Delivery was quick and the item was well packaged. Unfortunately the item arrived damaged (just one of those things!) but I contacted the online help desk and they got back to me within 24 hours to su... See more
Company replied
Location
Switch locationUnit 1, The Forum, SG1 1ES Stevenage, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I tried to order online but couldn't get it to work. The address was correct but the order wouldn't process. I went into the shop and ordered it there and collected it 4 day's later. That was eas... See more
Company replied
Staff are very helpful, friendly and generally knowledgeable on product, if not they'll always find someone who is if you need help. Also enthusiastic and always come across as enjoying their job a... See more
Company replied
Ordered a Dvd in store, the female who served me was most helpful and delivery of the Dvd to the Stevenage shop was quick. Served by another helpful female when collected the Dvd
Company replied
Company details
About hmv (UK) - Stevenage
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, The Forum, SG1 1ES, Stevenage, United Kingdom
4.9
Excellent
128 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good sales man
Good sales man. Very good helpful advice. Fast delivery. Kept informed by email for delivery
December 14, 2024
Reply from hmv (UK) - Stevenage
Hi Guest
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent website
Excellent website. Easy ordering. Staff friendly and helpful on collection
December 10, 2024
Reply from hmv (UK) - Stevenage
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon at hmv Stevenage.
Very friendly,patient staff.
December 15, 2024
Reply from hmv (UK) - Stevenage
Our staff make us what we are!
Reply from hmv (UK) - Stevenage
Hi christopher
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
All round good experience
All round good experience, online and the in-store collection. Served by a friendly and polite young lady. Thank you
December 4, 2024
Reply from hmv (UK) - Stevenage
Hi Helen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Stevenage
Hi Christine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Smart service
Staff helpful, knowledgeable and enthusiastic. I knew exactly when my purchase was to arrive .
November 27, 2024
Reply from hmv (UK) - Stevenage
Hi David,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very quick delivery and happy with the service
Vinyl delivered quick and easy, came in perfect condition
November 25, 2024
Reply from hmv (UK) - Stevenage
Hi Levi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV are the best
I always order my cds and dvd from hmv in Stevenage. I find the staff so helpful and the delivery is very quick;
November 19, 2024
Reply from hmv (UK) - Stevenage
Hi Irene,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Stevenage
Hi Grahame,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick service when I order my dvd
October 29, 2024
Reply from hmv (UK) - Stevenage
Hi John,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The service was excellent
The service was excellent, no trouble in ordering a film i wanted
October 11, 2024
Reply from hmv (UK) - Stevenage
Hi Heather
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service all round
Excellent service all round. Helpful & friendly staff. Store layout is well positioned so you can find what you are looking for easily.
Store always looks clean & tidy.
Been shopping here for over 20 years & it's always a pleasant experience.
October 12, 2024
Reply from hmv (UK) - Stevenage
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Lovely man very helpful.
October 5, 2024
Reply from hmv (UK) - Stevenage
Hello Dennis
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Stevenage
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Stevenage
Hi Chris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Stevenage
Hi Adam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good service
Assistant was more than helpful. Looking up a DVD that was old in years but having found it completed my order. Paid in advance and with four days my item arrived at the shop me having been informed by text that it was ready for collection. That's how all shops should work. 10 out of 10.
August 22, 2024
Reply from hmv (UK) - Stevenage
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Would use again
I did a click and collect order and had no issues. Was kept updated and the item arrived to store quickly. Staff in the Stevenage branch were really friendly and helpful. Would use again
September 10, 2023
Reply from hmv (UK) - Stevenage
Hi Steph
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Full marks
Great communication from start to finish. I had emails keeping me updated on the progress of my parcel.
Picking it up from the store was easy.
August 4, 2024
Reply from hmv (UK) - Stevenage
Hi Sharon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.