The salesperson at HMV Reading, Phil K, was very helpful. He ordered the CD album for me, and the whole process was smooth and easy. I was pleasantly surprised that it was dispatched in just three day... See more
Company replied
Location
Switch location13 Holy Brook Walk, The Oracle, RG1 2AQ Reading, GB
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See what reviewers are saying
I would recommend HMV for ordering films on DVD or Blu Ray - prefer ordering from HMV than from Amazon or other online retailers. The order for box sets went fine. I collected them in store (in the... See more
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Good friendly pleasant and efficient staff in the Reading branch. Seem to be doing fine if the amount of people in store on the day is anything to go by. Not many options to purchase music on the hig... See more
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Only one person at till. Who appeared to be doing both purchases as well as enquiries / Customer Services. 4 people including me waiting Could not see many staff around. Tho appreciate probably sig... See more
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Company details
About hmv (UK) - Reading
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
13 Holy Brook Walk, The Oracle, RG1 2AQ, Reading, United Kingdom
4.7
Excellent
238 reviews
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Friendly staff and great prices
December 31, 2024
Unprompted review
Reply from hmv (UK) - Reading
Hi Giorgi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service very helpful
February 9, 2025
Reply from hmv (UK) - Reading
Hi Adrienne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Was served promptly and the fact the…
Was served promptly and the fact the assistant recognised me when I placed the order was good.
Kept me informed when my purchase arrived and would use this service again.
January 25, 2025
Reply from hmv (UK) - Reading
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Purchase of 2 DCs
Service was prompt.
The goods were good value.
I was able buy a CD that is not very easy to get.
I was kept informed of when I would get delivery.
An excellent service
January 9, 2025
Reply from hmv (UK) - Reading
Hi Paul
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered a cd and very quickly I…
Ordered a cd and very quickly I received the message that it had arrived in store. Collected without any problems, guy who served me in store (Reading Oracle) was great. It's a great store to visit and browse as well. Thank you!
January 14, 2025
Reply from hmv (UK) - Reading
Hi Yvonne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and friendly staff
Very helpful and friendly staff. It was great to go into a shop and get face to face help I needed to order my item.
Thank you.
January 1, 2025
Reply from hmv (UK) - Reading
Hello Clive
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Made a purchase
Made a purchase, paid for express delivery which should have arrived 3 days before Christmas, I only received it 2 days ago and communication was rubbish. Very very disappointed.
January 4, 2025
Reply from hmv (UK) - Reading
Hi Andrea,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
A worker called Eleanor is really sweet…
A worker called Eleanor is really sweet and i talked to her a lot about Stray Kids, she's so kind and whenever i go i look forward to seeing her!
January 3, 2025
Reply from hmv (UK) - Reading
Hi Claudia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Reading
Hello Roger
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Reading store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Reading
Hi Jake
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Took too long for item to 'arrive' in…
Took too long for item to 'arrive' in store when there was plenty of stock on shelves.
December 26, 2024
Reply from hmv (UK) - Reading
Hi Sian
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers. Our webiste does have information on the Click & Collect service and delivery times:
Your order should reach the store within 2-5 days after placing the order, provided the item is in stock at our warehouse.
Best wishes
Reply from hmv (UK) - Reading
Hi Christine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Reading
Hi Phil
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy
Easy, and fault free.
Order two items. Both came on the dates stated. Package well.
December 13, 2024
Reply from hmv (UK) - Reading
Hi Ruth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The person on the counter is very help…
The person on the counter is very help full ambience of the store is well-managed
December 14, 2024
Reply from hmv (UK) - Reading
Thank you Bharat for your kind words and review for hmv Reading!
Great service
They kept me informed. Pick up was easy. Staff at store were really nice and very helpful, even though they were extremely busy.
December 14, 2024
Reply from hmv (UK) - Reading
Hi sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Reading
Hi Anna
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered online for click and collect
Ordered online for click and collect. Good communication and great customer service.
December 7, 2024
Reply from hmv (UK) - Reading
Hi Anonymous
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Reading
Hi Nathan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very easy process and click and collect…
Very easy process and click and collect saves on delivery charges. I also like going into the store to browse.
November 27, 2024
Reply from hmv (UK) - Reading
Hi Colin,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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