On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... See more
Company replied
Location
Switch location11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
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See what reviewers are saying
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
Company replied
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... See more
Company replied
manager very helpful and knowledgeable about product we were buying. .good price .
Company replied
Company details
About hmv (UK) - Gateshead
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, United Kingdom
4.8
Excellent
269 reviews
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Reply from hmv (UK) - Gateshead
Hi Barry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly helpful .
February 22, 2024
Reply from hmv (UK) - Gateshead
Hi Mick,
Thank you for your great comments about our hmv Gateshead team, we'll make sure they hear about your 5 star review!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Gateshead
Hi Jess
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I was really happy with the ease of…
I was really happy with the ease of ordering to store and the product was in good quality upon collection
February 1, 2024
Reply from hmv (UK) - Gateshead
Hi Benjamin
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Gateshead
Hi James
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick and easy :D
February 2, 2024
Reply from hmv (UK) - Gateshead
Hi Margaret
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
First time I've pre ordered an album
First time I've pre ordered an album. Arrived promptly. Very happy with the service.
January 31, 2024
Reply from hmv (UK) - Gateshead
Hi,
Thanks for your lovely review, we love seeing 5 stars and happy customers! We are glad to hear that your pre-order experience with us was a pleasant one.
Hope you choose to shop with us again soon,
Thanks.
No item, lots of “how is your item”
Ordered this item, I have received a “your item has been despatched” email, and nothing to say it has been received at the store, have had a mailer stating hope you’re enjoying your item and then showing other products, and now this asking how we did! Still no item or email to come collect from the store of my choosing
January 8, 2024
Reply from hmv (UK) - Gateshead
Hi Steven
Thank you for taking the time to leave us a review. We are sorry to hear you have not received a notification from the store. Apologies for any disappointment caused. We can confirm the order is now ready for collection.
Kind regards
Weird that your website lets me check…
Weird that your website lets me check stock in local stores but if I order I have to wait for it to be delivered instead of just click and collect from that store.
January 6, 2024
Reply from hmv (UK) - Gateshead
Hi Ade,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The Italian job…
What pleased me the most was it was ordered one day and it took two days to come .So I was well pleased about that
December 28, 2023
Reply from hmv (UK) - Gateshead
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent delivery service
Able to order and get delivered to our home Taylor Swifts latest vinyl for a Christmas present . Was delivered two days after I ordered it.
Excellent service
December 27, 2023
Reply from hmv (UK) - Gateshead
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Really quick delivery
December 24, 2023
Reply from hmv (UK) - Gateshead
Hi Kelvin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick delivery to store & friendly…
Quick delivery to store & friendly helpful staff member
December 21, 2023
Reply from hmv (UK) - Gateshead
Hi Louise
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service …
Good range of vinyl albums and able to order through staff items not in store.
Arrived quickly.
December 23, 2023
Reply from hmv (UK) - Gateshead
Hi Robert
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The metro center store ordered the box…
The metro center store ordered the box set for me. Emailed 2 days later to say it was ready and I collected it with easy. Very good service
December 15, 2023
Reply from hmv (UK) - Gateshead
Hi mary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered DVD and it came when they said…
Ordered DVD and it came when they said delivered to store they notified me and I picked it up no problem.
December 14, 2023
Reply from hmv (UK) - Gateshead
Hi Judith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Gateshead
Hi Alice
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Posters and albums
It was great, not busy which was a bonus and they were very kind 👍
December 7, 2023
Reply from hmv (UK) - Gateshead
Hi Lottie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
never go anywhere to buy my music
November 29, 2023
Reply from hmv (UK) - Gateshead
Hi Heather
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Gateshead
Hi Laurence
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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