I was told it was dispatched by HMV and to be sent out by Royal Mail 48h. Then Royal Mail tracking were waiting over 2 days to receive the item, all it said was they were expecting it, so why did the... See more
Company replied
Location
Switch locationUnit 92, Manchester, Arndale Shopping Centre, M4 2HU Manchester, GB
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See what reviewers are saying
Great help from a rather cool assistant in the Manchester Arndale store who helped process an online order with an HMV voucher. Delivery was prompt and really well packaged. Faultless.
Company replied
It is refreshing to go into an HMV these days and actually feel it's a pleasure to shop in. I switched to online mostly a few years back, but even then, I was tempted to buy elsewhere. HMV feels now i... See more
Company replied
I’ve got loads of records, but I wanted to buy new record player cause I haven’t had one for years looked on the website and some great bargains hundred pounds with speakers. It looks really stylish n... See more
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Company details
About hmv (UK) - Manchester Arndale
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 92, Manchester, Arndale Shopping Centre, M4 2HU, Manchester, United Kingdom
4.7
Excellent
547 reviews
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Great staff the man explained the…
Great staff the man explained the process and. The option to have it delivered to my home for 4 pound extra, he explained to expect it to be ready to pick up on Thursday as I ordered it on Monday, I had no problem picking the c.d up.
October 21, 2025
Reply from hmv (UK) - Manchester Arndale
Hello Fynan,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Happy customer .
Kept up to date throughout the process.
Packaged well
Happy with sale
September 28, 2025
Reply from hmv (UK) - Manchester Arndale
Hi Janet,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I really love recent Perrie’s album and…
I really love recent Perrie’s album and Perrie signings at HMV, thanks!!!👍❤️🤗
October 1, 2025
Reply from hmv (UK) - Manchester Arndale
Hi Julia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fopp as usual was manned by very…
Fopp as usual was manned by very pleasent, knowlegable staff and a pleasure to deal with.
September 26, 2025
Reply from hmv (UK) - Manchester Arndale
Hi PAULINE
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very satisfied customer
Very quick delivery to the store. Wrapped and boxed well. Very helpful staff.
September 20, 2025
Reply from hmv (UK) - Manchester Arndale
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great venue with fantastic artists
Great venue with fantastic artists. Staff very helpful & polite too.
September 12, 2025
Reply from hmv (UK) - Manchester Arndale
Hi Steven
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent my CD arrived on release date…
Excellent my CD arrived on release date and a very well organised signing event with Sophie Ellis - Bextor in Manchester on Tuesday 9th Sept great friendly staff too
September 12, 2025
Reply from hmv (UK) - Manchester Arndale
Hi Mr Hanson
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Amazing service straight in no messing…
Amazing service straight in no messing about!!
September 10, 2025
Reply from hmv (UK) - Manchester Arndale
Hi Gemma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great store staff are really friendly…
Great store staff are really friendly and got me an order of demons online with hmv he went out of his way to do that I love this shop i always buy here can't beat going and looking yourself
August 29, 2025
Reply from hmv (UK) - Manchester Arndale
Hi Johnny
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Manchester Arndale
Hi Roger
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Manchester Arndale
Hi madison
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
10 out of 10
Once more it is my esteemed privilege and delight to award 10 out of 10 to manchester arndale hmv and the lady who served me for her estimable courtesy, patience and diligence for my order came in an impressive 2 days. I look forward to ordering more dvds there in the foreseeable future.
August 22, 2025
Reply from hmv (UK) - Manchester Arndale
Hi alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
you gave me the album at a reas…
you gave me the album at a reasonable time very quick and easy
August 10, 2025
Reply from hmv (UK) - Manchester Arndale
Hi Mutemwa
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Manchester Arndale
Hi Dan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Spot on service - HMV store Manchester
Spot on service from the gent at the HMV store Manchester. I'd spent 15 mins scouring the Blu-ray section for Jujutsu Kaisen season 2. Asked the gent at the till if they happened to have it in stock, he apologised as they were short staffed and checked, couldn't see it on the stock list but went off for 5 mins and came back with that and 1 other. More apologies as the Blu-Rays hadn't been reshelved because they were short staffed! Absolutely delighted and spot on service. Thank you sir!
August 3, 2025
Reply from hmv (UK) - Manchester Arndale
Hi Stu
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were exceptionally helpful &…
The staff were exceptionally helpful & informative - & patient with one who didn't understand technological minutiae!
August 7, 2025
Reply from hmv (UK) - Manchester Arndale
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Manchester Arndale
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered a vinyl in store and arrived…
Ordered a vinyl in store and arrived very quickly
Staff were very helpful and polite
Will definitely order again
August 1, 2025
Reply from hmv (UK) - Manchester Arndale
Hi Carl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
You have 14 days to collect your order… but they’ll send it back to the warehouse in 2
I got an email from HMV on the 29th July telling me that my order was ready to collect. It said I had 14 days to come in store and collect it. Brilliant!
I went in store on the 31st July to pick up said collection only to find that my order has been sent back! I was met with “you didn’t come to the signing on Tuesday so we assumed you didn’t want it and sent it back”.
I really can’t wrap my head around the fact that I had 14 days to collect it, yet they sent it back in less than 2!
Very annoying and inefficient system
July 30, 2025
Reply from hmv (UK) - Manchester Arndale
Hello Duncan,
Thanks for taking the time to leave a review. We were sorry to hear that your order had been sent back earlier than expected, but we are pleased to see this has since been resolved.
My extremely positive experience.
The assistant was extremely helpful and pleasant. He explained the process clearly and also the additional tracks that had been added to the cd.
He also fully explained the returns policy and procedure
July 17, 2025
Reply from hmv (UK) - Manchester Arndale
Hello Janet
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
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