I ordered 3 classic albums for my son's 17th birthday. Two came immediately, the 3rd - Beastie Boys I'll Communications arrived a day or so later with a hand written note saying 'Best band ever' and a... See more
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Location
Switch locationUnit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ Newcastle, GB
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See what reviewers are saying
HMV are my go-to for all my DVD’s and Box-sets. The stock is massive and diverse, the staff are always knowledgeable, friendly and supportive; the postage and delivery are excellent and fast. Can’t... See more
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Not bought a CD from a shop for years! Are they even called CDs now? Anyway, a knowledgeable young guy guided me through the process of ordering an out of stock, ‘niche’ CD without making me feel patr... See more
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I pre-ordered a funko pop figure, PERFECT BUYING EXPERIENCE.No money was taken until the item was in stock. The delivery was spot on and well packaged. I wouldnt hesitate to purchase from HMV again. I... See more
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Company details
About hmv (UK) - Newcastle
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ, Newcastle, United Kingdom
4.8
Excellent
618 reviews
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Staff were polite helpful and…
Staff were polite helpful and knowledgeable about stock.
June 21, 2025
Reply from hmv (UK) - Newcastle
Hello Roy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The customer service was very very…Good 100%
The customer service was very very Good. I was actually impressed.
I was also so glad I had visited your store. I was impressed when leaving.
June 29, 2025
Reply from hmv (UK) - Newcastle
Hi Louis
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV a Highstreet must .
I was delighted that HMV is there and trading wel by the look of it . The level of assistance I received when ordering some unlikely CD'S was terrific .
Thank you.
June 27, 2025
Reply from hmv (UK) - Newcastle
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newcastle
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always good and knowledgeable service…
Always good and knowledgeable service from the staff in your store in Newcastle.
June 29, 2025
Reply from hmv (UK) - Newcastle
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newcastle
Hello customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ask a young person!
Not bought a CD from a shop for years! Are they even called CDs now? Anyway, a knowledgeable young guy guided me through the process of ordering an out of stock, ‘niche’ CD without making me feel patronised or ancient. Delivered to store promptly, free of charge, efficient text notification and simple pick up process. Could not have been easier! Thank you HMV Newcastle.
June 22, 2025
Reply from hmv (UK) - Newcastle
Hi Jacqueline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newcastle
Hi Elaine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The branch didn't have it in stock, so I had to order it.
Over the weeks leading up to when I ordered it in store, I was checking the bluray section, and was unable to see it. That spurred me on to see if it was available to order, which it was. I have still to watch it.
June 15, 2025
Reply from hmv (UK) - Newcastle
Hi Ms Bewick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
OK, but room for improvement.
The click and collect process at HMV is cumbersome and irksome compared to Amazon or eBay.
At HMV I have to provide photo ID, which I don't have to at Amazon or eBay.
At HMV every time I collect something I have to laboriously punch in my email address on a computer screen, so a receipt can be sent to me, even though you must already have my email address because that is how you notify me that an item is ready for collection.
Also, once posted it seems to take a long time for an item to arrive at the store for collection.
Apart from that everything was fine.
June 11, 2025
Reply from hmv (UK) - Newcastle
Hi Greg
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
A good and smooth order experience…
A good and smooth order experience right up to the last moment when the sales assistant could not find my reserved parcel because of a labelling issue. However, that was dealt with quickly, and I am enjoying my new Switch 2.
June 10, 2025
Reply from hmv (UK) - Newcastle
Hi John
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
RITCHIE DID AN AMAZING JOB HELPING ME…
RITCHIE DID AN AMAZING JOB HELPING ME HE WAS VERY PROFESSIONAL AND POLITE
June 5, 2025
Reply from hmv (UK) - Newcastle
Hello customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Happy surprise.
Couldn't find an old title I was looking for, the assistant checked on computer and ordered it for me, it made my day, very friendly.
June 3, 2025
Reply from hmv (UK) - Newcastle
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Reply from hmv (UK) - Newcastle
Hi Carolyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newcastle
Hi Alex
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please be advised the items are not due for release until 27/06/2025. Please contact us at website.service@hmv.co.uk so we can assist you further.
Young man was very helpful,the only…
Young man was very helpful,the only thing that upset me,the emails I got showed my Email address in full.I deleted them as soon as I saw them, that should not happen.
May 28, 2025
Reply from hmv (UK) - Newcastle
Hi MRS
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered tues morning in newcastle got…
Ordered tues morning in newcastle got thurs morning at 11am
May 28, 2025
Reply from hmv (UK) - Newcastle
Hi Thomas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Newcastle
Hi Gillian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newcastle
Hello .
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great click and collect service and…
Great click and collect service and staff friendly in shop too.
May 17, 2025
Reply from hmv (UK) - Newcastle
Hi Lizzy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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