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Holidaysplease Reviews 

6,173
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and attentive staff for providing personalised, stress-free travel planning and handling every single booking detail with exceptional care and professionalism. Travelers deeply appreciate the prompt responses, continuous support, and extensive destination knowledge, which makes the entire booking process feel completely smooth, reassuring, and wonderfully straightforward. However, some people mentioned negative experiences during their trips, pointing out unexpected sales pressure at timeshare resorts or encountering unhelpful and rude communication from specific agents. Consumers experienced issues involving unwanted timeshare sales pitches, missing wildlife expectations, or inappropriate political questions asked before booking.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing travel agents as professional,... See more

Holidays

Reviewers highlight positive aspects of holidays, noting that the planning process is remarkably easy and... See more

Service

People report positive experiences with service, noting that agents provide a personal, efficient, and... See more

Booking process

Users describe positive interactions with booking process, highlighting how travel agents handled everything... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful advisors who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a positive experience from start to finish. From our initial enquiry right through to booking, everything was handled smoothly and professionally. Sarah was friendly, patient and really... See more

Company replied

Rated 5 out of 5 stars

We have been booking through Holidays please for the last six years. Debbie is the rep that we liase with, Debbie is warm, friendly, chatty and very helpful. She knows exactly what we look for in our... See more

Company replied

Rated 5 out of 5 stars

Just booked our family holiday to The Maldives for next year. Stacey has the patience of a saint! I made so many changes before actually booking, due to my husband changing his mind on accommodation,... See more

Company replied

Rated 5 out of 5 stars

We had to rearrange our holiday because of illness but Christine of holidaysplease made the change smooth and efficient. We had a great week in Marrakesh. Tui Blu Medina Gardens was in the heart of th... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Travel Agency
  4. Holiday Accommodation Service
  5. Tour Operator

Written by the company

Founded in 2002, our aim is to combine the expertise of the high street with the convenience of the internet, driven by the personal service of an experienced team of homeworking independent travel agents. Our commitment to fantastic customer service is reflected in our wonderful TrustPilot reviews, and the awards bestowed upon us by the travel industry. In recent times, Holidaysplease has been awarded Travel Weekly's Online Agency of the Year 2022/23, Travel Trade Gazette's Top Online Agency 2021/22 and Luxury Homeworking Business of the Year 2020/21.

The Holidaysplease difference

Written by the company

Your holiday, built around you...
Say goodbye to trawling the internet for your perfect holiday. At Holidaysplease, we believe your holiday is as unique as you are and should be treated as such. Our team of experienced travel agents get to know you personally, and utilise our connections with 100's of travel suppliers to bring you your dream escape.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(6,173)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrendous experience

Waited all year for this holiday it was
Booked for my 40th by my partner and all though we experienced so much we could never do in other countries we would never visit this country again..

The hotel staff come across as wonderful helpful people but they were nothing more than perverts
Our housekeeper was showing pictures of his family yet in his camera roll there were zoomed in images of women's private parts whilst on the lazy river...

It gets worse... another guest although they were drunk ( but it is all inclusive,adults only)
dived off the stage (which is right next to the shallow end of the pool )
it was dark it should of been cordoned off,
he thought it was the deep end and unfortunately it was the shallow end, he was floating on top of the water ..the guy is now paralysed!! My partner had to get him out as nobody was doing anything,We weren't given any support or help after what we witnessed, There was blood everywhere, the pool wasn't cleaned out and things went on as normal,
The next day a guest even stood on the guys teeth at the bottom of the pool,

Next night ....I've never been in a situation due to alcohol I can't remember anything but day 3 this was the case.... I had blood coming out of my nose and when back in my room I was projectile vomiting blood everywhere....
Some hotel worker came to our room at 1.30am to say the door was open, but how the hell could it of been opened when we locked it??

Went on a desert excursion and literally thought I wasn't going to return, the photographer followed my quad throughout and wouldn't let me hold my partners hand ,made an extremely rude remark and was constantly making me feel awkward throughout so I told him to xxxx off, he then put his fists up and made me fear for my life as another couple on the excursion said someone from there hotel had gone missing due to humiliating an Egyptian hotel worker

We weren't warned by staff or the holiday reps about the taxis outside
And so we got in one ( which they hot wired 😧) took us to a town we insisted we didn't want to go to , stuck us with a tour guide we insisted we didn't want and payed the price...

