Holistapet Reviews 

4,603
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting how they significantly help pets with various conditions like anxiety, pain, seizures, and cognitive dysfunction. Many consumers appreciate the wide variety of products available, finding specific solutions for their pets' needs, from calming treats to oils for mobility and skin irritations. People also frequently highlight the exceptional customer service, describing the team as helpful, responsive, and persistent in resolving issues and providing support. However, some customers also noted occasional issues with their orders, such as delays in delivery, mistakes in items received, or missing shipments.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding them effective for their pets' anxiety,... See more

Quality

People report positive experiences with product quality, with many reviewers highlighting that the CBD oil... See more

Customer service

Customers generally report positive experiences with customer service, highlighting its responsiveness and... See more

Order

Customers consistently note ambiguous experiences with order, with some praising customer service for quickly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The order was shipped a few days after I placed it, and it did take more time than expected to receive it. The product is a quality hemp oil, and I am evaluating its effect on my cat. Since I have b... See more

Rated 5 out of 5 stars

First time user. Our rescue dog is developing a brain condition that can benefit from CBD oil. Holistapet provides great dosing charts so we knew how much to order. We are using their subscription ser... See more

Rated 5 out of 5 stars

My dogs have been taking Holistapet supplements for a few years now and my oldest, a goofy golden, just turned 14. He takes the broad spectrum Cbd for seizures and it seems to reduce frequency and h... See more

Company replied

Rated 5 out of 5 stars

We recently adopted a new kitten and wanted to help her become a non-stressed-out traveller. I used to give Holistapet to my very elderly kitty, and it helped his anxiety immensely. The CBD treats and... See more


Company details

  1. Pet Supply Store

About Holistapet

Written by the company

At HolistaPet, we believe that your pet’s health and comfort should always come first. We’re dedicated to providing natural remedies to reduce your pet’s discomforts without all the side effects of traditional prescription drugs.

Our products have been crafted to promote overall well-being and provide some extra comfort when your pet needs it. Many of our recipes include carefully selected superfoods and supplements to improve the efficiency of CBD while supplying extra nutrients like vitamins and minerals. We wholeheartedly believe that consuming occurring superfoods can help lower the risk of certain illnesses and promote overall health and wellness while also encouraging a healthy appetite.

Our mission is to educate the world about the power of natural, safe, and effective cannabinoids found in the hemp plant. We want to stop the homeostatic imbalances caused by modern-day medication and bring back the stability, balance, and equilibrium that your pet’s body was meant to have. It’s our aim to provide access to useful education, research, and share with you real customer experiences through forums, social media, and news articles.

HolistaPet was founded by a group of health-conscious enthusiasts with over 25 years of combined experience in the organic food industry. We’ve been able to partner up with hemp farms in Colorado to produce some of the highest grade CBD pet products available on the market. Having knowledge in the consumer market we agreed that there was a big lack of health-conscious plant-based cannabis products available to us here in California so we decided that we needed to fill this void.

As a result, we came out with a unique line of organic, plant-based CBD pet products. Our products contain only the best organic vegan ingredients. They are cruelty-free, non-GMO, gluten-free, and dairy-free. We use only pure wholesome ingredients, no artificial flavors or colors.

We’re so confident that your pet will benefit from our products that we offer a 30 day 100% satisfaction guarantee or your money back. Plus we provide free shipping with every purchase made.

CBD Products For Dogs
CBD Products For Cats
CBD Products For Horses
CBG Products
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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(4,603)

41 reviews in the last 12 months

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Rated 4 out of 5 stars

Good customer service

When I had an issue with a product, HolistaPet refunded me without any delay. I did have a slight problem getting ahold of them (they aren't available during the chat times advertised) but nothing was urgent.

May 7, 2023
Rated 5 out of 5 stars

Great stuff!

My pup had TPLO surgery and the medical dose of this cbd was perfect for keeping him calm on a daily basis without having to keep him heavily medicated on sedatives. He’s a pit bull, heavy on the bull! Lol so this product has been a god send in his recovery!

