Banner for Holidaysplease

Holidaysplease Reviews 

6,173
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and attentive staff for providing personalised, stress-free travel planning and handling every single booking detail with exceptional care and professionalism. Travelers deeply appreciate the prompt responses, continuous support, and extensive destination knowledge, which makes the entire booking process feel completely smooth, reassuring, and wonderfully straightforward. However, some people mentioned negative experiences during their trips, pointing out unexpected sales pressure at timeshare resorts or encountering unhelpful and rude communication from specific agents. Consumers experienced issues involving unwanted timeshare sales pitches, missing wildlife expectations, or inappropriate political questions asked before booking.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing travel agents as professional,... See more

Holidays

Reviewers highlight positive aspects of holidays, noting that the planning process is remarkably easy and... See more

Service

People report positive experiences with service, noting that agents provide a personal, efficient, and... See more

Booking process

Users describe positive interactions with booking process, highlighting how travel agents handled everything... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful advisors who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a positive experience from start to finish. From our initial enquiry right through to booking, everything was handled smoothly and professionally. Sarah was friendly, patient and really... See more

Company replied

Rated 5 out of 5 stars

We have been booking through Holidays please for the last six years. Debbie is the rep that we liase with, Debbie is warm, friendly, chatty and very helpful. She knows exactly what we look for in our... See more

Company replied

Rated 5 out of 5 stars

Just booked our family holiday to The Maldives for next year. Stacey has the patience of a saint! I made so many changes before actually booking, due to my husband changing his mind on accommodation,... See more

Company replied

Rated 5 out of 5 stars

We had to rearrange our holiday because of illness but Christine of holidaysplease made the change smooth and efficient. We had a great week in Marrakesh. Tui Blu Medina Gardens was in the heart of th... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Travel Agency
  4. Holiday Accommodation Service
  5. Tour Operator

Written by the company

Founded in 2002, our aim is to combine the expertise of the high street with the convenience of the internet, driven by the personal service of an experienced team of homeworking independent travel agents. Our commitment to fantastic customer service is reflected in our wonderful TrustPilot reviews, and the awards bestowed upon us by the travel industry. In recent times, Holidaysplease has been awarded Travel Weekly's Online Agency of the Year 2022/23, Travel Trade Gazette's Top Online Agency 2021/22 and Luxury Homeworking Business of the Year 2020/21.

The Holidaysplease difference

Written by the company

Your holiday, built around you...
Say goodbye to trawling the internet for your perfect holiday. At Holidaysplease, we believe your holiday is as unique as you are and should be treated as such. Our team of experienced travel agents get to know you personally, and utilise our connections with 100's of travel suppliers to bring you your dream escape.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(6,173)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stacey Dennett is amazing

Love love loved our holiday to Egypt!! Spoke to Stacey early January and she got us a cracking 10 day holiday to Egypt for the February school holidays! The sunrise alora spa resort was amazing. I think this is the best holiday we have been on!! This is the second holiday I have booked with Stacey and she makes it so easy, happy to make any tweaks required to ensure the holiday is faultless 👌🏻
Stacey you better get looking for our next one…October 🤩

February 3, 2026
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your amazing review! 🌟 We’re absolutely delighted to hear how much you loved your holiday to Egypt and that Stacey was able to secure such a fantastic 10-day break for the February half term. It’s wonderful to know she made the whole process so easy and tailored everything perfectly to make your trip faultless. We’ll be sure to pass your lovely feedback on to Stacey – she’ll be thrilled! Stacey will be looking forward to helping you plan your next trip too! 🤩✈️

Rated 5 out of 5 stars

Best holiday company.

We have been booking through Holidays please for the last six years. Debbie is the rep that we liase with, Debbie is warm, friendly, chatty and very helpful. She knows exactly what we look for in our holidays and always gets us the best locations and best hotels. Debbie knows which landmarks and activities that interest us and always ensures we are located within easy reach of accessing them. We don't go on holiday without the help from Debbie. We have booked for Croatia and Rekyavik for 2026, both ideal locations within easy commute to sightseeing interests.

January 16, 2026
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your wonderful review! 🌟 We’re absolutely delighted to hear that you’ve been booking with Holidays Please for the past six years and that Debbie continues to provide such warm, friendly and knowledgeable service. It’s fantastic to know she understands exactly what you look for in a holiday and consistently finds the best locations and hotels to suit your interests. We’ll be sure to pass your kind feedback on to Debbie – she’ll be thrilled! Wishing you an amazing time in Croatia and Reykjavik in 2026. ✈️✨

Rated 5 out of 5 stars

Stacey Read

Stacey Read, our extraordinary travel agent. She knows our wishes for a holiday and is always available if any niggles appear during our time away.

February 7, 2026
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your lovely review! 🌟 We’re delighted to hear that Stacey continues to provide such extraordinary service and understands exactly what you’re looking for in a holiday. Knowing she’s always there to help if any niggles arise while you’re away really is what great service is all about. We’ll be sure to pass your kind words on to Stacey – she’ll be thrilled!