Please think twice before coming here

October 16, 2024
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Hi there, sorry to hear you had such a difficult time however I don't think this relates to a Holidaysplease booking. I have requested further information so if you can please provide this and I can look into this further for you. Many thanks - Jayne

Rated 5 out of 5 stars

River cruise in Bordeaux

First experience of a river cruise and won't be the last!
We were looking for a relaxing, chilled out week and put our trust in Jenny (as always) and she delivered again.
Everything was well organised for us and the standard of accommodation and service excellent.
Even the sun shone, highly recommend this trip!

October 11, 2024
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

River cruise is so popular right now and we can see why with reviews like this! Jenny's knowledge is second to none and we're so happy to hear she was able to assist you again.

Rated 5 out of 5 stars

Great personal service

Helen really listened to what we wanted and was incredibly patient while we went backwards and forwards changing our itinerary until we got to the perfect combination of stops and activities.

October 28, 2024
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Reply from Holidaysplease

Thanks for sharing this with us Nicky. We're so glad to hear Helen was able to sort the perfect itinerary for you!

Rated 5 out of 5 stars

Dubai trip

Dubai was absolutely great fantastic place to visit. I have no words to describe how gorgeous Morden and beautiful that city is.
It’s soo safe, liberal you can wear whatever you like. Taxi Uber always 1. Min away. All facilities are there you name it they have it.
Best of the best city.
Truly enjoyed with my kids
We went dolphin experience in Atlantis. Wild wadi water park, miracle garden full of flowers, dessert safari camel ride quad biking sunset view, skiing, nice restaurants for food. Loved it alll

October 27, 2024
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Wow, what an incredible experience! We're so glad you had a wonderful time in Dubai and look forward to helping you with future plans in the near future

Rated 5 out of 5 stars

Excellent service

Excellent service from beginning to end, as always

October 23, 2024
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Reply from Holidaysplease

This is fantastic to hear, thank you Gary

Rated 5 out of 5 stars

Great company

Had a great experience booking with Helen Leader. She was so patient with changes we wanted to consider and worked late to make sure we got it booked before a special offer finished. I am sure we will be using them again!! Thanks Helen. The Bywaters.

September 16, 2024
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Reply from Holidaysplease

Thank you Nicola, what lovely feedback. We have shared this with Helen who was delighted to hear you had such a great experience. Our team pride themselves on going above and beyond for their customers so this is excellent to hear. We look forward to assisting you again in the near future.

Rated 5 out of 5 stars

Another holiday booked successfully

The travel representative had valuable knowledge on various destinations and resorts which helped us decide our vacation. Nothing was too much trouble for her. Thank you Amy.

September 28, 2024
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Reply from Holidaysplease

This is brilliant to hear. Thank you so much for taking the time to leave us a review regarding your agents knowledge and assistance. We hope you have a lovely holiday!

Rated 5 out of 5 stars

First Class Service

Stacey was brilliant. Very professional and friendly . Found us exactly what we wanted without any hassle.
Definitely will use her again.
Thank you ☺️

September 25, 2024
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Reply from Holidaysplease

Thank you Rachael, we are so pleased to hear Stacey met your expectations and that you will be using her services again. We look forward to helping you with your future travel plans

Rated 5 out of 5 stars

River cruise booking

Excellent service from Fiona who arranged things very professionally.

September 18, 2024
Holidaysplease logo

Reply from Holidaysplease

That's great to hear, thank you for taking the time to leave Fiona a lovely review!

Rated 5 out of 5 stars

Canadian Trip of a Life Time…

I have just come back from a fantastic trip to Canada organised by Fiona Phillips.
She had taken care of everything for me including accommodation, all excursions from the Lodge on Vancouver Island were included in my holiday. Also all of the accommodation she had booked for my trip was excellent.
Thank you Fiona for your excellent service
Mike McKellow

August 29, 2024
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Thank you, Mike, for your wonderful feedback! We’re delighted to hear that your trip to Canada was fantastic and that Fiona Phillips took such great care in organizing everything for you. It’s great to know the accommodations and excursions met your expectations, especially your experience at the Lodge on Vancouver Island. Fiona always strives to provide the best possible service, and we're thrilled that her efforts made your trip so memorable. We look forward to helping you with your future adventures!

Rated 5 out of 5 stars

Stacey Read - travel advisor takes the stress out of booking a family holiday!

