home24 Reviews 

17,110
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Easy & quick to order online. CHF 40 Voucher when you become a club member. The last time I ordered, the delivery was brought up to my floor - really great service (which apparently you can't expect i... See more

Rated 4 out of 5 stars

Sorry, I write this in English as I am still not proficient enough in German. I really like Home24's variety of offers, prices, and quality. I already have some furniture from them and recently added... See more

Rated 4 out of 5 stars

Generally, a good experience. The only thing I had issues with was last week, I put an item in my cart and the price changed by the time I went to check out on the same day. I emailed customer serv... See more

Rated 5 out of 5 stars

All of our orders were made from the showroom in Zurich and we were assisted by Mrs Kalliopi Giannakoudaki who was very helpful, knowledgeable and guided us in order to select the right products. Ove... See more

Company details

  1. Furniture Store
  2. Bed Shop
  3. Garden Furniture Shop
  4. Lighting Store
  5. Living Room Furniture Store

About home24

Written by the company

Möbel einfach online kaufen, ganz bequem von zu Hause aus – der Onlineshop home24 macht's möglich. Egal, ob edle Designermöbel, Möbel im Industrial-, Skandi- oder Landhausstil oder elegante Wohnaccessoires – das umfangreiche Sortiment von home24 bietet für alle Einrichtungswünsche eine Vielzahl an Wohnideen. .

Einfach schön einrichten. www.home24.ch - Große Auswahl an Möbeln, Lampen und Wohnaccessoires - Kostenlose Retoure - 30 Tage Rückgaberecht

---

Avec home24, faites vos achats en ligne tranquillement, depuis chez vous. Meubles de designers et accessoires déco, style industriel, scandinave ou maison de campagne : il y a pour tous les goûts, tous les budgets, et de quoi combler tous les amoureux de la décoration d'intérieur.

Avec home24, créez l'intérieur de toutes vos envies ! www.home24.ch - Des milliers de meubles et d'accessoires déco - Retours gratuits sous 30 jours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(17,110)

4,388 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Makes you sign up for newsletter for a…

Makes you sign up for newsletter for a discount, and after you sign up, the discount code is not valid.

November 27, 2025
home24 logo

Reply from home24

Hello Mikael,
Thank you for your review.
We regret that your discount code was not redeemed. Discount codes are usually only valid on selected items or have a minimum order value. Depending on the type of discount code, you can find the terms and conditions either in the newsletter or in our online store. Please feel free to contact our customer service in advance for further information.
Kind regards,
Maya Winter from home24

Rated 5 out of 5 stars

Rapide

Rapide, efficace, très clair et les articles sont super pour un rapport qualité prix excellent. Bravo

November 4, 2025
Rated 3 out of 5 stars

Ordered a couch a relax Sessel a TV…

Ordered a couch a relax Sessel a TV Möbel and a coffee table.
Everything was received promptly although there was an issue with double charge (I learned that it was from the bank side )and home 24 support helped until the money was deposited back.
The problem I had thought with the order is that they did not send me the screws and some parts for the couch which result in me waiting already 2 weeks and I just got informed that it will be two more weeks until I get the missing parts.

October 15, 2025
Unprompted review
home24 logo

Reply from home24

Dear Eddy,
Thank you for your review.
We regret that you experienced any inconvenience.
Your feedback is very important to us, as it helps us improve our service for everyone. I will therefore forward your feedback to the relevant department for review and possible optimisation.
Kind regards
Antje Tahlbach from home24

Rated 1 out of 5 stars

Quite disappointing experience

Quite disappointing experience, we will not buy from Home24 again.

They gave an estimate of the delivery, but not only that they didn't respect it, they didn't even inform us via email or changed the status on my home24 profile. I found out accidently by calling the customer service to check the status of the order. A week ago on the phone I was promised I will get the new delivery date (3 weeks delay!) within a day and a compensation for the error, which of course up to today didn't happen.

Be careful with them; the point is that they take your money, the rest is done how and when they find it convenient.

October 2, 2025
Unprompted review
home24 logo

Reply from home24

Hello Bane,
Thank you for your critical review.
We regret that you were not satisfied and apologise for the inconvenience caused. We will gladly pass on your feedback for optimisation purposes.
Kind regards
Antje Tahlbach from home24

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look