Holiday Autos Reviews 

Avoid at all costs. I arrived 59 mins late to collect car to be told my booking had been cancelled as I was late and that I will not be getting a refund as per their terms & conditions.

I was left with my family stranded at the airport and forced to pay standard tariff rates to an alternative hire company!

Update. Apparently it’s my fault for not letting them know I would arrive 59 mins late. I should have let them know! Quite how whilst flying I have no idea.
This 59 mins also apparently justifies them refusing to refund any of my £300 rental cost.
What absolute crooks! As I said. Avoid at all costs!!!!!!!!!

I booked a car hire in Kefalonia Greece confirmed pick up and drop off details and paid. When the email confirmation came through it was to be picked up from Zakinthos a different island ? I tried to amend it but eventually had to cancel it . I tried again same happened I spoke to them and no apology just car wasn’t available so altered it to nearest available ??? A different island. So they have take 2 payments and I’ve no car Disgusting and have to wait a week or more to get my money back .

Best price, straight forward easy booking process.

very poor car supplier greenmotion corfu these suppliers should be checked out by holidayautos our supplier was only interested in finding fault on return got charged for damage already on the sheet no arguments just pay ot they keep you there and miss your flight not happy at all with them or holiday autos

Update: - don't you think I have not tried! Also, when I had an online chat with your support team, they just passed the buck (not our problem), as you are acting as an Agent for the company it very much is your problem,

Car was ok, now being scammed out of £83 no explanation as to why.

Very poor customer service and almost impossible to get any help when there is a problem.

I hired a vehicle through Holiday Autos and returned it in the same condition as it was collected. Despite this, there have been attempts to take additional card payments of approximately €800, with no clear explanation or proper way to resolve the issue.

I have tried to make contact, but the website is terrible and there appears to be no straightforward email address or useful way to speak to someone about the matter. The only option seems to be a “chat with us” bot, which offers no practical help whatsoever.

I still have no clear idea how this issue is supposed to be resolved, or who I am meant to speak to. For a company handling car hire bookings and payment disputes, the lack of accessible customer support is unacceptable.

Terrible customer service and a very frustrating experience.

Reliable, affordable and user friendly. I had no issues searching for a vehicle that I needed and comparing it across numerous companies for the best options.

I would never use Holiday Autos again.
I paid £300 plus in full with premium insurance before we went to Spain and when we arrived at Thrifty we were told to pay over another £400 plus to hire the car.
What a great start to our holiday being ripped off.
Will never use any of them ever again!!!

I booked car hire with Holiday Autos, all was well but having returned the car early, I was disappointed that there was no refund even though Enterprise the hire company confirmed the charge was reduced.
Probably better to book direct with Enterprise.

A very easy web site to use I book with holiday autos twice a year no trouble the office in country have always got the details and await your arrival occasionally a free up grade is made, choice of car always met or better

Booked as was getting a good deal, within seconds of the various confirmation emails coming through, I then got a number of cancellation emails as they placed my booking with a different provider at a slightly more expensive rate. Only to find that the second booking had also been cancelled. Customer service offered to rebook of course at even further increased rate.

Website was easy to navigate through. Good selection of cars offered once preferences were chosen. Have used them several times in the past, no issues with any of the pickup and drop off locations.

Took the booking. When the email came through, the booking was incorrect . I was unable to change it online and conversations with their customer service department were unable to resolve it although at one point I was offered a different booking at almost double the price. A really incompetent terrible service.

Good service of booking.
I just hope the collection desk don’t try and hard sell me a load of extras I don’t want as they usually do.

I cannot fault the price or the service. But my big complaint is that it gives you the options of where you would like to select as your pick up destination. I selected Durres and continued with the booking. At no point during the booking process did it tell me that my pick up destination had defaulted to Tirana, which is actually 29kms away from where we will be staying. Highly inconvenient.

We rented a car with company named Express. They should be waiting for us on the airport or call us, there was nobody waiting for us or calling us. When I called them they were acting like I would be a problem not them. They told me that there was slight delay and car will be with me in 30 min. After 40 minutes I called them again this time I got connected to the driver which in rude manner told me that he will arrive in about 20-30 minutes and he disconnected. After another 30 minutes when I started to look for another car rental company on the airport as we got really upset driver called me to say he arrived. I made an complain to the company about the whole situation unfortunately Express didnt find any fault on their side or drivee it was all my fault. Horrible start of our holiday to Poland. If you dont want to ruin your time on holidays avoid Express car rental.

The site was easy to use, with great car hire prices and really reasonable extra insurance.