My family and I booked our holiday for August 2024 with Stacey Read in April 2023. Stacey took the stress out of everything from finding us the right holiday, at the right price during the school summer holidays - no mean feat! What Stacey found for us (a TUI Marella Adriatic Cruise and stay) ticked every box and we had the best holiday. She'd thought of everything, advising us on cabin size and location, picking the best flights to make the most of the time we had prior to setting sail and helping us chose a hotel for our stay which was right on the beach. I asked a million questions, at least 10 times which Stacey patiently answered with her trademark smile. I would definitely recommend giving Stacey a call for first class service, her knowledge is incredible and she puts 100% effort into getting you the best holiday.

August 9, 2024
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Thank you so much for your wonderful review! It was an absolute pleasure helping you plan your family’s holiday, and we're thrilled to hear that Stacey met all your expectations and then some! We're so glad Stacey could assist with everything from finding the right cabin and flights to selecting a beachfront hotel to make your trip as special as possible. Your kind words truly mean a lot, and we are always here to answer any questions (no matter how many!). We look forward to helping you plan your next adventure!

Rated 1 out of 5 stars

Unsolicited emails

Unsolicited emails. Never signed up and no idea where they got my email from. There was also no unsubscribe option - Will also be reporting to ICO

September 10, 2024
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Dear Karen, thank you for providing further information. I can see you placed an enquiry with Holidaysplease in 2021 and provided us with your email address. I can see an email was sent to you yesterday on 10th September but I have now removed your email address from our system so you will no longer receive any communication from ourselves. I trust that resolves the matter for you. Kind regards - Jayne @ Holidaysplease

Rated 2 out of 5 stars

Booked double room at Fergus Hotel…

Booked a Double room at Fergus Hotel Himalayas Ibiza for two adults and a female child aged 14. But we got a Single room for all us three. They told us the hotel was full we cannot swoop you. What an embarrassment and an insult to the dignity, respect and integrity to me and my family. I had to sleep on the couch near their reception desk on the night and the following night I did the descent thing albeit spent more money than I should, to book a suitable place from another hotel 1/2 a mile away leaving Fergus room wastefully unoccupied. Jet2 booking ref: 3Q56HX

August 13, 2024
Unprompted review
Holidaysplease logo

Reply from Holidaysplease

Good afternoon, I am so sorry to hear you faced difficulties on your recent trip. From what I can see this booking wasn't made by Holidaysplease so may I ask you remove your review and place it on the correct page. Many thanks - Holidaysplease

Rated 5 out of 5 stars

Great communication

Great communication, really easy to talk to and extremely helpful

August 23, 2024
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Reply from Holidaysplease

Thank you Kenny! It is always excellent to hear our team have been helpful with strong communication. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

A good holiday company to deal with

Paul has arranged a few holidays for us. He is quick to respond and has found us some good trips and offers. Company processes are good with all required information and confirmations arriving quickly

August 28, 2024
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Reply from Holidaysplease

Thank you so much for your kind words and for sharing your positive experience with Paul. We're thrilled to hear that he has been able to assist you with your holiday arrangements and that you've found the trips and offers to be satisfying. It's great to know that our booking process has met your expectations as well.
We truly value your continued trust in us and look forward to helping you plan many more memorable holidays in the future!

Rated 5 out of 5 stars

I have to holiday booked with this…

I have to holiday booked with this company the lady who dealt with me found me a good deal and her knowledge was very good nice and polite Iam going to book again one I have to Memphis and the other a surprise for my wife thanks holiday please

August 24, 2024
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Reply from Holidaysplease

Thank you very much for your kind words Mr Fellows. I can see you have booked with our agent Christine so we will pass your feedback on to her. We pride ourselves on providing excellent service and I am glad to hear that Christine was able to find you a fantastic deal. We look forward to helping you again in the near future!

Rated 5 out of 5 stars

Highly Recommend

We recently booked next years, family summer holiday via Stacey Dennett at holidays please. We have now booked numerous trips with Stacey and it is always easy and stress free. She is always available to answer any questions either before, during or after the trip. Would definitely recommend ⭐️⭐️⭐️⭐️⭐️

August 21, 2024
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Reply from Holidaysplease

Hi Greig,

Thank you so much for your continued trust in us and for sharing your experience! We're thrilled to hear that Stacey has consistently made booking your holidays easy and stress-free. Her availability and dedication to answering your questions before, during, and after your trips are qualities we truly value.

Your recommendation means a lot to us, and we’re excited to help you with more wonderful trips in the future!

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