Holdcroft Heating & Gas Fitting Limited Reviews 367

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the brilliant and excellent service they receive, often highlighting the promptness and efficiency of the work performed. People frequently commend the staff for being polite, friendly, professional, and efficient, making interactions pleasant and productive. Reviewers appreciate the clear explanations provided by the team and their tidy work, which instills confidence in their expertise. Conversely, a small portion of people felt dissatisfied with the service, citing issues with arrangements and poor communication that wasted their time.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My heating stopped working so I rang Holdcroft Heating & Gas Fitting Limited at 1.00pm. The engineer arrived at 2.30pm and by 3.30pm he was gone having explained the problem and the heating was workin... See more

Rated 5 out of 5 stars

I have used this company for heating problems and servicing for many many years and in all that time I have never had a bad experience. Local company, friendly helpful staff and thorough engineers.... See more

Rated 5 out of 5 stars

As always, excellent service from everyone at Holdcroft's. Every member of staff is polite, friendly, professional and efficient. I can think of several other companies I deal with who could learn a... See more

Rated 5 out of 5 stars

I had an air source heat pump fitted a week ago today, the team that came were ever so polite and respectful. The supervisor Phil and his team were amazing, they explained everything they had to do an... See more


Company details

  1. Heating Contractor
  2. Gas Installation Service
  3. Boiler and Heating Service

Written by the company

We believe the most important thing is family. We have dedicated over 30 years to keeping the families of Staffordshire and Cheshire warm. Because an efficient central heating system means families can have more money to spend on the things that really matter. We install market leading brands at fair prices and provide an honest and reliable service. "let our family take care of yours"


Contact info

4.8

Excellent

TrustScore 5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have recently had our boiler repaired …

We have recently had our boiler repaired by Martin from Holdcroft Heating. They are a very professional company you feel you can trust. The girls in the office kept us updated about the parts and when the work would be completed.
Martin was punctual, reliable and a very tidy worker. He is a credit to the company.
We would not hesitate to recommend Holdcroft Heating

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, spoke to the director Matt Holdcroft who understood my current and future needs and provided me with options to choose from. On the day Ashley was very informative and workman ship was to a very high standard, would highly recommend.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had Holdcrofts to fit me a whole new boiler system. Excellent service from start to finish. Really impressed with the service that I have received, special thanks to John, Lee and Lewis from Holdcrofts and Dave the electrician for an amazing job. I would highly recommend!

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent as usual.

We've been dealing with Holdcroft's for a number of years now.
Have always found them to be polite, friendly,100% professional & ultra reliable.

They always arrive on time, do a superb job, charges are reasonable, without any 'hidden extras' & there's never any mess to clean up.

Would highly recommend without hesitation.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

The team at Holdcroft were brilliant

The team at Holdcroft were brilliant. We needed a new boiler quickly as ours had died and they sent a quote and fitted the new one very quickly. Everyone was friendly, helpful and explained everything. The guys that fitted the boiler were lovely and fitted it with minimal disruption and cleaned up afterwards. Thank you all.

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler installation…

Really pleased with my boiler installation.Leigh and Louis are great guys,really hard working.Very helpful explaining everything.Went very smoothly with little disruption as it was a full conversion from tank fed system to combi boiler.Would reccomend to anyone.Thanks guys

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Ashley and team

Ashley, Alfie and the electrician did an excellent job for us. We had a leaking boilermate cylinder removed and replaced with a new Thermflow. In addition we have a new Worcester Bosch boiler and Honeywell remote control installed. Good work ethic, quality installations and clear explanations. Thank you.

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Holdcroft heating & gas fitting ltd

Martin came to do our gas safety check today, as foster carers we need this every year. We were sent a reminder that it was due, and were booked in within a week of contacting them. He was very friendly polite and professional. And didn't make any mess which is great. You can pay by cash or card on the day. A very easy & affordable transaction. Highly Recommend.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

All is well

Excellent routine visit by Martin to service a Worcester Bosch gas boiler. Very pleasant. Everything went very smoothly. THANK YOU.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Ashley from Holdcroft Heating & gas Fitting Ltd

Ashley and Alfie attended our home to fit a filter to our Valliant boiler, also replaced a 10mm Lockshield Radiator Valve, and checked and balanced the whole system.
They explained everything clearly during the process, they were very well manered and professional throughout, a credit to the company, very well done.
We have requested Holdcroft's to service our Gas & Heating every year.
We would have no problem in recommending Holdcroft Gas & Heating to family and friends.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks for servicing my boiler

Thanks for servicing my boiler
Lovely guy very friendly and polite took time to speak to and interact with my grandson and dogs
Done work quickly and with no fuss at all
Highly recommended company
Thank you

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Really good customer service

Really good customer service. My 92 year old mother’s boiler broke down the evening before I contacted Holdcroft heating, I explained the situation to the customer service representative and she arranged for an engineer to attend in the afternoon. Phil who attended diagnosed the problem and promptly sorted it out. Very pleasant and well mannered person. £65 call out charge which is very reasonable when you compare to British Gas who would have charged £125 for the first hour. Will sort a service plan with them for my mother now as I have used them for a few years.

February 16, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look