Did a click and collect for a preorder item, got the message a few days later to say it was there and was in and out within minutes, quick service and hassle free.
Company replied
Location
Switch locationUnit 43/44, The Bridges Shopping Centre, SR1 3LE Sunderland, GB
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See what reviewers are saying
Went into the store to collect my order & the lady behind the counter gave me someone else's order despite me giving them MY order number. She clearly didnt read the name that was written on the box.... See more
Company replied
Purchase of this item was fine. Staff very helpful. Order placed and given options for delivery which was also efficiently dispatched My only negative observation is that other than ordering on lin... See more
Company replied
My online order was sent to HMV and I received a timely email from HMV informing me that my item was ready to pick up. When arriving at the store, I was third in the queue, but seen by a very helpful... See more
Company replied
Company details
About hmv (UK) - Sunderland
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 43/44, The Bridges Shopping Centre, SR1 3LE, Sunderland, United Kingdom
4.7
Excellent
236 reviews
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Great album
Great album. Great service. Arrived promptly. Walkways buy from hmv with confidence.
June 13, 2025
Reply from hmv (UK) - Sunderland
Hello Kristopher
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Sunderland
Hi Dale
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
There's always staff to help
I looked everywhere for a specific item and they helped and they ordered it for me very happy customer love going here great kind and professional staff 😊
May 25, 2025
Reply from hmv (UK) - Sunderland
Hi James
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Sunderland
Hi Tom
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
good quality earphones 😃and staff…
good quality earphones 😃and staff service was brilliant 👍
May 9, 2025
Reply from hmv (UK) - Sunderland
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Sunderland
Hello Derek
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service
Great service, great store. Love the opportunity for local talent to perform in store.staff very helpful and friendly
February 26, 2025
Reply from hmv (UK) - Sunderland
Hi Kay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Addams family …
Found the staff friendly and efficient placed my order without any fuss
April 25, 2025
Reply from hmv (UK) - Sunderland
Hi Anthony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hmv is good,:)
I just like the shop and I get all my CDs from there, wich makes life easier:)
April 23, 2025
Reply from hmv (UK) - Sunderland
Hi Chris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff training
When I went to collect my Blue Ray from HMV Sunderland store you are met by friendly knowledgeable staff with music in the background, unlike the Newcastle store where you are blasted with loud music and mention the loud music to the staff, you are just ignored. Well done Sunderland the Newcastle staff should go on a training course to the Sunderland store .
April 8, 2025
Reply from hmv (UK) - Sunderland
Hello Colin
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Reply from hmv (UK) - Sunderland
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Sunderland
Hi Dennis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Purchase of this item was fine
Purchase of this item was fine. Staff very helpful. Order placed and given options for delivery which was also efficiently dispatched
My only negative observation is that other than ordering on line, or through the retainer, there is pretty much zero chance of finding something you might like in store by browsing through your selection of classical music.
Other than that well done
February 11, 2025
Reply from hmv (UK) - Sunderland
Hi Edwin
Thanks so much for leaving us a 5 star review - we’re over the moon! We do appreciate your feedback.
Thank you for shopping with hmv and we hope to see you again soon :-)
The Staff in H.M.V
The Staff in H.M.V. were very helpful today. I asked about a dvd that was getting released and they pre-ordered it for me.
February 26, 2025
Reply from hmv (UK) - Sunderland
Hello Tracey
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Ordered a viynl record and the staff…
Ordered a viynl record and the staff were fantastic and very helpful and spoke in a wonderful manner love the Sunderland shop
February 26, 2025
Reply from hmv (UK) - Sunderland
Hi Anthony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It is amazing, from start to finish.
It could be a helpful, it is amazing.
It started when I’ll looked helpless lost in the vinyl section, when staff came and help me.
Really helpful, got what I needed.
Thank you 🙏
February 13, 2025
Reply from hmv (UK) - Sunderland
Hi Kirsty
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Sunderland
Hi Lee
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Sunderland
Hi Sonya
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Sunderland
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
First time ordering online for home…
First time ordering online for home delivery, great service. Will be ordering again. Fast delivery, appreciated the updates via email.
January 22, 2025
Reply from hmv (UK) - Sunderland
Hi Leona
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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