Rated 5 out of 5 stars

Last minute decision

I made a decision to head for sunnier climes and my holiday was booked, paperwork completed and sorted in a matter of hours. Excellent service from Fiona.

February 5, 2026
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your lovely review! 🌟 We’re delighted to hear that Fiona was able to turn your last-minute decision into a smooth and stress-free booking, with everything sorted so quickly. That’s exactly the level of service we aim to provide. We’ll be sure to pass your kind feedback on to Fiona – she’ll be thrilled!

Rated 5 out of 5 stars
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your review! 🌟 We’re delighted to hear that you think Joanne is brilliant. We’ll be sure to pass your kind words on to her – she’ll be thrilled!

Rated 5 out of 5 stars

Debbie Mynard,Agent for Holidays Please

Agent for Holidays Please, Debbie Mynard, given details for our holiday requirements.She found the perfect hotel In Malta to fit our requests.Flights, transfers all inclusive hotel sorted.Excellent, if the holiday matches the effort in providing this holiday we will be well pleased

January 28, 2026
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your wonderful review! 🌟 We’re delighted to hear that Debbie was able to find the perfect hotel in Malta to match your requirements and take care of all the details, including flights and transfers. It’s great to know you felt well looked after throughout the process. We’ll be sure to pass your kind words on to Debbie – she’ll be thrilled! We hope your holiday lives up to expectations and is just as fantastic as the planning experience. ✈️☀️

Rated 5 out of 5 stars

Joanne really listens to what we want…

Joanne really listens to what we want from a holiday and goes the extra mile to ensure a very detailed itinerary. She is also flexible to other ideas and if something doesn't go to plan, she fixes it superbly.

January 27, 2026
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your lovely review! 🌟 We’re delighted to hear that Joanne really listened to what you wanted and went the extra mile to create such a detailed itinerary for your holiday. It’s great to know she’s also flexible with ideas and quick to resolve anything if plans change. We’ll be sure to pass your kind feedback on to Joanne – she’ll be thrilled!

Rated 5 out of 5 stars

We were very happy with last year’s…

We were very happy with last year’s holiday booked through Holidays Please that as soon as Xmas was over I contacted Debbie again and we were delighted with her detailed response and booked to go to Zanzibar in September

January 24, 2026
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your lovely review! 🌟 We’re delighted to hear that you were so happy with last year’s holiday that you came back to Debbie again. It’s wonderful to know her helpful advice helped you book your Zanzibar trip for September. We’ll be sure to pass your kind feedback on to Debbie – she’ll be thrilled! Wishing you an amazing holiday.

Rated 5 out of 5 stars

Stacey Dennett 🌟

Booked with Stacey and from the first phone call through to confirming a booking, the whole process was amazing, she listened, was happy to tweak anything and got it exactly as we wanted, it’s like she knew me better than I know myself

January 22, 2026
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your wonderful review! 🌟 We’re delighted to hear that Stacey made the whole process so smooth and enjoyable, really listening to what you wanted and tailoring everything perfectly. It’s fantastic to know she got it exactly right for you – that’s exactly the level of service we aim to provide. We’ll be sure to pass your lovely feedback on to Stacey; she’ll be thrilled!

Rated 5 out of 5 stars

Would highly recommend Sarah!

We had such a positive experience from start to finish. From our initial enquiry right through to booking, everything was handled smoothly and professionally. Sarah was friendly, patient and really took the time to understand what we were looking for. Nothing felt like too much trouble, and we felt completely supported throughout the whole process. It made booking our holiday feel easy and stress-free.

Thank you for such great service, we’re really looking forward to our trip!

January 21, 2026
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you had such a positive and stress-free experience from your initial enquiry right through to booking. It’s great to know that Sarah took the time to understand exactly what you were looking for and made the whole process feel easy and supported. We’ll be sure to pass your kind words on to Sarah – she’ll be thrilled! We hope you have an amazing trip. ✈️✨

Rated 5 out of 5 stars

Great service as always

I have booked holidays with this company several times and they have always been very knowledgeable and helpful ,whether I'm booking a cheap break or a longer more expensive trip the service is fabulous, wouldn't use any other holiday company

January 16, 2026
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you continue to receive such knowledgeable and helpful service every time you book with us. Whether it’s a short break or a longer, special trip, it means so much to know you feel well looked after and wouldn’t choose anyone else. We’ll be sure to pass your kind feedback on to Amy – she’ll be thrilled!

Rated 5 out of 5 stars

Total faith in our travel consultant

Total faith in our travel consultant

January 14, 2026
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your lovely review! 🌟 We’re delighted to hear that you have total faith in your travel consultant – that really means a lot to us. Providing a service you can truly trust is exactly what we aim for. We’ll be sure to pass your kind words on to Stacey – she’ll be thrilled!

Rated 5 out of 5 stars

Great individualised customer service &…

Great individualised customer service & built the booking around my exact business needs!

