I rang on Thursday am to set up a lump sum withdrawal from funds in my SIPP. I spoke to Joshua who was friendly and efficient. He took me through the usual checks and questions (I have made withdraw... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
24/7 access to site with national and international information. Massive info available to form choices. Transparent costs throughout. Hope new owner does not change things. great to have well sta... See more
Company replied
HL offers anexcellent platform and if there is an issue, your query is answered quickly. I have found the alerts and support one if the best in the financial sector. The company provides the assurance... See more
Company replied
Informative young lady on the phone who was very helpful in sorting my request out. However I do feel that the online experience is very clunky in managing my account. It is about time everything sho... See more
Company replied
Company details
About Hargreaves Lansdown
Written by the company
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contact info
One College Square South, Anchor Road, BS1 5HL, Bristol, United Kingdom
- 0117 900 9000
- www.hl.co.uk
4.4
Excellent
21K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An excellent App and the investments…
An excellent App and the investments have served me well. Highly recommended
April 13, 2026
Reply from Hargreaves Lansdown
Hi Philip, we're happy to hear that our app and investments have served you well. We appreciate you recommending us and for your positive feedback! Thanks, HL Team.
great communication and support.
great communication and support.
Easy to make transactions
April 13, 2026
Reply from Hargreaves Lansdown
Hi Stephen, we're happy to hear our communication and support were great, and that transactions were easy. Thank you for your positive feedback, HL Team.
Professional and competent help on the end of the phone
What really stands out of the ability to phone for advice when encountering problems and getting prompt help without sitting in a long queue or needing to submit a secure message.
April 10, 2026
Reply from Hargreaves Lansdown
Hi Roger, we're happy to hear that you value our prompt phone support and efficient help without long waits. We appreciate your positive feedback and are glad you find this beneficial! Thanks, HL Team.
Account Holder
Online account very easy to use and understand also telephone advisors very helpful if needed All in all I enjoy being an investor with Hargreaves Landsdown.
April 6, 2026
Reply from Hargreaves Lansdown
Hi Kevin, we're happy to hear that you find our online account easy to use and that our telephone advisors are helpful. We appreciate you sharing that you enjoy being an investor with us. Thanks, HL Team.
Prompt and friendly service
I rang on Thursday am to set up a lump sum withdrawal from funds in my SIPP. I spoke to Joshua who was friendly and efficient. He took me through the usual checks and questions (I have made withdrawals previously). And he sent through the application form on secure messaging as requested, promptly after our conversation - enabling me to print and post the form on the same day, before leaving for a trip.
April 9, 2026
Reply from Hargreaves Lansdown
Hi Amanda, we appreciate you sharing your experience setting up your SIPP withdrawal. We're happy to hear that the process was friendly and efficient, and that the application form was sent promptly. Thank you for your feedback, HL Team.
Phone help
I phoned recently and was put through to an adviser almost immediately…..a refreshing change compared to other financial businesses. Your adviser helped me with my query.
April 10, 2026
Reply from Hargreaves Lansdown
Hi Felicity, we appreciate you taking the time to share your feedback. We're happy to hear that you were put through to an adviser almost immediately and that they helped you with your query. Thank you, HL Team.
website easy
I find the website easy to navigate and staff helpful and knowledgeable if I need help.
April 9, 2026
Reply from Hargreaves Lansdown
Hi Janice, we appreciate you taking the time to share your feedback. We're happy to hear our website is easy to navigate and our staff are helpful and knowledgeable. Thanks, HL Team.
Fear of the Unknown
My late husband was the one who dealt with financial issues & although he never did anything without discussing it with me I was happy to go along with his decisions because I trusted him implicitly & I knew he was far more knowledgeable than me. Once on my own with no family to help I was too scared even to ring HL. I eventually did however & found most people on the helpline were understanding & sympathetic. I am in my eighties, not particularly comfortable on the computer & not knowledgeable about stocks & shares etc. Recently I have been very impressed by the kind, helpful people I have spoken to. Without them I would not have been able to sort out my ISA.
April 8, 2026
Reply from Hargreaves Lansdown
Hi Patricia, we appreciate you sharing your experience. It's wonderful to know the helpline team offered you understanding and support, especially with your ISA. We are glad our colleagues could assist you during this time and make the process easier. Thank you for your feedback, HL Team.
Very knowledgeable staff and always…
Very knowledgeable staff and always extremly helpfull
April 8, 2026
Reply from Hargreaves Lansdown
Hi Philip, we appreciate you taking the time to share your positive experience. We're glad our knowledgeable staff was helpful to you. Thanks, HL Team.
Very helpful advisor
April 10, 2026
Reply from Hargreaves Lansdown
Hi David, we're happy to hear that our agent was helpful on your recent call to our helpdesk. Thank you for your positive feedback, HL Team.
Good investment platform but expensive
I think the website is easy to use and it is not a bad option for a beginner in investing. The customer service is usually helpful. The main downside is costs. It is much more expensive than other platforms and these costs can really add up over time. I would personally recommend cheaper platforms for most long term investors.
April 12, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi William, thanks for your review.
It's fantastic to read the positive comments you have about using Hargreaves Lansdown. We've invested heavily into our app and website to make them as user friendly as possible, so clients can save and invest with ease.
We do appreciate that our platform charges aren't the cheapest, but we feel they reflect good value for money considering the service and information we provide.
We will of course feed your comments back into the business.
All the best,
HL Team.
Easy to use website and helpful staff…
Easy to use website and helpful staff when I need it
April 10, 2026
Reply from Hargreaves Lansdown
Hi Keith, we're glad you find our website easy to use and that our staff is helpful when needed. Thank you for your positive feedback, HL Team.
