I am a fairly frequent visitor to HMV in Newbury, as I prefer to support the high street rather than a certain on-line retailer if I can. Once again a great experience. Easy ordering in-store, speedy... See more
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Location
Switch locationUnit G20A, 68 Parkway Shopping Centre, RG14 1AY Newbury, GB
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The person served me told me everything I needed to now before I bought it and told me I'd have two emails which did happen and I went back and the person said I'll have a look and it was there put it... See more
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Website easy to use. Always kept informed and up to date. Prices are good. Delivery always on time. My local store the staff are helpful and friendly , store always clean and tidy.
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We had a wonderful experience of what great customer service should be. We were helped with our issue regarding a new Hi -Fi by Rachel ( We believe she was the Manger) in the Newbury store. A great ex... See more
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Company details
About hmv (UK) - Newbury
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit G20A, 68 Parkway Shopping Centre, RG14 1AY, Newbury, United Kingdom
4.8
Excellent
116 reviews
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I'll be back!!
I am a fairly frequent visitor to HMV in Newbury, as I prefer to support the high street rather than a certain on-line retailer if I can. Once again a great experience. Easy ordering in-store, speedy delivery to store and quick pick up. The staff are always polite and friendly (in this case I was served by Jena and Martin). In the words of a certain Mr Schwarzenegger, "I'll be back"!!
April 19, 2026
Reply from hmv (UK) - Newbury
Hi,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The person served me told me everything…
The person served me told me everything I needed to now before I bought it and told me I'd have two emails which did happen and I went back and the person said I'll have a look and it was there put it through system and said have a nice day and I said u too was so polite
April 16, 2026
Reply from hmv (UK) - Newbury
Hi mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
THE MOST HELPFUL ASSISTANT
THE MOST HELPFUL ASSISTANT! GUIDED ME EXACTLY TO WHAT I REQUIDED !
April 14, 2026
Reply from hmv (UK) - Newbury
Hi Marilyn,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always good
Website easy to use. Always kept informed and up to date. Prices are good. Delivery always on time.
My local store the staff are helpful and friendly , store always clean and tidy.
April 7, 2026
Reply from hmv (UK) - Newbury
Hello Sarah
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly staff and efficient service.
March 31, 2026
Reply from hmv (UK) - Newbury
Hello Andrew,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The website is easy to use and the…
The website is easy to use and the order sent to selected store quickly. The staff in the Newbury store are super helpful.
February 21, 2026
Reply from hmv (UK) - Newbury
Hi Sue
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Newbury
Hello Arthur
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Newbury HMV
I always find the staff helpful and very friendly at the Newbury branch. 1 of the CD's I was after was in stock, had to order the other one. which arrived a few days later.
all round good experience
February 19, 2026
Reply from hmv (UK) - Newbury
Hi Lloyd
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Newbury store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great help, advice, a great chat about shared experiences
Many thanks to the gentleman who helped me today. He was very patient with all my requests and queries. It was also great to have his advice and to share stories of out younger years and the films we watched. Many thanks, I’ll be back again soon.
February 13, 2026
Reply from hmv (UK) - Newbury
Hi Adrian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Newbury
Hi Steven
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff
Very helpful staff, nothing was too much trouble to help me find what I wanted.
Even more help was offered when I had to return and exchange for a different cd.
January 3, 2026
Reply from hmv (UK) - Newbury
Hi Mr & Mrs Cochran,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I wanted headphones my son which…
I wanted headphones for my son which actually wasn’t in store, the staff ordered it for me and it was there in a few days. They were very helpful and chatty, which I liked.
January 2, 2026
Reply from hmv (UK) - Newbury
Hi Michele
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newbury
Hi Andrea,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Items delivered to store quickly
Items delivered to store quickly. Staff at Newbury very helpful.
December 30, 2025
Reply from hmv (UK) - Newbury
Hi Brian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I received my pre-ordered DVD 2 days…
I received my pre-ordered DVD 2 days BEFORE the official release date.
December 23, 2025
Reply from hmv (UK) - Newbury
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
3 LPs for 66
In store customer service was excellent. Staff were very helpful, courteous and knowledgeable. The delivery was made on time and the communication was excellent. Well done HMV and HMV Newbury.
December 12, 2025
Reply from hmv (UK) - Newbury
Hi Russell
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Thoughts
I always love the atmosphere of an HMV store, this time in particular due to the positive energy the brilliant employees give off
December 20, 2025
Reply from hmv (UK) - Newbury
Hello Edward
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
First time I’ve preordered a DVD
First time I’ve preordered a DVD, can’t fault the service
December 15, 2025
Reply from hmv (UK) - Newbury
Hello D
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very friendly and made you feel very…
Very friendly and made you feel very wellcome , I ordered some blue rays dvds from the store, ordered on Friday pick up on the Wednesday in the store brilliant fast service
December 13, 2025
Reply from hmv (UK) - Newbury
Hi Steve
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Newbury store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Newbury
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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