Holdcroft Motor Group Reviews 1,824

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, honesty, and professional demeanor, making the car buying process smooth and pleasant. Many people highlight the exceptional customer service, noting that employees go above and beyond to answer queries, explain options, and ensure a stress-free experience without any pressure. The overall user experience, from initial contact to vehicle collection, is frequently described as efficient and well-organized. However, some customers have expressed dissatisfaction with the after-sales support and service department, citing issues such as unreturned calls, slow responses, and difficulties in resolving vehicle faults. A few people also reported problems with the condition of purchased vehicles, including mechanical issues and poor maintenance, leading to concerns about product quality and reliability.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, politeness, and... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the excellent after-sales service,... See more

Product

Users describe ambiguous interactions with product. While some customers express delight with their new cars,... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting negative experiences such as appalling... See more

User experience

People report positive experiences with user experience. Customers consistently describe the process as... See more

Based on these reviews

Rated 5 out of 5 stars

I dealt with Tony from used car sales and later Joe the manager at 'Holdcoft Handpicked' in Wolverhampton. I really don't like the process of buying a used car one bit. I must say that Tony and Joe m... See more

Rated 5 out of 5 stars

Holdcroft Volvo Hanley were fantastic because they took the time to answer my queries and gone above and beyond to ensure my new vehicle is fully prepared for handover with no delays. Special mention... See more

Rated 5 out of 5 stars

Just purchased a Mazda 2 hybrid from the Hanley showroom Natalie Sherratt was the lovely young lady who dealt with us on this occasion. Has before we were dealt with well and everything ran smoothl... See more

Rated 5 out of 5 stars

I've just purchased a secondhand XC40 and have to say the best experience ever buying a used car. I'd seen all the brilliant reviews beforehand but even then the service provided by Marc exceeded all... See more

Rated 1 out of 5 stars

Don’t know how they’ve got so many good reviews. Don’t think about leaving a ‘refundable’ deposit because they will simply steal it and refuse to answer. When you eventually get through, they will ‘ri... See more

Rated 5 out of 5 stars

I was happy with the service at Holdcroft Mazda Hanley because Natalie was simply brilliant from start to finish. I didn't really know what I was looking for and she took the time to outline different... See more

Rated 5 out of 5 stars

The dealership is a long established business and this is the second car I've purchased from them. We agreed a fair exchange for my old vehicle and James from the sales team explained the various asp... See more

Rated 1 out of 5 stars

Four years ago I bought a 2017 Hyundai Tucson from Holdcroft. It had to be scrapped a couple of weeks ago (with not quite 90k on the clock) because the gearbox disintegrated. On top of that, it was b... See more

Rated 5 out of 5 stars

Bought a 4 year old MG3 from Holdcroft MG Stoke. We live in Scotland, so Alex sent us all the information we needed, including detailed videos before we travelled down to collect the car. When we s... See more

Rated 5 out of 5 stars

Inexperienced as I was in choosing and purchasing a pre-owned car,wary of the pitfalls, my friendly sales advisor WIL ROBERTS came across as trustworthy and knowledgeable. He gave me the confidence th... See more

Rated 5 out of 5 stars

Bought a CX30 from Oldham Mazda through Josh Pickering - I did the transaction mainly via email and phone If it wasn’t for Josh I wouldn’t have bought the car remotely like this He was extremely... See more

Rated 1 out of 5 stars

Took 4 hours for a straightforward service. The car was supposed to have been cleaned. It wasn't. Never received the online details following the service despite having requested it again on their onl... See more

Rated 5 out of 5 stars

Very pleasant and professional Volvo dealership. Well organised and attentive customer service. I don't live near Hanley but the purchase process was well organised and I felt valued. When I coll... See more

Rated 5 out of 5 stars

would just like to thank Andrew Bradley at Hyundai Cheshire Oaks. He made the whole experience enjoyable and less terrifying for our eldest to buy an i10 and px her old car. A very personal service wi... See more

Rated 5 out of 5 stars

Jenny explained everything to us and listened to what we wanted from the car, including finding us the right car for the budget we had. She was friendly and approachable but didn't pester us with unne... See more

Rated 1 out of 5 stars

0/5 - Very poor after sales support. Buy another brand! Purchased car, which was straight forward from Holdcroft Cheshire Oaks. However my Hyundai Tuscan has 27 electronic faults found. It took me sev... See more

Rated 1 out of 5 stars

In Warrington store! Staff have cheated me deposit, as per our conversation, the refund will return to my account a few days after we decide not to buy the can. But up to now, almost 3 months, w... See more

Rated 5 out of 5 stars

5 stars! ⭐⭐⭐⭐⭐ I had a brilliant experience buying my car here. The salesperson was really friendly, patient and helpful throughout, sorting everything quickly and keeping me updated. The whole pro... See more

