Hollinhousehotel Reviews 

As we drove up we thought the hotel looked lovely, checked in, all good, then walked up the stairs. It’s like the stairs haven’t seen a hoover for months. The passage to the rooms smelt a bit old and again the carpet could do with a hoover, but nothing prepared us for what was behind the door. Nowhere on the website when booking did it mention they had dog friendly rooms, well we were given one. My allergies started. The carpets were full of hair and dust.
We were greeted with a gummy bear which looked like it had been in the floor for weeks.
Positives though, the bedding looked clean and teas and coffee well stocked.
Good job we brought our own coat hangers as there weren’t any on the open wardrobe.
When it came to the bathroom we were again greeted by a surprise gift, a toe nail and a curly hair. What can I say, the hotel that kept on giving.
Please avoid, after complaining I got told I could have a complimentary drink and a room upgrade should I wish to stay again. Now tell me, why would I go back? Trying to support local business as opposed to the premier inn which unfortunately wasn’t my greatest idea

Phoned prior to booking to explain we had mobility problems and garlic intolerance. Was told everything would be fine so booked for 3 nights. Got there for Sunday lunch. Everything including potatoes and gravy had garlic it. I was given a slice of turkey a couple of French beans and carrots, my friend left his meal. The following morning our breakfast was cold so we didn't eat that. The following morning we asked for poached eggs that were served on a plate of cold water. We didn't order breakfast the third morning as we had stomach cramps and diarrhea, 111 confirmed we had food poisoning.
We had been told the superior rooms were ground floor and the three steps into the hotel were easy to climb. The superior rooms are top floor and a long distance from the lift. I was in so much pain I couldn't walk. We were changed to a lower grade room and promised a refund, that never happened.
The three steps to the hotel are steep and two other guests had mobility problems which as their rooms were booked through Apex that organizations accommodation for disabled people the hotel knew that three guests had walking difficulties. One lady booked out and went to another hotel and the other lady had to be helped into the hotel by other guests, no staff assistance at all.
The receptionist tried to get management to sort out explanation, refund etc. but they didn't contact us until we had left.
They said the room and food was "unfortunate ".
When I rang the hotel prior to bookingI asked if I could book at the hotel and was told it had to be done online.
The hotel has refused to refund and Trivargo do not give refunds.
This company is hiding behind a global conglomerate so they do not answer to substandard food and accommodation and the lies they tell you before you book with them. They know that Apex book for disabled people yet still take bookings and don't give a dam about their guests
So after having food poisoning and pain through being booked into an unsuitable room and being told we will not get refund for food and a very inferior room as it was "unfortunate ". Plus the dining areas are very cold.
Wouldn't stay there again as what the stuff they said on the phone before booking was a pack of lies.

A really lovely hotel with great staff who made our stay enjoyable. Highly recommended.

Booked this hotel as a surprise as my partner used to live in the area. I heard it was a dog friendly hotel and booked a suite online and was looking forward to dog walking in an area my partner knew well. I immediately thought I may have not booked a dog friendly room so I called reservations straight away. They confirmed I'd be allocated a different room that was dog friendly. I received an email an hour before we were due to travel to the hotel, advising there were no dog friendly rooms and to contact them to discuss. Tried to call 12 times and no response so we set off without the dog. On arrival the receptionist didn't even make eye contact. We explained we were disappointed to be told they assured us they had a dog friendly room only to be told on the day of arrival that they didn't. We tried to make the best of it and made our way to the suite......which hadn't even been made up. We did a U-Turn and asked for an immediate refund. I've stayed in hundreds of hotels over the years and this is the first time I've had to see what the previous guests have been up to last night.

