Visited hmv store in wigan 30/10/24 gentleman called Steven went above and beyond his duties to help us purchase a record that we desperately wanted . He tried their website and no luck and then trie... See more
Company replied
Location
Switch locationUnit 1, 19 Grand Arcade,, WN1 1BH Wigan, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Two young female assistants behind counter today, one was dealing with an elderly man and one was dealing with my enquiry. She found what I wanted on the computer and ordered it. She was friendly and... See more
Company replied
It’s really a pleasure to deal with people in store who know their job and add the human face to online shopping. Having goods delivered is useful but we need the physical shop where we can interact a... See more
Company replied
Went in the shop on Saturday morning and placed an order for a DVD. Received notification throughout the process. Received notification that the DVD was in the store ready for picking up on the Tuesd... See more
Company replied
Company details
About hmv (UK) - Wigan
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, 19 Grand Arcade,, WN1 1BH, Wigan, United Kingdom
4.6
Excellent
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy purchase and very friendly staff…
Easy purchase and very friendly staff at the Wigan branch (Stevie)
August 24, 2025
Reply from hmv (UK) - Wigan
Hello Lee
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Wigan store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Knowledgable and helpful staff
I went to my local store and spoke to a very knowledgable and helpful member of staff. I bought my new record player online as it was a bit unwieldy but I shall be back at the store for lots of music!
August 28, 2025
Reply from hmv (UK) - Wigan
Hi Karen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Amazing customer service
Being able to go into the store and ask for the item, and have it ordered if they didnt have it, that is great customer service.
August 23, 2025
Reply from hmv (UK) - Wigan
Hi Ethan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV wigan store
Went in to the HMV wigan store to find a new Kpop album with my daughter, was met with Paul. I have to say, i don't think i have ever had a better service in any store, not just HMV. This guy couldn't be any more helpful. An absolute credit to the company. Althouth the item hadn't yet arrived in stock, he knew exactly what it was we wanted when i couldn't remember the name and explained how to keep an eye on stock and set up email alerts. Thanks for great experience Paul. You are doing a fantastic job! 😊
August 20, 2025
Unprompted review
Reply from hmv (UK) - Wigan
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff
The staff member was extra helpful as I'm partially sighted I needed a bit more assistance. She explained everything and was ao helpful
August 14, 2025
Reply from hmv (UK) - Wigan
Hi Robin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service!!
Always very friendly and helpful.Nothing is too much trouble.Makes a nice change from most shops👍
August 14, 2025
Reply from hmv (UK) - Wigan
Hi Christian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great delivery service
Great delivery service! Pre- ordered a game with HMV which the game was meant to release on the 8th August and I received the game on the 7th August. In which the game was delivered before my friend who also pre- ordered the game from somewhere else.
August 12, 2025
Reply from hmv (UK) - Wigan
Hi Scott
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very quick service from ordering to…
Very quick service from ordering to pickup, only took 3 days.
August 10, 2025
Reply from hmv (UK) - Wigan
Hi Barry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
very good service prompt delevery
July 27, 2025
Reply from hmv (UK) - Wigan
Hi IAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV staff make the company
HMV staff are always so friendly and helpful. Ordered a film soundtrack on vinyl - easy order process, communication and collection.
July 30, 2025
Reply from hmv (UK) - Wigan
Hi Barry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Spoke to a woman called Nieve on the…
Spoke to a woman called Nieve on the phone about exchanging one of my records and she was extremely helpful and perfect. Amazing customer service. This was the Wigan store
July 26, 2025
Unprompted review
Reply from hmv (UK) - Wigan
Hi Joshua
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff at the Wigan branch
Very helpful staff at the Wigan branch. Very knowledgeable.
July 19, 2025
Reply from hmv (UK) - Wigan
Hi Kath
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Wigan store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Good selection of both CD and Vinyl…
Good selection of both CD and Vinyl music. Ease of pre-ordering and collection of same.
June 9, 2025
Reply from hmv (UK) - Wigan
Hi Jasper
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The shop staff are very helpful & nice
The shop staff are very helpful & nice, and my purchases arrived on time and quickly. No probs what so ever. Great all round.
May 27, 2025
Reply from hmv (UK) - Wigan
Hi Martin.
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Wigan
Hi Justin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was told the T.Shirt was out of stock
I looked online and saw the T.Shirt I wanted. Rang the number and tried to make my order. The assistant said the T.shirt wasn't available. It was old stock. It wasn't in any of the HMV stores.
I then went online and ordered. Picked up the T.shirt at the local store.
April 22, 2025
Reply from hmv (UK) - Wigan
Hi KAREN
Thank you for taking the time to leave us a review. We appreciatereceiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Reply from hmv (UK) - Wigan
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service
Excellent service. Very helpful. Nothing was too much for the assistant. Speedy delivery
March 20, 2025
Reply from hmv (UK) - Wigan
Hi MRS
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Wigan store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
To order online was straight forward
To order online was straight forward, the shop was lovely and clean the assistant was very pleasant and fulfilled my order without hesitation.
March 16, 2025
Reply from hmv (UK) - Wigan
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great shopping
Great range and staff helpful if you can't find what you want.notifications for orders ready for pickup or home delivery..
March 13, 2025
Reply from hmv (UK) - Wigan
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.