Rated 5 out of 5 stars

Holdcroft Hyundai Cheshire Oaks were really helpful and I'd recommend them because I was very impressed with the overall experience. Our salesperson was very experienced, polite, patient, clear, and... See more

Rated 5 out of 5 stars

Friendly people loverly show room carm relaxing atmosphere . Would recommend a visit to HOLDCROFT when looking for a new or used car. Very impressed with the personal touch given the very busy time of... See more

Rated 5 out of 5 stars

Brilliant experience & reassured me that the car i chose was a wise investment. The salesman was knowledgable & obliging to answer any questions i asked. He gained my confidence & felt at ease to a... See more

Rated 5 out of 5 stars

I booked my car in for its first service at Holdcroft Solihull . I dealt with Sue who looked after me in her useful friendly and professional manner. Sue rang me to tell me as soon as it was ready t... See more

Rated 5 out of 5 stars

---I had an excellent experience buying my car from Hyundai. Steve, the salesperson, was extremely helpful and polite throughout the whole process. His after-sales support was amazing too – ev... See more

Rated 5 out of 5 stars

We would like to say that the service we have received from MG Holdcroft as been outstanding. This is our second car from the branch and every time we have needed help we have had "FIRST CLASS SER... See more

Rated 5 out of 5 stars

I Have today just received my new Mazda CX30 Takumi. What a beautiful car. Matthew was incredible his knowledge of the cars is amazing. He is super friendly I was thrilled that he looked after me wh... See more

Rated 5 out of 5 stars

I had a very positive experience working with Will Greenhall at Stockport Hyundai. As someone who is time poor, I really valued how responsive and attentive he was throughout, with clear and timely... See more

Rated 5 out of 5 stars

Superb Service from start to finish. The communication from Lauren Bebbington has been top notch throughout. I was asking a lot of questions and all have been answered fully and without delay. Thank y... See more

Rated 5 out of 5 stars

Excellent salesman. Would recommend Tony Kufandirori to anybody wanting a honest, helpful and friendly person. He even followed up on the sale to make sure everything was running smoothly

Rated 5 out of 5 stars

I purchased an approved used CX-5 from Oldham Mazda via distance sale, and the process has been flawless from start to finish. Joshua Pickering has gone above and beyond from the moment I first inquir... See more

Rated 5 out of 5 stars

My experience at Holdcroft Hyundai Cheshire Oaks was memorable because Colin listened to what we wanted and needed from the car, then showed us ones he thought we would like. I didnt feel pressured in... See more

Rated 5 out of 5 stars

I recently had a Hyundai Kona on the Mobility scheme. I was a bit apprehensive at first about swapping my own car but Mark Williams was extremely helpful and gave me the confidence to make the change

Rated 5 out of 5 stars

I went to test drive the car and discuss a part-ex, the salesperson was very helpful. All that was discussed during that visit, was as agreed when i went to pick up the car. The team are friendly, he... See more

Rated 5 out of 5 stars

Wes on the service desk was superb. My first time at Macclesfield and he explained the service and kept me informed through the whole process. All I could expect was delivered. First class customer se... See more

Rated 5 out of 5 stars

I really can't thank Warrington holdcroft staff enough once again for there help kindness and empathy. Always there to reassure me when the little things go wrong and nothing is to much trouble. Wo... See more

Rated 5 out of 5 stars

I'd recommend Holdcroft Nissan Crewe to anyone because Absolutely delighted with the Nissan Qashqai Tekna that I purchased recently at Holdcroft Nissan Crewe. The car was presented in pristine condit... See more

Rated 5 out of 5 stars

No nonsense and honest sales lady and very knowledgeable about the car . Lainie Beard is the young lady that helped us, she is helpful and not pushy at all this is our third Mazda and probably won’t b... See more

Rated 5 out of 5 stars

Bought a Hyundai i10 back in August and received excellent service from Anika. Very friendly and knowledgeable and I was given a great deal on my old car. Highly recommend this place.

Rated 5 out of 5 stars

Andrew Bradley, the salesperson who looked after us, was very patient, explained everything very clearly and made the whole process of buying our first EV very smooth.

Rated 5 out of 5 stars

The sales person, Abdul was really helpful and knowledgeable about the vehicle. He took time to explain things clearly and was willing to answer any questions.

Rated 5 out of 5 stars

The staff listened and acted on my input. I am very satisfied with the vehicle it handles well , economy is better than expected, comfortable and quiet in the interior.

