're happy to hear that your annual boiler service was quick and easy, and that you found the new hive system simple to operate. Thank you for your positive feedback!
Kind Regards ^JB
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