I ordered 3 classic albums for my son's 17th birthday. Two came immediately, the 3rd - Beastie Boys I'll Communications arrived a day or so later with a hand written note saying 'Best band ever' and a... See more
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Location
Switch locationUnit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ Newcastle, GB
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See what reviewers are saying
HMV are my go-to for all my DVD’s and Box-sets. The stock is massive and diverse, the staff are always knowledgeable, friendly and supportive; the postage and delivery are excellent and fast. Can’t... See more
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Not bought a CD from a shop for years! Are they even called CDs now? Anyway, a knowledgeable young guy guided me through the process of ordering an out of stock, ‘niche’ CD without making me feel patr... See more
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I pre-ordered a funko pop figure, PERFECT BUYING EXPERIENCE.No money was taken until the item was in stock. The delivery was spot on and well packaged. I wouldnt hesitate to purchase from HMV again. I... See more
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Company details
About hmv (UK) - Newcastle
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2b, Blackettbridge, Eldon Square Shopping Centre, NE1 7XJ, Newcastle, United Kingdom
4.8
Excellent
618 reviews
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Reply from hmv (UK) - Newcastle
Hi Miss
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Firt class sevice
First of all the good care of the store assistant.
2cnd the quickness of the delivery of the DVD I had ordered.
All in all first class sevice.
the assistants name is Gordon.
October 11, 2025
Reply from hmv (UK) - Newcastle
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always delivered in perfect condition…
Always delivered in perfect condition and on time
October 20, 2025
Reply from hmv (UK) - Newcastle
Hello Richard,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Rhea Ripley T Shirt 👕 …
I’m so glad that the gentleman who helped me out getting the T shirt I was looking for . He helped me to order my T shirt. My mum really liked it.
October 11, 2025
Reply from hmv (UK) - Newcastle
Hi MR
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Newcastle
Hello Carolyn
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order
Easy to order , kept updated Arrived at shop on time for collection as promised .
October 16, 2025
Reply from hmv (UK) - Newcastle
Hi Elizabeth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A great place to shop.
Is usually vinyl that I shop for and there’s a fantastic selection at HMV. Staff are lovely, friendly and knowledgeable. Prices are competitive too.
October 13, 2025
Reply from hmv (UK) - Newcastle
Hi Anne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent, as usual.
I've been using HMV for over 30 years and have never had a bad experience; this was no different. Excellent service. Fast delivery, product in perfect condition and staff are always friendly and professional.
October 12, 2025
Reply from hmv (UK) - Newcastle
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Newcastle
Hi,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service at store polite
Great service at store polite, professional and knowledgeable
October 4, 2025
Reply from hmv (UK) - Newcastle
Hi Martin
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Newcastle store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
HMV Newcastle Shines Bright x
The friendly and helpful staff at HMV Newcastle went above and beyond to make sure each person had the best experience - making everyone feel at ease and doing so with a smile, always makes special events like this even more special and always remembered.
October 2, 2025
Reply from hmv (UK) - Newcastle
Hi Alexandra,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Newcastle
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Newcastle
Hi Susan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The young assistant was friendly and…
The young assistant was friendly and very helpful, definitely worth a raise. My interest is early 2000s americana music such as Calexico etc. I know it's not stocked widely, but I'll keep looking.
September 21, 2025
Reply from hmv (UK) - Newcastle
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Newcastle
Hi Caroline
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Newcastle
Hi MR
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Newcastle
Hello Erin
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Newcastle store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Rude
So I think that the delivery to store process is great. I just take issue with the Newcastle HMV staff. Everyone I have engaged with is rude, unhelpful, and sometimes act like they don’t even want to be there. I get it. Work can suck. But like at least try? I think the only helpful staff actually are the women but most of the men…woof. So rude.
September 14, 2025
Reply from hmv (UK) - Newcastle
Hello James
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Good service
Ordered dvd in store. Member of staff helpful and explained delivery options etc.
Informed by email of delivery estimate , despatch and arrival. Picked up at my convenience.
September 10, 2025
Reply from hmv (UK) - Newcastle
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Newcastle
Hello Lisa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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