I rang on Thursday am to set up a lump sum withdrawal from funds in my SIPP. I spoke to Joshua who was friendly and efficient. He took me through the usual checks and questions (I have made withdraw... See more
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Review summary
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What people talk about most
Based on these reviews
24/7 access to site with national and international information. Massive info available to form choices. Transparent costs throughout. Hope new owner does not change things. great to have well sta... See more
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HL offers anexcellent platform and if there is an issue, your query is answered quickly. I have found the alerts and support one if the best in the financial sector. The company provides the assurance... See more
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Informative young lady on the phone who was very helpful in sorting my request out. However I do feel that the online experience is very clunky in managing my account. It is about time everything sho... See more
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Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.4
Excellent
21K reviews
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General overall competance
March 29, 2026
Reply from Hargreaves Lansdown
Hi Harry,
Thanks for leaving a review.
We’re glad to hear that you’ve found our service reliable. Delivering a smooth and professional experience for our clients is always our goal.
If there’s ever anything more we can do to help, we’re just a call or message away.
Take care,
HL Team
Helpline very" helpful "
Helpline very helpful when I wanted to sell some shares and did not know how to go about it . also on previous occasions have been very good.
March 27, 2026
Reply from Hargreaves Lansdown
Hi Susan,
Thanks for your review.
We’re pleased to hear that our helpline was able to guide you through selling your shares and that you’ve had consistently positive experiences with us in the past. Making things straightforward and easy for our clients is what we aim for.
If you ever need assistance again, we’re always here to help.
All the best,
HL Team
Reply from Hargreaves Lansdown
Hi Marc,
Thank you for sharing your feedback.
We understand that fees are an important consideration when choosing a platform, and we know that changes to charges can be frustrating. Our recent updates aim to make the structure fairer overall—holding funds is now generally cheaper, and trading costs reflect the way clients use our platform. How these changes affect each client depends on your account type, investments, and trading activity.
We appreciate your comments and the opportunity to explain the rationale behind the changes. If you’d like a personal view on how your charges are affected, our helpdesk team is always happy to help or please feel free to use our HL charges calculator on our website.
All the best,
HL Team
When you phone in you always get a…Proffessional member of the team
When you phone in you always get a member of the team that can answer your issues quickly and clearly, they are always very helpful.
March 11, 2026
Reply from Hargreaves Lansdown
Hi Phil,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you’ve found our Helpdesk support helpful whenever you’ve called. Providing straightforward answers and dependable support is what we aim for.
If you ever need anything else, please don’t hesitate to get in touch.
All the best,
HL Team
HL have the most wonderful staff
HL have the most wonderful staff - always patient, helpful & courteous.
What more can you ask?!!
March 29, 2026
Reply from Hargreaves Lansdown
Hi Ashley,
Thanks so much for your kind words.
We’re really pleased to hear that your experiences with our team have been so positive. Delivering a consistently high standard of support is incredibly important to us, so it’s great to know that’s come across.
If you ever need anything, we’re always here for you.
Many thanks,
HL Team
Efficiant member of staff who politely…
Efficiant member of staff who politely informed me what I wanted to know
March 26, 2026
Reply from Hargreaves Lansdown
Hi Charles,
Thanks for your review.
We’re pleased to hear that you received clear and polite support when getting the information you needed. Providing helpful and straightforward assistance is what we aim for.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Best wishes,
HL Team
For an amateur on a finance app
For an amateur on a finance app, trying to navigate through the isa rules etc, I think the HL are friendly but need to not be in so much of a rush to talk through the information. Found out myself that you can transfer from stocks and shares isa to cash isa without utilising any yearly limits. However by opening a fixed isa , you need to open a cash isa with £1 using this years limit, doesn’t make sense.
March 29, 2026
Reply from Hargreaves Lansdown
Hi Jason,
Thank you for sharing your experience.
We understand that navigating ISA rules can sometimes feel confusing, especially when transferring between products. To complete a transfer from an HL Stocks & Shares ISA to a Cash ISA, the Cash ISA needs to be opened with a minimum of £1 into an Easy Access or Limited Access savings product. This ensures the transfer completes correctly and the funds are deposited smoothly.
We also appreciate your feedback about the pace of our support. It’s always helpful to know where clients feel we could make guidance clearer, and we’re glad to hear you found our team friendly and supportive.
If you’d like any further clarification or assistance with your ISAs, our helpdesk team is always happy to help.
All the best,
HL Team
I consistently receive an excellent…
I consistently receive an excellent level of service from HL. Any secure messages I send are responded to promptly and handled in a clear, efficient, and professional manner, which gives me great confidence in their support. It’s reassuring to know that queries are dealt with quickly and effectively, without unnecessary delays. Based on my experience, the reliability and quality of their service really stand out, and for that reason, I wouldn’t consider using anyone else
March 28, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Mark,
Thank you for taking the time to share such detailed feedback.
We’re delighted to hear how highly you rate the service you’ve received, particularly the speed and clarity of our responses to your secure messages. Providing reliable, efficient support that gives our clients confidence is exactly what we aim for, so it’s great to know this has been your experience.
It’s especially rewarding to hear that this has made such a strong impression, and we really appreciate your continued trust in us. If you ever need anything, we’re always here to help.
Take care,
HL Team
Not only my account fees increased…
Not only my account fees increased significantly since March, but I also can’t login second time in a few days. Time to move to better platforms.
