One to be AVOIDED
We are extremely disappointed with the service provided by this kitchen designer.
The kitchen supplied was clearly not in the condition I would expect from a new kitchen, with several damaged units, poor quality worktops and various parts either missing or incorrect.
The entire kitchen process following the design stage has been an absolute disaster. The project is now several weeks overdue, which has caused significant disruption and placed additional pressure on the remainder of our renovation works.
Heather provided little or no effective project management throughout the process. Unfortunately, we made the decision to pay the full balance prior to delivery, and based on our experience, I would strongly recommend that other customers DO NOT make full payment before they are satisfied that the kitchen has been supplied correctly and in accordance with the agreed specification.
This whole experience has had a significant impact on my mental health and wellbeing. Despite the seriousness of the problems we have experienced and the distress caused, Heather has still not provided what I consider to be a sincere or meaningful apology for the way this matter has been handled.
Think very carefully before entering into any contract with Heather.