Worst hotel I have ever been the smell of urine as soon as you walk in there's bugs everywere the room was full of black mold the bedroom window did not lock urine all around toilet bath and sink was filthy told staff who really wasn't bothard was told to contact third party who we booked with we didn't even unpack as my mum has copd so we left

We arrived on Christmas Eve and as soon as we entered the magnificent building we were made to feel welcome. Check is was easy and straight forward and we were soon in our Standard double room. There was a nice bottle of house red wine and a welcome Christmas card from the management waiting for us on entry. The room was lovely and warm, clean and tidy with an ample supply of instant hot water. Only one little observation about the room, there was only one bedside light so if you both wanted to read it would be awkward.

We went down the magnificent staircase leading to the bar and restaurant. The bar interior was very impressive, very well finished and decorated. The bar was well stocked with a good selection of beers and wines. After getting our drinks we made our way into the elaborate dining room. Very clean, tidy and tastefully decorated. We were seated and made our choices from the three-course menu. My partner is a vegetarian, and she was pleased with the options on offer. The food soon arrived and from the first course it was of amazing quality. My main meal was the chicken in a white sauce with mushrooms which in my view was the best I have ever tasted. After the meal we relaxed in the comfortable bar area.

Christmas morning we went down to breakfast to be greeted by management and staff and offered a bucks fizz. All the staff were pleasant and friendly and were on hand to assist if required. Breakfast consisted of a self-service buffet. There was everything you would expect, and it was all of a high quality.

After breakfast we took a walk up to the White Nancy monument, it wasn’t too far away and well signposted. We were ok but some people could find it challenging walking up the steep path to the top.

Back at the hotel for Christmas dinner. Again we were greeted by friendly staff and offered a glass of wine. Once seated the food was soon served by very attentive staff and management. Again I found it to be of a high quality and quantity. Evening meal consisted of a self-service hot buffet, there was an abundance of various options to keep everyone well nourished. For fun there was a festive quiz which kept everyone entertained.
Boxing Day consisted of the breakfast buffet, followed by a trip out and a long walk in the stunning Peak District before returning for yet another three-course evening meal. The food was again of a high quality, the only observation was the options, it did look very similar to what we had on Christmas Eve, in fact you could have had the same soup option three days running if you so wished.

After another superb breakfast we checked out on the 27th to return home.
This was the first time we had been away from home during the Christmas period, and we were a little anxious about our stay. We couldn’t have been more wrong, the hard working, smiling staff we a pleasure. Often putting in long days to cater for the guests I never once witnessed anything that wasn’t too much trouble for them.

Would I stay here again, definitely. Would I recommend Hollin House to others? I already have, I’ve been singing its praises to family and friends since I got back. What made this stay memorable? The cleanliness of the hotel, friendly staff, great food and easy access to the Peaks.

Stayed here last weekend
Excellent staff always polite and helpful
Clean adequate room with all the usual facilities
Great food in the CASA restaurant
Great value for money

Sorry to say it was a disappointing experience at Hollin house. Our room has wallpaper peeling off the wall and black mould around the windows… we had paid for a premium room. To be fair, we were changed room to something much nicer upon request. We stayed another night for my aunts 80th birthday meal. The food was pretty awful. My aunt then wrote to the hotel to complain and has had no response.

As wedding photographers, we have had the privilege of capturing beautiful moments at Hollin House Hotel. This historic Tudor Gothic building, located on the outskirts of Bollington village, offers breathtaking views of gardens and fields that make the perfect backdrop for stunning wedding photos.

The hotel provides a luxurious and comfortable experience for the couple and their guests. The friendly staff at Hollin House go above and beyond to ensure that every aspect of the wedding day runs smoothly, from the preparations to the reception. The hotel offers free parking and free high-speed WiFi in all areas, which makes it convenient for guests to travel to and from the wedding. The 59 well-appointed bedrooms, including family rooms, suites, and standard rooms, provided comfortable accommodation for everyone.

In conclusion, Hollin House Hotel provides a stunning, comfortable, and convenient location for a wedding. We highly recommend this venue for anyone looking for a picturesque setting for their special day.