When I had problems setting up a new…
When I had problems setting up a new ISA from the website, I made contact by telephone and was guided through the steps quickly and efficiently.
April 7, 2026
Reply from Hargreaves Lansdown
Hi Brian, we appreciate you sharing your experience. We're happy to hear that we could guide you through setting up your new ISA quickly and efficiently over the telephone. Thanks, HL Team.
Absolute Nightmare
Absolute Nightmare. I set up a new ISA for my wife with them and everything appeared to go fine. I received an Email telling me they'd received the application and that I would hear within 24 hours when it was set up and I could transfer money in. Sure enough the Email arrived within 24 hours telling me that the account was set up and I could log in to transfer money in. I logged in and there was no trace of the account. I phoned up and after much searching, they told me that they could find no trace of the account. I obviously said, "Then why have you sent me two Emails telling me it has?" They confirmed it was their Email address that they'd come from. Obviously my major concern is, I have given them ALL of my wife's details, along with many of our usual security details. WHERE HAVE THEY GONE? WHO NOW HAS THEM? After I raised it as a Complaint, I hoped that someone would get back to me reassuring me about the security loss, but nothing. I expected far more from a Financial company!
UPDATE 15/04/26
Really? If you haven't retained any of my wifes details, how/why yesterday did you Email her with, quite ironically, a Customer Satisfaction Survey?
And, if you haven't any of my wife's details, as you state, has your Mark Hicks, Head of Savings, sent my wife a letter this morning.
How dare you make so many errors and and be so lax with my wife's security and then try and fob us off with this BS?
We have now opened the ISA with another Company, without any problems at all. My big worry is that you have £20k of my wife's money invested from last year's ISA.
April 10, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Paul, thank you for taking the time to provide your feedback and raise this with us.
We share your frustration here as this does not meet our own expectations of service. We are very sorry that this process was not made easy for you and based on your comments, has not yet been resolved.
We have requested more information via Trustpilot so that we can assist with the investigation and ongoing complaint.
Update: We have since reached out to your wife internally to support her with a Cash ISA application if she wishes. If a client already has an existing ISA, there is no need to open a new one to add cash for the new tax year, and full instructions have been sent to her directly.
To confirm, if no payment is taken for an ISA, the account has not been opened successfully and no details would be retained. You can find more information on how we handle your data in the privacy policy on our website.
Thanks,
HL Team.
My health condition has made difficulties
Due to my health conditions I now find it difficult to sign in as it now has to be verified by phone..for many years it has not been problematic signing in to any of my own & my wife’s accounts…(she has no interest in the investments)but given my age (85) and my illness(Amyloidosis)the whole process has become very confusing.
We no longer use the joint account but just keep the Stocks & Shares ISA’s so as to simplify a little,especially in tax matters.We obviously wish to keep the money invested so it’s a matter of day to day whilst watching how my illness progresses…as it will.
We would certainly appreciate any help in dealing with my situation.
April 11, 2026
Reply from Hargreaves Lansdown
Hi Alan, thank you for taking the time to provide your review and update us on your health condition.
We are sorry to hear that your health condition has made the use of Two-Factor Authentication (2FA) on your account difficult. The 2FA is part of the PSD2 regulation for cash savings accounts. If you have an open Active Savings or HL Cash ISA account, your HL account is required to have 2FA due to the PSD2 regulations.
However, if you do not have an Active Savings or HL Cash ISA open, we can remove your 2FA from your log in process. Please contact our helpdesk to discuss this further and if possible, remove your 2FA.
We apologise for any inconvenience caused by this.
Thanks,
HL Team.
Easy to speak to someone on the phone Hargreaves are experts
Easy to speak to someone on the phone. Everyone at Hargreaves is expert
April 7, 2026
Reply from Hargreaves Lansdown
Hi E A Duffield, we appreciate you taking the time to leave us a review. We're so glad it was easy to speak to someone and that our team is knowledgeable. Thanks, HL Team.
Very easy to use
Very easy to use, but when I got stuck a quick call to HL resolved my problem
April 8, 2026
Reply from Hargreaves Lansdown
Hi Peter, we're happy to hear that it was easy to use and that our team could quickly resolve the issue you encountered. Thanks for your feedback, HL Team.
Thanks Emma!
I was honestly about to give one star after a recent issue with HL, but Emma from Customer Service saved the day! She was super helpful and professional.
April 10, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi Marcin, we're happy to hear that the issue was resolved! We appreciate your feedback and are so glad that Emma was able to provide a positive experience. Thanks, HL Team.
The responder showed patience!
April 8, 2026
Reply from Hargreaves Lansdown
Hi David, we're happy to hear that our agent was patient. Thank you for your feedback; we appreciate it, HL Team.
Gave up opening an ISA because of having to scroll through 819 months to enter birthday.
Trying to set your birthday there is no way (that I could find) to select the year without scrolling back through every month from now back to (say) January 1958, which is a total of 819 swipes to the left, to set my birthday.
If an organisation can't consider this from the customer's point if view then it doesn't deserve my business, its an oversight.
April 11, 2026
Unprompted review
Reply from Hargreaves Lansdown
Hi, thank you for taking the time to leave your feedback. We’re sorry to hear about the issues you’ve experienced while trying to complete your application.
At the moment, we haven’t been able to locate your details, so we’re unsure whether you already have an HL account. We would appreciate it if you could provide further information via Trustpilot so we can assist you with setting up your account and better understand how we can help future clients experiencing this specific issue.
In the meantime, when entering your date of birth, you should be able to click directly on the year before selecting the day. This will prevent you from needing to scroll back.
Alternatively, you can open an account via our website, where you can manually enter your date of birth. Thanks, HL Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.