Hkyongnuo Reviews 6

Ordered a Yongnuo YN968N II directly from Yongnuo's German website. The flash arrived completely dead: AF assist not working, new batteries shown as empty or at ¼ capacity, unit shuts down after two test flashes. A textbook Dead on Arrival.
But let's start at the beginning. The build quality alone should have been a warning sign. The plastic feels cheap, and the integrated bounce card – a white pull-out panel on the reflector – sits in the unit like an afterthought. Flimsy, ill-fitting, and about as confidence-inspiring as the electronics turned out to be.
Yongnuo agreed to a refund – how generous – but only if I ship the defective unit back to China at my own expense. We're talking €30–50 in shipping costs for a product that was never functional to begin with. For reference: Yongnuo has a distribution partner based in Cologne. Apparently, European logistics exist – just not for the benefit of European customers.
Here's the irony: Yongnuo operates a German-language website actively targeting German consumers, yet somehow expects those same consumers to bear the costs of returning a defective product. Under German and EU consumer law, that's not how it works. A defective item is the seller's problem, not the buyer's.
In the end, PayPal stepped in where Yongnuo fell short. Refund received – no thanks to the seller.
If you're considering buying Yongnuo directly: don't. Buy from a local retailer with a functioning return policy. The price difference isn't worth the risk of becoming an unpaid beta tester for their quality control.

I had bought an 85mm lens for my Nikon Z6II. After a firmware update to the camera it would no longer recognise the lens. I contacted Youngnuo who sent me a firmware update. Fantastic customer service.

I ordered a brand new flash YN-560 from ebay, it was sealed and under warranty. When I got the flash I found out it was faulty, it wouldn't turn on most of the times even with brand new batteries. Just after three or four uses, I thought I should get it checked since it was under warranty. So I sent an email to hkyongnuo service and got a reply within a day or two to send the flash to Mr. William Lin at their Hongkong office. After that I kept on sending them emails to inform me when they receive my package. I got a reply after about two months saying that they still haven't received my package. Then after waiting for almost 4 months I decided to contact Royal Mail (UK) to file a claim for lost parcel. Fortunately, I found William's skype ID from his email, added him and found him online. He then told me that he had received my parcel a few days ago and it was sent for repair. He also said that I would have to pay them 20 USD for sending the flash back to me. I paid it right away and got my flash back within a few days. When i opened the package I found out they forgot to send the diffuser and the flash still had the same problem. When i emailed William to send the diffuser back, he said he'll send one for "free" if i am willing to pay the shipping cost. I replied saying that it wasn't my fault since he forgot to put the diffuser in the box and I have already paid the shipping cost, since then I haven't gotten any reply from them. Take my advice, NEVER buy anything from yongnuo and don't even hope for good or even satisfactory customer service.