hmv (UK) - Blackpool Reviews 204

TrustScore 4.5 out of 5

4.7

Unit 1, Tower Shopping Centre, Bank Hey Street, FY1 4RZ Blackpool, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Shopped at your Blackpool store. I really miss your stores as I like to browse. I like to try new music and have an eclectic taste. I do find random searches online unhelpful and often unsuccessful un... See more

Company replied

Rated 5 out of 5 stars

Really nice to go shopping again ! Great store in Blackpool, super friendly, very helpful team, it's a treat, also have found items in store cheaper than eBay 'used' (and current, not old). Really enj... See more

Company replied

Rated 5 out of 5 stars

Been a HMV customer since the 7o's. You have always had variety and technology. Happy days buying Laserdisc films, vhs films for the children and latterly dvd/blu ray. Your staff are always happy t... See more

Company replied

Rated 5 out of 5 stars

i ordered rolling stones hackney diamonds while still living in sheffield but due to forward delivery i knew i,d be living in blackpool by due date.i collected at blackpool branch no probs,if only oth... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Blackpool

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info

  • Unit 1, Tower Shopping Centre, Bank Hey Street, FY1 4RZ, Blackpool, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and very quick…

Excellent service and very quick delivery I would recommend the hmv

November 22, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi Susan

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 1 out of 5 stars

Terrible service from start to finish…

Terrible service from start to finish staff not helpful at all will not be returning

November 23, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi Irene,

Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.

We’ll then take a look and get back to you as soon as possible.

Rated 5 out of 5 stars

The staff at my local HMV are so…helpful, informative and polite

The staff at my local HMV are so helpful, informative and polite, also our new HMV store is well laid out with goods easy to find and well priced in most things, I'm big in collecting Marvel and DC figures, Graphic Novels and Blu-rays and would love to see more on sale products in the store instead of relying on the online shop, I like to see what I'm buying for quality in the way of figures and books, but over all I'm very happy with my HMV it's my favourite store.

November 20, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi Stephen

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Good communication!!

Good communication!!! Arrived on time!!

November 19, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi Martin

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Order came very fast and was polite to…

Order came very fast and was polite to do my order as wanted corpse bride funko pop

November 19, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi Kelleigh

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Went to collect pre order fast and…

Went to collect pre order fast and efficient service by new employee and his mentor. Well done .

November 14, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi Friend

Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

So easy too use and very happy with…

So easy too use and very happy with staff member that helped me get the Blu ray I've been looking for the past 18 month thanks

November 14, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi Ray

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Very satisfied

The two staff members i spoke to helpful and friendly i purchased two dad's one had to be posted to my home address in edinburgh it arrived about two days after arrived home so with done to the staff of hmv blackpool

November 10, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi 

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

The sales assistants were very helpful…

The sales assistants were very helpful and new their jobs

November 10, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hello Wendy

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

HMV in store order

Came on time in good condition sales representative was very friendly and efficient.

November 8, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi Stephen

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Brilliant 👍

November 2, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi Michelle, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

i ordered rolling stones hackney…

i ordered rolling stones hackney diamonds while still living in sheffield but due to forward delivery i knew i,d be living in blackpool by due date.i collected at blackpool branch no probs,if only other co,s could be as efficient!!

October 24, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi Keith

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

HMV Blackpool

First class service from everyone in the Blackpool store

October 18, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi David

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Excellent service and goods arrived on…

Excellent service and goods arrived on time

September 3, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi Wayne

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Kept updated by e mail.

Kept updated by e mail.
Quick processing of order

August 31, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi Mark

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Very efficient in store & very fast…

Very efficient in store & very fast with the order & collection

August 26, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi Christine

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 1 out of 5 stars

Staff unhelpful

Staff unhelpful. Lady with glasses and reddish hair rude and unprofessional

August 26, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi M. Marple

We're sorry to hear that you've had a negative experience at one of our stores. So that we can formally investigate this, please contact us at support.hmv.com and provide us with as much info about your experience as possible.

We’ll then take a look and get back to you as soon as possible.

Rated 5 out of 5 stars

Good customer service

Good and friendly customer service. Prompt delivery.

August 13, 2023
hmv (UK) - Blackpool logo

Reply from hmv (UK) - Blackpool

Hi Garry

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look