The Hobbs Parker Group Reviews 

53
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and clear communication, making interactions pleasant and supportive. Many people appreciate the team's dedication, often going above and beyond to assist with inquiries and ensure a smooth process. Reviewers frequently highlight the personalized approach and the staff's ability to keep them well-informed throughout their journey. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, leading to successful outcomes and stress-free transactions. Many customers would confidently recommend the company, citing their reliable and efficient service.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the excellent, professional, and friendly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting great support with fast and... See more

User experience

Consumers find the user experience to be positive, with many describing it as exceptional and effortless from... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the fast and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All the staff at Hobbs Parker in Tenterden were very helpful, professional and also easy to communicate with both by phone and email. Thanks for all your help.

Rated 5 out of 5 stars

Everyone at Hobbs Parker, especially a big mention to Toby for helping us eventually sell our late fathers home, after 2 years of mixed emotions and a very bumpy road but through it all , Toby has bee... See more

Rated 5 out of 5 stars

Sarah, Helen, & Sue such a fantastic team, very professional in every way, nothing was to much bother for them, and just handled everything from start to finish! Helen was completely outstanding,... See more

Rated 5 out of 5 stars

The team at Hobbs Parker were supportive throughout the entire house selling process, keeping us up to date at all times and booking in a good number of viewings considering the current tricky state o... See more


Company details

  1. Real Estate Agents

Written by the company

Hobbs Parker in #TheGardenOfEngland With offices in Ashford and Tenterden, we are Kent’s largest independent firm of Estate Agents, Auctioneers, Chartered Surveyors and Valuers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(53)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We highly recommend Hobbs Parker

Our new home is the second home we have rented through Hobbs Parker and they are always kind, courteous and highly professional yet with a personal touch and a willingness to go the extra mile.
We are so happy with the experience we have had on both occasions and would thoroughly recommend them for a hassle free renting experience.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Hobbs Parker

Hobbs Parker, and Toby in particular, were a pleasure to work with throughout the process of selling our property. Very professional and helpful.

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

Can't be trusted regardless of if you're a tenant or landlord

After renting a property for over 7 years, we were hit with a 17% rent increase, and in light of the large increase asked if it could be reviewed in light of issues like worn decor, carpeting, and damp. We also asked for our exact email to be forwarded to the landlord so our words didn't get misrepresented. Instead of receiving the expected verbal engagement, we received a Section 21 notice. Since moving out, we have discovered the landlord had no knowledge of the situation, our emails weren’t passed on, and, it transpires the agent, Moya at Hobbs, had herself instigated the rent review with the landlord, then telling him we’d refused to pay when we asked for a review. Tenants aren’t considered here, and landlords should be wary too - you could lose good tenants for the sake of this firm taking over and making decisions for you.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Everyone at Hobbs Parker

Everyone at Hobbs Parker, especially a big mention to Toby for helping us eventually sell our late fathers home, after 2 years of mixed emotions and a very bumpy road but through it all , Toby has been there every step of the way. A massive Thank you to you and the team x

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Clear and consistent process

I had an excellent experience working with Toby from start to finish. His communication was consistently clear and efficient, particularly when arranging the viewing of what is now my new home. Toby was always prompt in his responses and ensured I was kept up to date with any developments throughout the process. I would highly recommend him to anyone seeking a professional, reliable, and proactive estate agent.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

I bought my new home through Sam…

I bought my new home through Sam Clarke. From start to finish, she was incredibly helpful and organised. She was always available to answer any enquiries. Overall, it was a great experience and I would happily use Hobbs Parker again.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Was a very good experience

Was a very good experience. Alison was very informative and always kept me up to date and worked very hard to help complete the house sale. Due to the unique difficulties from certain parties made it very difficult but honestly can say Alison done everything she could to help and was a very clear communication point, couldn’t have done it without her!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!!!

Amazing!!!! Helen at the Tenderden office was brilliant, Helen was always available to give us the support we required, all questions were answered quickly and nothing was too much trouble!!!! I would highly recommend using Hobbs Parker Group

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

House sale

Alison at Hobbs Parker made the sale experience of our house smooth and dealt with any problems that arose quickly and efficiently.
She was extremely approachable and was on top of her job.
Great communication, would definitely use Hobbs Parker again.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service from a genuinely supportive team – thank you Hobbs Parker!

