I needed a Blu-ray for a birthday present and I saw online that another branch had it in stock, but not my local HMV. I went into my local branch at Bexleyheath and spoke to a very helpful assistant w... See more
Company replied
Location
Switch location46 The Mall, DA6 7JJ Bexleyheath, GB
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See what reviewers are saying
I ordered Sepultura "Roots" via click and collect. I chose to collect at the Bexleyheath store. After six days, I still hadn't received notification to collect, but I visited the store anyway, as I... See more
Company replied
So pleased HMV have stores again, I visited the store at Bexleyheath and it was nice to flick through vinyls again. Unfortunately didn’t have the vinyl I was looking for so ordered it online, Easy to... See more
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I didn't know release date of DVD - EPiC, went into the Bexleyheath shop and I spoke to Ed, who was very helpful. He checked, there was no release date, so ordered it for me, I have been updated about... See more
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Company details
About hmv (UK) - Bexleyheath
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
46 The Mall, DA6 7JJ, Bexleyheath, United Kingdom
4.8
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Never encountered a problem with my…
Never encountered a problem with my local store whether it be instore or collection. Everyone always polite and helpful.
May 9, 2025
Reply from hmv (UK) - Bexleyheath
Hi Marie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
this experience was amazing and was…
this experience was amazing and was quick and effective.
May 2, 2025
Reply from hmv (UK) - Bexleyheath
Hi Nolan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I really enjoyed the service & the…
I really enjoyed the service & the products were in great conditions!!!
May 4, 2025
Reply from hmv (UK) - Bexleyheath
Hi Sujanta
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered what I wanted and received it…
Ordered what I wanted and received it within a few days. Staff very helpful.
March 29, 2025
Reply from hmv (UK) - Bexleyheath
Hi Ann
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bexleyheath
Hi Jon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I go into the store often and staff is…
I go into the store often and staff is always friendly and helpful, especially Wez
March 15, 2025
Reply from hmv (UK) - Bexleyheath
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Thank You , HMV . Bexley , . 💜 , .
I was more , pleased with my , 3 / three , purchase,s . Than not happy .
2 / . Single , CD , disc,s , .
+ 1 / . 4 CD , disc,s , Box set , .
They are very good . Well done , HMV , .
Thrilled infact . Thank you , . 💝 , .
March 1, 2025
Reply from hmv (UK) - Bexleyheath
Hi Brian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff in store
Great staff in store, very helpful with ordering. Good communication throughout & no problems with collection. Very pleased!
February 26, 2025
Reply from hmv (UK) - Bexleyheath
Hi Carol
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Bexleyheath store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Friendly and knowledgeable people eager…
Friendly and knowledgeable people eager to help and assist.
February 26, 2025
Reply from hmv (UK) - Bexleyheath
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The service and polite good customer…
The service and polite good customer service I recommend other people to shop there. Good range of films for adults and children.
February 26, 2025
Reply from hmv (UK) - Bexleyheath
Hi June
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff.
February 6, 2025
Reply from hmv (UK) - Bexleyheath
Hi Colin
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I love hmv
I love hmv, because, it has altirnative, kawaii and other things that people like!!!
February 9, 2025
Reply from hmv (UK) - Bexleyheath
Hi Sara
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Bexleyheath
Hi Kevin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Great service, easy to order online, great communication, quick delivery to store, easy collection in store.
January 21, 2025
Reply from hmv (UK) - Bexleyheath
Hi Mrs
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful and friendly
Helpful and friendly. The shop is a credit to the HMV brand. Bexleyheath
Branch.
January 20, 2025
Reply from hmv (UK) - Bexleyheath
Hi michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I visited to pick up a previously…
I visited to pick up a previously ordered CD and to excahnge a deluxe CD that included a DVD that didn't work. When I got home I found the CD was not the deluxe version and did not include a DVD.
January 17, 2025
Reply from hmv (UK) - Bexleyheath
Hello Tony
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Excellent arrived promptly and good…
Excellent arrived promptly and good value for money
Will definitely use again
January 15, 2025
Reply from hmv (UK) - Bexleyheath
Hi Daniel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordering In-Store from the Depot.
Ordering from the store was easy, with pleasant, helpful staff. The reason you only get three stars is because of a problem with feedback from the Depot. One of the CDs I ordered turned out to be out of stock, although still showing in-store and online. I was not informed by the Depot, I had to visit the store where I was told. I have subsequently received an email from the Depot explaining, but not telling me how long I would have to wait for despatch. There was also a week's lag from my order confirmation. This certainly needs improving or I would hesitate in future to order more in-store or online. So five stars for the store and staff and one star for the depot, giving an average of three.
January 6, 2025
Reply from hmv (UK) - Bexleyheath
Hi Glenn
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Good experience
A physical shop in which to browse as well as pick up an online order for a specific item. And chat with staff and other customers including swapping ideas. Why did nobody think of that before... the internet
January 12, 2025
Reply from hmv (UK) - Bexleyheath
Hello Stephen
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Bexleyheath
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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