March 29, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Natalia,
Thank you for sharing your feedback.
We’re sorry to hear about the difficulties you’ve experienced with your account and the impact of the recent fee changes. Our March update involved a rebalance of charges, which means some clients may see differences depending on their account type, investments, and trading activity.
We’ve requested some additional information via Trustpilot so that we can look into your account and help resolve the login issues as quickly as possible. If you’d like further clarification on how the changes affect your account, our helpdesk team is always happy to assist.
All the best,
HL Team
A Good Start
With the help of your telephone support team I was able to open a savings account and to familiarise myself with your platform.
March 25, 2026
Reply from Hargreaves Lansdown
Hi Leonard,
Thanks for leaving a review.
We’re really pleased to hear that our Helpdesk team were able to help you get set up with your savings account and feel more comfortable using the platform. It’s great to know you’re getting familiar with everything so smoothly.
If you ever need a hand with anything else, we’re here when you need us.
All the best,
HL Team
Helpful, knowledgeable and courteous
I spoke to Jack about transferring a Cash ISA to Hargreaves Lansdown and he could not have been more helpful in guiding me me through all the various steps.
March 25, 2026
Reply from Hargreaves Lansdown
Hi there,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you felt well supported while transferring your Cash ISA and that the process was clearly explained throughout. Making things as straightforward as possible is what we aim for. If you ever need a hand with anything else, we’re always here to help.
Many thanks,
HL Team
Reply from Hargreaves Lansdown
Hi Kevin,
I’m sorry to hear about your experience.
This isn’t the level of service we aim to provide, and we understand how frustrating it can be to feel passed around without a resolution.
We’ll be in touch with you via your account shortly to look into this and help get things sorted.
Thanks,
HL Team
Reply from Hargreaves Lansdown
Hi Lee,
Thanks for taking the time to share your experience.
We’re really pleased to hear our team could support you throughout the process and provide the level of service we aim for. If you ever need anything further, we’re always here to help.
All the best,
HL Team
ISA transfer adventure delayed by ID check
I found the whole experience of the ID procedure extremely stressful although my daughter tells me it's normal these days. Your staff were at all times, very helpful and patient with a panicky pensioner! I was also offered some helpful information about other issues. The experience was over a couple of weeks not one day.
March 27, 2026
Reply from Hargreaves Lansdown
Hi Christine,
Thank you for sharing your experience.
We’re pleased our team could support you and provide guidance throughout the process. We understand that the ID verification checks can feel a little stressful however, rest assured, these steps are in place to protect your account and assets. They’re carried out at key points for all HL clients—such as when accounts are opened, after an address change, or depending on activity—to ensure we have the most accurate and up to date information for you and is a regulatory requirement we must follow as a financial services provider.
We’re glad we could also assist with your other queries, and we’re always here if you need further support.
All the best,
HL Team
It is great to speak to a real person…
It is great to speak to a real person and I appreciate that there is a cost associated with that but its really important. I was asking about the fees I get charged and the lady I spoke to was very helpful and informative. I didn't give it 5 stars as I think she gave me incorrect inforamtion about teh fees on LISAs
March 25, 2026
Reply from Hargreaves Lansdown
Hi Alison, we appreciate you speaking with us. We're happy to hear that the representative was helpful and informative. Thanks, HL Team.
Easy to contact
Easy to contact - no long wait on the phone. I was immediately put through to an appropriate person. He was able to explain the various options open to me and competently carried out the action I requested.
March 19, 2026
Reply from Hargreaves Lansdown
Hi John, we're happy to hear that you were able to easily contact us and quickly get the help you needed. We appreciate you taking the time to share your positive experience with us. Thanks, HL Team.
Very patient & helpful
Having had a bad experience in the past when trying to sell shares with HL, I can’t praise them enough. I am elderly but with the help from Briony, I was able to open a Stocks & Shares ISA online. She could not have been more patient.
March 26, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Sarah, we're happy to hear that you had a positive experience this time. We appreciate you sharing your feedback about opening a Stocks & Shares ISA online and are so glad we could provide patient assistance. Thank you, HL Team.
Call centre agents very helpful
The agent that I spoke to was very knowledgeable, patient and helpful. I was able to complete my transaction without issue.
March 20, 2026
Reply from Hargreaves Lansdown
Hi Dee, we appreciate you sharing your feedback. We're happy to learn that the agent was knowledgeable, patient, and helpful, and that you completed your transaction without any issues. Thanks, HL Team.
Taken a while to get my head around the…
Taken a while to get my head around the platform , however I am now comfortable with this
March 12, 2026
Reply from Hargreaves Lansdown
Hi there,
Thanks for taking the time to leave a review. We’re really pleased to hear that you’re now comfortable using the platform, and we appreciate you sticking with it while getting familiar.
If you ever need a hand or have questions, our helpdesk team is always happy to support.
Take care,
HL Team
Great Experience
I signed up to HL a few years ago to manage my savings. The experience has been excellent. Once set up it is really easy to open new accounts and transfer money to get the best rates as they come up. the customer help team are also very good. What is not to like
March 27, 2026
Reply from Hargreaves Lansdown
Hi Charlie,
Thanks so much for taking the time to leave your review. It’s fantastic to hear that you’ve found setting up accounts and managing your savings straightforward, and that our helpdesk team has been able to support you well.
We really appreciate you sharing your experience and are thrilled that overall you’ve enjoyed using our service.
All the best,
HL Team
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