June 7, 2023
Rated 1 out of 5 stars

Never shipped, but are charging for shipping anyway

Ordered CBD with expedited delivery for the 4th of July. According to their chart, I had a couple of buffer days to get it in time. The status of the order switched to shipped very quickly, but the tracking info showed the label was printed but the package wasn't given to FedEx. After 2 weeks, I reached out to the company. They said they'd respond in 24 hours. When I hadn't heard back after 2 business days, I contested the charge with my credit card company. THEN I got a response, saying my package got lost in the processing stage (meaning they never gave it to FedEx), but they're not refunding the $30 shipping fee, even though they didn't ship anything.
Update: After reaching out to the Better Business Bureau, I got a refund for the shipping. I did try to call the business before contacting BBB, but was immediately put on hold and gave up after 15 minutes of music with no indication of if/when a person might take my call.

July 11, 2023
Unprompted review
Holistapet logo

Reply from Holistapet

Hi Ellen! It looks like our team responded to you within our 24-business-hour timeframe. Your package being lost in shipping does NOT mean we didn't give it to FedEx. It means that it was lost in shipping. Our shipping partners were in possession of your package. Your refund was processed as a result. If you need further assistance, a member of our team is happy to assist you!

Rated 1 out of 5 stars

It didn’t work for my collie

It didn’t work for my collie. She’s nervous during thunderstorms. I’ve used CBD product on her in the past that worked to keep her calm. tried this one for a change, we’ve seen no difference whatsoever.

June 4, 2023
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Reply from Holistapet

We're sorry the product didn't work for your Collie. We have a host of products that work well with dogs of the same breed and/or size. Please visit us at www.holistapet.com!

Rated 1 out of 5 stars

Sketchy product, sketchy support

I slowly took my cat up to the recommended dose of treats based on package instructions and it went from doing nothing to basically sedating him. Still wanting to give the cbd a chance, I inquired about information (dropper size and calories) for an additional product (oil) because that info was not on the website. Holistapet support was dismissive. Via three emails, they just kept telling me to check the website for it. They specified where to look, even took screenshots, but only showcased information irrelevant to what I was asking about (no mention of calories or the volume that can fit into the dropper).
Just sounded like they either did not know the info I was requesting or did not want to share it.
At the end of the day, my vet said the cbd was sketchy and to stop giving it to my cat. I did and he is back to being a bit anxious but it beats being asleep all day/not being stimulated at all. Onto the next thing
-in response to the company reply, I did ask for the calories in the treats and never received a straight answer.

June 12, 2023
Holistapet logo

Reply from Holistapet

Hi Annie, We're sorry that your pet didn't have a great experience. We reviewed the email correspondence between you and our reps. While the reps weren't dismissive and answered the questions that you asked, we apologize that you felt like your questions weren't answered. Many of our furry friends LOVE our array of products and we hope that yours will as well.

Rated 1 out of 5 stars

I recieved a smaller bottle of cbd than…

I recieved a smaller bottle of cbd than my previous 2 for the exact same price. That is robbery.

June 15, 2023
Holistapet logo

Reply from Holistapet

Hi Serina. The bottle size is different because we doubled the concentration of the formula. The amount of product is the same, hence the same pricing. This information is on the product page of the website.

Rated 5 out of 5 stars

Helpful Product!

Have bought CBD oil for one of my dogs from them for several years. Product has helped my dog with social anxiety.

May 30, 2023
Rated 1 out of 5 stars

One of my orders did not make it post Label Created

One of my orders did not make it post the Label Created status. Upon inquiry I have been told by email that my order would be on the way now and arrive by June 19th. Well, it is July 3rd now and the status is still Label Created. Hence my level of satisfaction is actually below 1 star...

May 29, 2023
Holistapet logo

Reply from Holistapet

Hi Janssen! We're sorry you haven't received your order. A. member of our customer service team will reach out to you for further assistance!

Rated 4 out of 5 stars

Great CBD oil but the bottle size shrank

I have been consistent customer for at least a year now. Great quality CBD oil for my senior dog that has arthritis. Recently I am trying out melatonin as well. I reduced 1 star because I noticed the bottle size is shrinking and the site didn’t say the bottle size anymore, only the CBD strength. Increased pricing is fine, but should be transparent.

May 28, 2023
Rated 5 out of 5 stars

Helps my dogs stay healthy

Helps my dogs stay healthy. They are 12&13 and sweet gentle pups.
Happy had seizures but rarely has one time. Maybe 1 a year.
Roam had thyroid issues but that has returned to normal and has remained so for over 5 years.

May 28, 2023

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