Rated 1 out of 5 stars

Purchased a 3 year old Nissan Leaf. Noticed a metallic banging noise, similar to a bell. Upon inspection, found a metal hook behind a rear wheel. Amazing that it was still in place as the vehicle had... See more

Rated 1 out of 5 stars

Car was in poor condition with numerous faults. It had a large gap in Service History & wasn't in a condition commensurate with the indicated mileage. Mike Shotbolt was extremely unpleasant to dea... See more

Rated 4 out of 5 stars

I am happy with the staff at Hyundai Stockport. Initially I signed up to a finance deal that was not right for me, when this became apparent everyone helped me understand the different types of financ... See more

Rated 4 out of 5 stars

They had the car I wanted. The sales staff were helpful and not pushy. The delivery was arranged quickly and efficiently. The inside of the car could have been cleaner, under seats etc. but generally... See more

Rated 2 out of 5 stars

Paid a reservation fee for a Volvo on the company’s website. Promptly received a voicemail to say someone else had also paid a reservation fee on another platform, which is clearly a system that doe... See more

Rated 5 out of 5 stars

For the last 12 years we have purchased cars from Dacia Hanley and the support from all the team is excellent. Would highly recommend them

Rated 1 out of 5 stars

Awful service from Holdcroft. I took my MG4 to them in Stoke due to the car not charging properly and disconnecting itself on multiple chargers. It won't charge more than a few percent before disconne... See more

Rated 1 out of 5 stars

Got an MG HS trophy in April from Holdcroft warrington. I have had to hand the keys back last month after repeated battery issues. It has had 4 new batteries since getting this car. Out of the 28 week... See more

Rated 2 out of 5 stars

Bought Honda ENY1 Ex Demo from Warrington the salesman Adam was very polite and facilitated the sale. The rear light bar had water ingress which i pointed out.The service department stated they would... See more


Company details

  1. Car Dealer

Written by the company

Leading automotive franchise dealer across the Midlands and North West with 23 locations. Find your next car from Holdcroft Group.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MOT booking

Recently had my car in for its first MOT at Renault Hanley, service was great and a very prompt phone call when finished.
Showroom atmosphere was very relaxed, whilst waiting, Saw how well the other members of staff interacted with customers and each other, Was nice to see.
Thanks again!

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Mazda Oldham - Untrustworthy

Very dissatisfied and disappointed with the level of customer service at Mazda Oldham. It doesn't deserve a 1 star but I had to rate them in order to post this review. The dealership had advertised and confirmed an offer which they then retracted upon our visit to them. In my opinion it was to get the customer through their door. Once through the door they were asking for a much higher price than advertised. They tried to explain away the reason for the higher asking price which we had doubts about.

When speaking to the platform which advertised their initial offer, it became evidently clear that the dealership had been untruthful and dishonest about the change in price and because of this, we decided to go with another Mazda dealership. We asked for the deposit to be refunded, however they became extremely rude, confrontational and disrespectful towards my wife and I and in my opinion, they pressured us by using bullying tactics to try and keep us with their dealership. They were reluctant to return my deposit and had zero interest in acknowledging or resolving any of my concerns, even with the General Manager was being dismissive and even accused me of 'messing them about'!

This is by far the worst experience I have ever had with any dealership; I am truly shocked and disgusted by their unethical behavior which I thought was unacceptable. You have been warned. I wouldn't wish my experience on anyone, which is why I have written this review.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Test drive & Px …

I went to test drive the car and discuss a part-ex, the salesperson was very helpful. All that was discussed during that visit, was as agreed when i went to pick up the car. The team are friendly, helpful and appear true to their word. I would recommend them to friends and family.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

From first contact with manager Pete he…

From first contact with manager Pete he could not have been more helpful and Zaine explained every aspect of purchase and I did not feel pressurised into purchase or additional add ons and they both trued to help me as much as they could when my finance company failed to support me and deal with any issues.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very understanding and knowledgeable…

Very understanding and knowledgeable sales persons - pleasant, courteous and professional. Whole process was effortless and streamlined. They seemed to be well versed in the sales process and well balanced with their sales attitude.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

JAECOO J7 PURCHASED AT HOLCROFT NORTHWICH

Hi, just a quick note regarding my recent purchase of a Jaecoo J7 from Holcroft Northwich. It was a great experience, Matt Whittaker was very helpful throughout and made the transaction very enjoyable. The car is great too.

January 29, 2026
Unprompted review
Rated 3 out of 5 stars

Booked car in for a recall at…

Booked car in for a recall at Warrinton,
Appointment time 10.30, and was told it would be a couple of hours,had a phone call the day before asking me to drop it off between 8.30-9.30, took it in at 9.15
and was told it would be ready between 15.00 and 1700, approx 5/6 hours,not happy but decided leave the car and go home ,even though it was a 40 min drive, as soon as I set foot in my front door my phone rang, " Your car is ready for collection" so went straight back out to collect it, it they had told me it was only going to take 30-40 minutes I could have waited. Totally waste of my day for something that would only have taken me a couple of hours at most.
Give your receptionist accurate information about how long jobs are going to take so it can be passed on to your customers!!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic to deal with

I travelled from another area to see the car that I had seen online. Tony was brilliant all the way along and I'm happy that I got a good deal on the car and on my part exchange. Would thoroughly recommend Holdcroft.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service from start to completion of purchase

Amazing customer service from start to finish....
Ryan from MG Cheshire Oaks really looked after us...made everything so easy and stress free from our purchase of an MG to sorting out old trade in...
Ryan kept us updated every step of the way from initial viewing, always answered or returned our phone calls with queries, as he was so knowledgeable and even sorted out our private plate for the new car...
Cannot not recommend MG Cheshire Oaks highly enough.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Leah was very professional and helpful…

Leah was very professional and helpful during the whole process. She gave me confidence in all the dealings and she had a very good sense of humour which always helps when you are not very confident with the tech .

