It’s came damaged. Homary worked with me about the issue, but it definitely requires patience. Each exchange took one week per email (not even including the month it took to wait for a response), so i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very nice to have a representative to chat with instead of a bot! Carson was able to assist me but was not able to confirm that I will get reimbursed for the damaged items I received, and for t... See more
Company replied
The representative helped me special order a specific part for a product I purchased. We talked on the phone and he was incredibly helpful, courteous, and stuck with me through the entire process as i... See more
Company replied
While at first attempt to contact the company with questions I was met with AI chatbots, when I emailed the service address, what seemed like a real human being replied and demonstrated knowledge of m... See more
Company replied
Company details
Written by the company
Homary is an international home furnishing online platform, primarily operating furniture, bath, lighting, decor, etc. Connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices. Homary stands for the customer as the most trusted destination for home products. We want to help every home lover to create your own lifestyle and better living environment at home.
Contact info
959 E 3rd St, Corona, CA92879, 92879, Corona, United States
- +1-888-603-9888
- service@homary.com
- www.homary.com
4.4
Excellent
7K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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April 23, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
A lousy experience
Essentially this is upgraded IKEA with the addition of terrible, obtuse customer care. Our piece arrived in good shape but we were disapponted by the quality of the connectors which led to gaps between panels. Nonetheless, we continued until we got to the doors that did not have pilot holes for the hinges (despite being shown on the instructions). At this point we contacted Homary. After two weeks of repetitive, useless emails they refused to return the item despite us carefully repacking everything. A lousy experience.
April 23, 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you with a suitable solution and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
Tara was extremely helpful
Tara was extremely helpful! Great customer service!
April 22, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
The customer service was quick to…
The customer service was quick to respond and very helpful. Pleasantly surprised.
April 22, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Bad customer service
The article itself is okay but during the assembly two parts were damaged even though I followed the instructions precisely.
I requested a RMA one day later and it took nearly 8 weeks for Homary to respond.
Homary now wants money in order to ship the two damaged parts because they claim I requested the RMA after more then 30 days after arrival which is just wrong as you can clearly see the RMA date on their website.
I expected Homary to refund a part of the cost or at least send the damaged parts but instead they want money from me in order to ship the parts.
Bad customer service. Will never buy from there again.
Edit: The homary customer service changed their mind and offered me to send the damaged parts with free shipping.
I will wait for the parts to arrive and therefore changed the rating from 2 to 3 stars.
April 21, 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused and please accept our sincere apologies.
We would like to reach out to you, but we are sorry we fail to find your order information. Would you please kindly tell us your order number? Or you can call or email us, we will surely get back to you and resolve the issue promptly.
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Kind regards, Homary’s social engagement team
Defective wall clock - replaced by company
Purchased a wall clock that was defective. After sending video documentation and receiving instructions from the company on how to program the clock so it would work properly, it still would not. The company replaced the clock at no extra cost to me and the new one is functioning properly as of now.
April 10, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Iris was great
April 21, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
I applied a coupon at checkout and for…
I applied a coupon at checkout and for some reason it didn’t get applied and I contacted customer service and they made it right and I’m very satisfied with the customer service. I would give it a five star rating.
April 21, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Carson was great
Carson was great, helped and answered all the questions I had, quick responses.
April 21, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Iris was amazing
Iris was amazing, helped with what was needed fast and efficient!
April 21, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Furniture arrived damaged
Furniture arrived damaged . Contacted customer services and they initially offered discounts which I declined as I wanted to return. They then advised I would need to organise a pallet and contact a courier for estimated price to return. As per the consumer rights act 2015 I know this not to be reasonable. I am still waiting on an outcome and Homary seem to be using delay tactics and have not offered any further resolve. I do not recommend anyone to buy from this site.
I have replied to your comment below, please stop offering discounts when I have clearly asked for a full refund and for you to arrange uplift of goods .
April 21, 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused and please accept our sincere apologies.
We would like to reach out to you, but we are sorry we fail to find your order information. Would you please kindly tell us your order number? Or you can call or email us, we will surely get back to you and resolve the issue promptly.
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Kind regards, Homary’s social engagement team
Iris spent a bit of time helping me…
Iris spent a bit of time helping me with outdoor furniture questions!
April 20, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Maxim was super helpful and went beyond…
Maxim was super helpful and went beyond to help me order my sofa bed. He also helped me expedite the delivery date and was super friendly.
April 20, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Amazing customer service
I contacted Maxim about an item, and he couldn’t have been more helpful. Really appreciated his support.
April 20, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Tracy was brilliant in handling the…
Tracy was brilliant in handling the case and proposing a fair deal for the damage cuased during the delivery. That’s what I call customer service !
April 18, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
5 stars for customer service
Iris treated professionally and promptly.
ThankYou
April 19, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Excellent customer service
Excellent customer service and quick resolution!
April 19, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Shady marketing practices
Very shady marketing practices. I viewed a set of nightstands and the price was discounted to 371. But the site said to provide my email for a coupon. Great, so I signed up, they emailed me "click here to check out with coupon", lo and behold, the discount is the same, 371. I don't appreciate being tricked to give out my email for a fake coupon that anyone could get as an anon shopper.
April 18, 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused and please accept our sincere apologies.
We would like to reach out to you, but we are sorry we fail to find your order information. Would you please kindly tell us your order number? Or you can call or email us, we will surely get back to you and resolve the issue promptly.
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Kind regards, Homary’s social engagement team
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