I recently completed on a property purchase through Hobbs Parker, and I honestly couldn’t have asked for a better team to guide me through the process. From the very first viewing to the final stages of completion, the experience has been nothing short of exceptional.

Alison was my main point of contact and truly a rock throughout the entire process. She arranged all the viewings, kept the pressure on the seller’s solicitors when things slowed down, and always remained calm, helpful, and incredibly responsive, especially when things got a little hectic.

James went above and beyond to help get the deal over the line, stepped in at a critical moment and helped resolve a last-minute shortfall by negotiating a reduction with the seller, something I’m hugely grateful for. His experience and calm professionalism made a real difference when it mattered most.

Matthew also provided prompt and clear responses to the solicitor’s enquiries, keeping the transaction moving smoothly when time was tight.

I’d also like to thank Gill and Christine for going out of their way to provide access to the property on several occasions for additional viewings and inspections. Their flexibility and support were so appreciated and made a real difference in helping me make informed decisions.

This purchase involved a few challenges, but the Hobbs Parker team genuinely made it easier. Their kindness, expertise, and responsiveness gave me the confidence and support I needed from start to finish.

Thank you all again, I’m hugely grateful for their support and I wouldn’t hesitate to work with them again or recommend Hobbs Parker to others.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

The team at Hobbs Parker were excellent

The team at Hobbs Parker were supportive throughout the entire house selling process, keeping us up to date at all times and booking in a good number of viewings considering the current tricky state of the market. Excellent photos made the social media posts truly eye catching. Even when solicitors made it feel as if we were never going to get there, the team worked hard to pull it all together. A lovely bunch of people, we were really impressed.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Over and above support

Excellent marketing that stands out from the crowd. Conversations with agents were realistic, honest and supportive. Every effort made to sell my house during a difficult market. However, it was when problems emerged with my sale that the team were outstanding. They were dogged in their persistence, going over and above to help resolve issues and communicate even out of hours. At times they were the only ones in my corner during a stressful experience and I will always be grateful for their amazing support and kindness. Highly recommended

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic service from start to…

A fantastic service from start to finish! I would highly recommend Hobbs Parker in Tenterden. Professional service and great friendly team. Was kept fully informed throughout the process making the whole experience positive and stress free.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

We wouldn't hesitate to recommend Hobbs Parker

Hobbs Parker truly lived up to their reputation as the go-to estate agents for property and land in Kent and East Sussex. From start to finish, our experience viewing and purchasing land through them was outstanding.
Helen and Sarah were fantastic throughout the process. They struck the perfect balance between professionalism and friendliness. They kept us informed throughout and were accommodating, making a potentially stressful process pleasant.
For anyone looking to buy property or land in the Kent or East Sussex area, I wouldn't hesitate to recommend Hobbs Parker.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

A big thank you to Adam Howell and Toby…

A big thank you to Adam Howell and Toby Hodges for the personable, honest and efficient experience
from the start to the finish of our house sale. We were informed and advised all the way through and it was made stress free. I would definitely recommend Hobbs Parker and these guys.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service! Everything went smoothly and much quicker than I expected. The whole process was stress-free, professional, and very well handled from start to finish. Communication was clear and friendly, and I always felt well taken care of. I couldn’t recommend them enough to anyone looking for a reliable and efficient service.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

This estate agent has been exceptional.

This estate agent has been exceptional .

They have communicated efficiently at every point, and advertised our property in a way that got a number of views booked in fast despite the slow moving market at the time.

It was only a few weeks from the property listing with Hobbs Parker before we accepted an offer, and then the estate agent helped ensure that we were kept up to date with progress. Their efficiency in communication kept both parties in the transaction aware of the progress being made, which allowed a completion time in well under 2 months from accepting the offer.

We have used Hobbs Parker on two occasions now, and I cannot recommend them enough. We have had bad experiences with other agents in the past; you do not need to worry about that with these.

August 29, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look