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Josh!

I would like to thank Josh for his professional and friendly service. He made sure the car was ready for me to drive home the same day, should I decide to purchase it (which I did!). He secured me a great deal and included some extras as well. Josh also followed up with a courtesy call to ensure I am satisfied with the car and answered all my questions regarding the purchase. Thank you, Josh, and the entire team!

January 10, 2026
Unprompted review
Rated 3 out of 5 stars

Customer service

Today I took my MG3 into the Cheshire Oaks show room on recall. I arrived at 1.30 and was told that as it was a waiting appointment it could take three hours. Obviously I wasn’t very happy with this, I thought a waiting appointment meant that I waited while the work was done rather than leaving my car and coming back when the work was completed. It was a recall so I had no other option than to go to the dealer. I voiced my dissatisfaction with the amount of time I was going to have to wait and feel that because it was a recall by the manufacturer the customer service was not satisfactory.
However as I was waiting I spoke to Aaran, one of your sales staff who was lovely and if I decide to buy a new MG I will go to him. He told me if I needed anything to ring and ask for him and he will do whatever he can to help. He is an example of what good customer service is.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience …

I’ve recently purchased a kona hybrid from Holdcroft’s at Stoke I received excellent customer service from sales advisor Peter Cornes who was very knowledgeable,helpful and courteous he answered my numerous questions without being pushy I can only describe the service I have received as excellent I would have no hesitation in recommending Holdcroft’s and in particular Peter Cornes

December 31, 2025
Unprompted review
Rated 1 out of 5 stars

Hyundai Stockport- awful

Hyundai Stockport- never go there for a repair. What an absolute shambles! Long story short, I was booked in for a few repairs which I had fully outlined and they had already suggested solutions for. It isn't like they didn't know what was coming. They did a health check the same day, sent me the fixes for each issue, I authorised the work, and you'd think that was it. Work done, job done, off we go! But no, what ensued was a week of them not doing the work because "they were too busy" or "the technician was on a training course". I had complete radio silence so had to chase updates myself. Each time I rang, I was told I would get a call back, that never happened. Every day I was told "it will be ready for sign-off tomorrow". Every day, I was given a different excuse as to why that hadn't happened. I took my car here, accepting the extortionate premium prices, because I thought remaining within the Dealership umbrella would give me the best parts / service possible. How wrong was I!? To top it all off, on the drive home from the Dealership, the rattle they had "fixed" was very much still there. All in all, a very stressful and inconvenient experience. I won't be back, and I would certainly not recommend.

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

STOLE MY MONEY

Don’t know how they’ve got so many good reviews. Don’t think about leaving a ‘refundable’ deposit because they will simply steal it and refuse to answer. When you eventually get through, they will ‘ring you tomorrow or put it through to the right department’ . GIVE ME MY MONEY BACK YOU ABSOLUTE LAZY THIEVES!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Superb Nissan Dealership

I'd recommend Holdcroft Nissan Crewe to anyone because Absolutely delighted with the Nissan Qashqai Tekna that I purchased recently at Holdcroft Nissan Crewe. The car was presented in pristine condition at a very reasonable price with many little '' extra's' included in the deal. From my very first contact with the garage and our dealings with Josh Steventon ( salesman) we received excellent customer service throughout the whole purchasing process. I cannot speak highly enough of Holdcroft's, nothing was too much trouble and they made the entire purchasing experience easy and a pleasure
THANK YOU

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

No nonsense and honest sales lady and…

No nonsense and honest sales lady and very knowledgeable about the car . Lainie Beard is the young lady that helped us, she is helpful and not pushy at all this is our third Mazda and probably won’t be the last. thank you Mike the tired old geezer . 🤣 and Karen of course.

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Untrustworthy

Four years ago I bought a 2017 Hyundai Tucson from Holdcroft. It had to be scrapped a couple of weeks ago (with not quite 90k on the clock) because the gearbox disintegrated. On top of that, it was burning two gallons of oil a year so the engine wouldn't have been far behind the gearbox, and the paint was peeling off - looking like a bad respray after a crash.
Wouldn't go near Holdcroft again.

January 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look