Holdcroft Motor Group Reviews 1,834

5 stars! ⭐⭐⭐⭐⭐
I had a brilliant experience buying my car here. The salesperson was really friendly, patient and helpful throughout, sorting everything quickly and keeping me updated. The whole process was smooth and stress-free, and even after I collected the car, their follow-up service was excellent. Highly recommend this dealership!

Brett was fab sorting out my new car. Polite, efficient and I am very pleased

Wes on the service desk was superb. My first time at Macclesfield and he explained the service and kept me informed through the whole process. All I could expect was delivered. First class customer service

In Warrington store!

Staff have cheated me deposit, as per our conversation, the refund will return to my account a few days after we decide not to buy the can. But up to now, almost 3 months, we still haven’t got it.

No one follow my return request

Brilliant experience & reassured me that the car i chose was a wise investment. The salesman was knowledgable & obliging to answer any questions i asked. He gained my
confidence & felt at ease to ask him without any nervousness

Went in to mazda show today to look and possibly to buy
Was in for more the 15 minutes looking at showroom car
Not one person asked if they could help
So I left
Nor very good service 😕

Bought a Hyundai i10 back in August and received excellent service from Anika. Very friendly and knowledgeable and I was given a great deal on my old car. Highly recommend this place.

I was happy with the service at Holdcroft Mazda Hanley because Natalie was simply brilliant from start to finish. I didn't really know what I was looking for and she took the time to outline different options to me and everything was explained really well. I never once felt any pressure or "pushing" and the whole process was just so simple and smooth. Nothing has been too much trouble and any questions I had were always answered straight away. My car is beautiful and was definitely the right choice. I couldn't be happier with it.

It has taken me from the 7th until 23rd to get someone to take ownership of the appalling service endured on the 7th. Start with a lack of parking, service reception staff that can't make eye contact and offer no information at all about the work to be carried out, continue with no update on progress or indeed car being ready. Upon collection the car interior reaks of petrol, no effort made to vent this or even let this customer know before I open the door. Same service receptionist then treats me like an idiot stating "It's fine that will soon go". Formal complaint raised with Hyundai UK who then took 9 days to take no action and forward the complaint to the dealer, that I was trying to let them know about. Today, still no contact from anyone, I rang Holdcroft Macclesfield and asked for General Manager (on holiday), arranged a call back from Andrew Salt, this occurred after he had aquainted himself with all the correspondence that had been 'sat on'. So, the 2nd star is because I've finally been acknowledged, been assured Andrew is looking into everything that I have brought to his attention with a view to bring the dealership up to the standard it has clearly fallen below. I'll have to watch the reviews for signs of improvement as I won't be returning in the short term.

Everyone in the showroom were very polite and nothing was to much trouble.

Awful service from Holdcroft. I took my MG4 to them in Stoke due to the car not charging properly and disconnecting itself on multiple chargers. It won't charge more than a few percent before disconnecting. They took all day to try and do some software updates, that failed. Then told me they'd raise a ticket with MG to resolve and call me back. Never had a call back. Just phoned in to find that they have no record of anything. I wasted an entire day next month and we've really been struggling with the car waiting for them to come back to us. Absolutely not acceptable behaviour. It's now degraded to a point where the safety features of the car aren't working. It won't fully stop and stay stopped using just the brakes and is unsafe to drive.

Gave us ample time for a test drive and look around the car without interference. Happy to show you all the features of the car. Really genuine people. Felt really happy that I bought a car from them.

would just like to thank Andrew Bradley at Hyundai Cheshire Oaks. He made the whole experience enjoyable and less terrifying for our eldest to buy an i10 and px her old car. A very personal service with nothing too much trouble. Highly recommended.

I dealt with Tony from used car sales and later Joe the manager at 'Holdcoft Handpicked' in Wolverhampton. I really don't like the process of buying a used car one bit. I must say that Tony and Joe managed to changed my perception. It was refreshing to come across such genuinely nice chaps who were completely honest and up-front. I would recommend these people without hesitation.

I had a brilliant experience purchasing my Kia Picanto from James.
He was well-prepared, professional, and made the whole process quick and hassle-free.
The delivery was fast and right on time, and the car arrived spotless, perfectly presented, and in excellent condition.
Really appreciate the effort and attention to detail — highly recommended!

Amazing staff and company

Superb Service from start to finish. The communication from Lauren Bebbington has been top notch throughout. I was asking a lot of questions and all have been answered fully and without delay. Thank you for help throughout the process. Highly recommended. Thanks Craig

GOOD SERVICE FROM THE SALES STAFF.
FOUND US THE VEHICLE WE WANTED AFTER SEVERAL MONTHS OF SEARCHING

I would heavily recommend choosing this comany for a new or used car as they deal with you in a professional manner without putting you under any sales pressute.

Great experience with verity , no woffle , just quick and efficient and mega helpful