Beautiful new store in Derby assistant so helpful for what I needed nothing to much trouble. Received email informing my order had arrived within 3 days. What wonderful service very happy customer.... See more
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Location
Switch locationUnit SU259, Derbion Shopping Centre, London Rd, DE1 2PL Derby, England, GB
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I checked the website for what I wanted, it told me it was in stock in my local, so I thought I could collect in a few hours. It obviously wasn't In stock as it took a few days, which didn't matter bu... See more
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Always a rewarding visit at your store. So much product choice and extremely helpful staff .
Company replied
Having wrote a review a few days ago regarding a online order that came damaged. I like to take this opportunity to thank the staff at the Derby store for there help & customer service absolutely out... See more
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Company details
About hmv (UK) - Derby
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit SU259, Derbion Shopping Centre, London Rd, DE1 2PL, Derby, England, United Kingdom
4.8
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great!
Really easy to preorder my Christmas gift: 50th anniversary Wish You Were Here Pink Floyd. I decided to do click and collect as that was easier for me than have it delivered. Hubby was so pleased with it!
December 23, 2025
Reply from hmv (UK) - Derby
Hello Anne
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Derby
Hi Luke
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Long extended wait for delivery
Long extended wait for delivery, only positive was that I received regular emails keeping me informed of the on going delay. Poor delivery times!
December 24, 2025
Reply from hmv (UK) - Derby
Hi Miss,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
However, we're pleased to see it's since been delivered and is now with you; thanks for your patience throughout this matter.
Great knowledgeable staff
Great knowledgeable staff, very helpful and it's great to see newer members of staff continuesly learning on the job .
Staff are polite which is always a bonus .
December 10, 2025
Reply from hmv (UK) - Derby
Hi Sally
Thanks for getting in touch with such a positive 5 star review for our store in Derby; we really appreciate your comments and hope to see you again in the near future.
Cheers!
So easy to order click and collect
So easy to order click and collect. With good notification with when ready to collect.
December 8, 2025
Reply from hmv (UK) - Derby
Hi keith
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
THANK YOU HMV
Having wrote a review a few days ago regarding a online order that came damaged. I like to take this opportunity to thank the staff at the Derby store for there help & customer service absolutely outstanding,I explained what had happened and within minutes i had my new vinyl. HMV THANK YOU
December 7, 2025
Unprompted review
Reply from hmv (UK) - Derby
Hi Wayne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Derby
Hello Mr
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
DVD order
I ordered my DVD, was kept up to date with the order all the way through. On collection, the HMV staff were very helpful.
December 3, 2025
Reply from hmv (UK) - Derby
Hi Jill
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Derby store is excellent and Alex…
The Derby store is excellent and Alex who served me was helpful and friendly. I would appreciate the return of the online stock checker system for in-store items which I have found very helpful.
November 22, 2025
Reply from hmv (UK) - Derby
Hello Paul
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Derby store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
The online stock checker is currently unavailable for maintenance but we anticipate it to be back again soon.
Thanks for shopping with hmv, see you again soon :-)
Excellent service.
November 17, 2025
Reply from hmv (UK) - Derby
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
One half of my order has arrived so all…
One half of my order has arrived so all good so far
I have to order online as the lift has been broken for years in the Derbion store in Derby
November 13, 2025
Reply from hmv (UK) - Derby
Hi Ruth
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very pleased with the record order
Very pleased with the record order , very quick service.
November 10, 2025
Reply from hmv (UK) - Derby
Hello Carol
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
As always great service from HMV
As always great service from HMV. Ordered three sale items online, quick delivery,good communication and very helpful and friendly staff at the Derby store.
November 11, 2025
Reply from hmv (UK) - Derby
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order item I wanted
Easy to order item I wanted. Item arrived as expected in protective packaging and I was kept informed of the progress of my order.
October 31, 2025
Reply from hmv (UK) - Derby
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always good and professional
October 27, 2025
Reply from hmv (UK) - Derby
Hello Steve
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The lady was so helpful will definitely…
The lady was so helpful will definitely shop again
October 20, 2025
Reply from hmv (UK) - Derby
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to collect my order very friendly…
Easy to collect my order very friendly and helpful staff. Will definitely use this service again.
October 16, 2025
Reply from hmv (UK) - Derby
Hello Charlotte
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Fast and efficient service
Fast and efficient service. Never had a problem with them. Very happy.
October 14, 2025
Reply from hmv (UK) - Derby
Hi Samantha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
pre-order service + easy correction / update of credit card payment details
Very convenient pre-order service allowed me to buy a copy of a new CD in advance of its release date.
In the meantime, some fraudulent transactions on Amazon.co.uk made it necessary for me to cancel and replace my credit card.
Therefore, when the CD became available at HMV, my old credit details were obviously rejected.
Fortunately, I received an e-mail from HMV alerting me to the problem and -crucially - giving me to update my payment details and proceed with the purchase (rather than needing to cancel the purchase and start all over again!).
October 2, 2025
Reply from hmv (UK) - Derby
Hi DB
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Order placed with ease
Order placed with ease. Good communication. Product packaged well and in perfect condition.
October 1, 2025
Reply from hmv (UK) - Derby
Hi Andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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