Easy & quick to order online. CHF 40 Voucher when you become a club member. The last time I ordered, the delivery was brought up to my floor - really great service (which apparently you can't expect i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sorry, I write this in English as I am still not proficient enough in German. I really like Home24's variety of offers, prices, and quality. I already have some furniture from them and recently added... See more
Generally, a good experience. The only thing I had issues with was last week, I put an item in my cart and the price changed by the time I went to check out on the same day. I emailed customer serv... See more
All of our orders were made from the showroom in Zurich and we were assisted by Mrs Kalliopi Giannakoudaki who was very helpful, knowledgeable and guided us in order to select the right products. Ove... See more
Company details
About home24
Written by the company
Möbel einfach online kaufen, ganz bequem von zu Hause aus – der Onlineshop home24 macht's möglich. Egal, ob edle Designermöbel, Möbel im Industrial-, Skandi- oder Landhausstil oder elegante Wohnaccessoires – das umfangreiche Sortiment von home24 bietet für alle Einrichtungswünsche eine Vielzahl an Wohnideen. .
Einfach schön einrichten. www.home24.ch - Große Auswahl an Möbeln, Lampen und Wohnaccessoires - Kostenlose Retoure - 30 Tage Rückgaberecht
---Avec home24, faites vos achats en ligne tranquillement, depuis chez vous. Meubles de designers et accessoires déco, style industriel, scandinave ou maison de campagne : il y a pour tous les goûts, tous les budgets, et de quoi combler tous les amoureux de la décoration d'intérieur.
Avec home24, créez l'intérieur de toutes vos envies ! www.home24.ch - Des milliers de meubles et d'accessoires déco - Retours gratuits sous 30 jours.
Contact info
Switzerland
- www.home24.ch
4.5
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible service
Terrible service
I ordered a lamp one month ago. I didn't received any information. I had to contact them and only then they informed me that it got lost. However, when I go to my order it says it's damaged. Already untrustworthy communication. Then they said they are sorry and they will prepare a new order and I will get it in 5 day. It has been 7 days they didn't even ship the package. So I wanted to cancel the order then they said it left the warehouse we can't cancel. I suggest anyone to stay away from this website.
-update: I received the second parcel they sent and the lamp is broken. It's really unbelievable. I have never seen a worse service provider than this one.
April 6, 2025
Unprompted review
Reply from home24
Hello,
Thank you for your critical review.
We regret that you were not satisfied and apologise for the inconvenience caused. We will be happy to pass on your feedback for optimisation. Please be assured that the situation you described does not meet our service standards. We will therefore take appropriate internal measures.
Yours sincerely,
Antje Tahlbach from home24
The best and super fast
April 30, 2025
I attempted 6x for payment and kept…
I attempted 6x for payment and kept declining my order by Merchant though my cc are good .it was time consuming. Hopefully I will be happy with the product .
April 15, 2025
Reply from home24
Hello Ellen,
thank you for your review.
I am sorry that you were not offered the payment method you requested.
As your purchase is a marketplace item, the only payment methods currently available are PayPal, invoice and instalment purchase via Klarna and credit card.
However, we know that other payment methods are also very popular. I will therefore pass on your feedback internally. As soon as further payment methods are offered for these products, we will communicate this directly via our webshop.
I look forward to your next visit.
With best regards
Sandra Scholl from home24
Belle vitrine
April 4, 2025
Very user friendly platform
April 1, 2025
It was all in German,not possible to…
It was all in German,not possible to translate into French or English,though I tried.
March 24, 2025
Reply from home24
Good morning,
Thank you so much for sharing your experience with us.
Our websites are available in multiple languages, including Dutch, German, French and Italian, ensuring a localized experience for our customers. However, we currently do not offer an English version. If you require assistance navigating our website or have any questions, please feel free to contact our customer service team.
Best regards,
Mireille Blanchard
No customer service for defecting items
I would like to put a 0 star but it is not possible. We received a damage cupboard. when we notice the issue, we immediately contacted home24 and no one is answering our emails or following up with us. While returning the item was initially an option, now it seems this option is not available while we paid more than CHF 700 for a cupboard that we cannot use. Extremely disappointing experience and waste of money
March 14, 2025
Unprompted review
Reply from home24
Good morning,
Thank you so much for sharing your experience with us.
I checked your order and found that the situation you described does not match the actual events. We responded to your email promptly and offered you a choice between a discount or a voucher. You chose a complete exchange.
Best regards,
Mireille Blanchard
Easy & quick to order online
Easy & quick to order online. CHF 40 Voucher when you become a club member. The last time I ordered, the delivery was brought up to my floor - really great service (which apparently you can't expect in Switzerland as even heavy orders are left downstairs).
March 13, 2025
all very easy
March 11, 2025
Gut website
March 6, 2025
easy peasy lemon squeezy
March 1, 2025
good experience and wish that i receive…
good experience and wish that i receive early
February 27, 2025
user friendly, easy and fast.
user friendly, easy and fast. good choice of payment. all information available about the product and delivery and discount.
February 23, 2025
Top top top top top
February 23, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.