January 12, 2026
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you received such individualised customer service and that your booking was tailored perfectly around your business needs. It’s great to know you felt well looked after, and we really appreciate you taking the time to share your feedback. We’ll be sure to pass your kind words on to Stacey – she’ll be thrilled!

Rated 5 out of 5 stars

Fantastic service

Knowledgeable and extremely helpful and attentive holiday expert. Listened and understood my needs / preferences. Nothing was too much trouble. Looked at lots of options and worked hard to facilitate my needs.

January 8, 2026
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your fantastic review! 🌟 We’re delighted to hear that you received such knowledgeable, attentive, and helpful service, and that your preferences were really listened to throughout the process. Going the extra mile and exploring all the right options is exactly what we aim to do, and it’s wonderful to know you felt so well supported. We’ll be sure to pass your lovely feedback on to Helen – she’ll be thrilled!

Rated 5 out of 5 stars

Helpful friendly staff

I can definitely recommend contacting Holidays please if you want your holiday organising. Wendy was fantastic. Friendly and enthusiastic and found a hotel I didn't think we had any chance of getting into.
Sadly we had another reason we couldn't take the holiday but it was going to be amazing.

January 5, 2026
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your kind review! 🌟 We’re delighted to hear that Wendy provided such friendly and enthusiastic service and was able to find a hotel you didn’t think would be possible. Although it’s a shame you weren’t able to take the holiday this time, we’re so pleased you felt well looked after and that the plans were coming together so nicely. We’ll be sure to pass your lovely feedback on to Wendy – she’ll be thrilled. We hope to help you plan an amazing trip in the future!

Rated 5 out of 5 stars

Lapland with Laura

We booked our holiday to lapland through Laura she was reccommended to us by our cousin Emma, to say she has amazing knowledge of destinations is an understatement, i wanted the most magical christmas for my little boy and she delivered my expectations and MORE! When i got home i couldnt even find the words to message her and say how incredible our trip was, she was always there to answer our questions aswell and without her i dont think we would have booked to go or if we had it wouldnt have been the right place for all of that magic Thankyou from the bottom of our hearts for the most amazing and breathtaking expirience of our lives cant wait to book our next adventure with laura

December 8, 2025
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that Laura was able to create such a magical Christmas holiday for your little boy and deliver beyond your expectations. It’s fantastic to know she was always there to answer your questions and help make the trip truly unforgettable. We’ll be sure to pass your lovely feedback on to Laura – she’ll be overjoyed! She will be looking forward to helping you plan your next adventure too!

Rated 4 out of 5 stars

If it were possible

If it were possible, I'd give Sarah Lake a 10-star rating. She's become our dedicated travel expert for Mauritius! ❤️After seven visits to this beautiful island and five years of relying on Sarah, we wouldn't dream of consulting anyone else.I wholeheartedly endorse Sarah Lake for planning your trip to Mauritius. Her service is quick, efficient, and tailored to your needs. An added bonus—Sarah resides in Mauritius herself.We appreciate you, Sarah, once more! ❤️

December 30, 2025
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your amazing review! 🌟 We’re absolutely delighted to hear that Sarah has continued to provide such dedicated, efficient, and personalised service for your Mauritius holidays over the years. It’s wonderful to know you trust her completely and wouldn’t book with anyone else. Your kind recommendation means so much, and we’ll be sure to pass your lovely feedback on to Sarah – she’ll be thrilled! ❤️

Rated 5 out of 5 stars

We have used holidaysplease for years…

We have used holidaysplease for many years. They are very well organised and professional.

December 1, 2025
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your kind review! 🌟 We’re delighted to hear that you’ve had such a positive experience with HolidaysPlease over the years and that our team’s organisation and professionalism has made your trips smooth and enjoyable. We’ll be sure to pass your lovely feedback on to Jane – she’ll be thrilled!

Rated 5 out of 5 stars

Fantastic help

Fantastic help, recommendations, guidance etc from the initial enquiry stage through to actually booking.

December 15, 2025
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your lovely review! 🌟 We’re delighted to hear that you received fantastic help, recommendations and guidance from your initial enquiry right through to booking. We really appreciate you taking the time to share your feedback and are so pleased you felt well looked after. We’ll be sure to pass your kind words on to Sarah – she’ll be delighted!

Rated 5 out of 5 stars

Highly recommended

Recently booked a holiday to the Maldives through Holidaysplease. Had been searching for a while and when we finally found a resort which we liked, it seemed as though every travel agent put their prices up substantially. I spoke to a few more agents but then I spoke to Debbie at Holidaysplease and if by magic she found us the perfect deal. She also spoke to us on the phone and gave her personal experiences of the resort and talked us through the whole process. Would highly recommend.

November 27, 2025
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your wonderful review! 🌟 We’re delighted to hear that Debbie was able to find you the perfect deal for your Maldives holiday and share her personal experience to help you feel confident in your choice. It’s great to know that her knowledge and guidance made the whole process smooth and reassuring. We truly appreciate your recommendation and will be sure to pass your kind feedback on to Debbie – she’ll be thrilled!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look