HomeAdvisor Reviews 

22,644
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciated the professionalism and quality of the work provided. Reviewers often highlighted the respectful and efficient nature of the staff. Some also found the pricing to be fair and reasonable for the services received. However, some customers also noted significant issues with pricing and payment practices. Many people reported difficulties with cancellation processes and unexpected charges. There were also concerns about poor communication and unfulfilled service commitments, such as contractors not showing up or providing inadequate work. Some reviewers experienced problems with lead quality and a lack of support when issues arose.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some customers reporting positive experiences such... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising the professionalism,... See more

Price

Clients share negative opinions on price, with many reviewers feeling overcharged and encountering unclear... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting issues such as being charged for... See more

Customer communications

Customers had negative experiences with contact, often finding it difficult to communicate clearly due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you want a beautiful and expert tile experience, you will call Family Marble Tile Restoration. .their knowledge and expertise, and respect for the client is Rare these days!My tiles on half my... See more

Company replied

Rated 5 out of 5 stars

I have hired All American Hardwood Floors for several years, and their work has always been extremely professional. They have always provided quality work for a fair price. If you are looking to find... See more

Company replied

Rated 5 out of 5 stars

Called Mike from Grendi Construction, he was here at 7pm and He looked at my attic Fan and we agreed to replace it. He Gave Me A Fair Price and By 8:45 Pm the new Fan Was in . His worker did Th... See more

Company replied

Rated 5 out of 5 stars

First Light Home Services did an excellent job replacing our roof and supporting us through a very difficult insurance process. Joshua started our storm damage claim with our insurance comp... See more

Company replied


Company details

  1. Handyman

Written by the company

Founded in 1998, HomeAdvisor is the operator of the largest home services marketplace across the globe. With HomeAdvisor, homeowners can find prescreened local service professionals; view average project costs; read verified ratings and reviews; and instantly book home improvement, maintenance, and repair appointments online. Learn More: Start a Project True Cost Guide Homeowner Resources Find Pros Near Me


Contact info

3.0

Average

TrustScore 3 out of 5

23K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(22,644)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Would recommend against using this…

Would recommend against using this service to everyone. This company only intends on taking peoples money.
Charges money to contractors for people shopping you. Representatives assigned to you do not respond to your voicemails. Company does not intend on refunding money. Locked me out of my account so I could not complete any task to get refund, after being told a day after my leads started and trying service for one day could not simply cancel service.
This should be a class action lawsuit, I am sure there are others.
Currently consulting attorney!!

June 28, 2024
Unprompted review
HomeAdvisor logo

Reply from HomeAdvisor

Hi James,

We're sorry to hear that your experience with us was not more of a positive one. We'd be happy to discuss your experience further and address any concerns. Please contact our Business Center at 888-819-2644 or you can send an email to businesscenter@angi.com. We want to take a look at what happened and assist you accordingly.

We'll be happy to help however we can.

Best,
Ammi CX Team

Rated 1 out of 5 stars

Please stay away from them

Please stay away from them, they will try to destroy your company. They have hidden fees and they don’t bring you leads. It’s all scam and fake.

June 19, 2024
Unprompted review
HomeAdvisor logo

Reply from HomeAdvisor

Hi Dit,

Thank you so much for sharing your feedback with us,

We understand that can be upsetting as we want to make every professional's experience great, and we assure you this is not the kind of service we provide. It is very appreciated for bringing this to our attention since it helps us to improve and provide you with excellent service. feel free to reach out to us businesscenter@angi.com or call us at 888-819-2644 and we're happy to address any questions or concerns you have.

We look forward to hearing from you soon.

Best,
Estefany CX Team

Rated 1 out of 5 stars

Most recently the pro that was referred…

Most recently the pro that was referred was from 90 miles out of town. He did come by my house and looked at the project. He promised a quote that I never received.

Previous quotes from home advisor were totally automated online without enough details to possibly get a scope of the projects.

Being a customer for 4 years of paying for this service, I just unable to stop auto renew on my online account manager. So I called customer service....TWICE. The representatives can only read from a script and cannot think or make decisions. They cannot direct you to a supervisor, and the only option was to cancel. I HATE THIS SERVICE. Use your local newspaper or phone directory instead.

June 18, 2024
Unprompted review
HomeAdvisor logo

Reply from HomeAdvisor

Hi TJ,

Thanks for sharing your feedback

We appreciate your feedback as we are always looking for ways to improve. We regret to hear about your experience and sincerely apologize for any frustrations this has caused. We would like to address this matter further, please contact us either by phone at 888-811-2644 or by email at homeowner@angi.com so that we may further assist you.

We look forward to hearing from you soon.

Best,
Klaidy Cx Team

Rated 5 out of 5 stars

House painting

The contractor was well experienced and fast, knew job well and a pleasure to work with. Definitely would use again.

June 16, 2024
HomeAdvisor logo

Reply from HomeAdvisor

Hi David, 

Thanks so much for sharing with us your positive experience with this pro!

It's great to hear that you have found a pro you can entrust your future projects with. If you haven't already, be sure to write them a review either through the app or by calling our review hotline at 866-986-5478.

Enjoy the rest of your day! 😃

Best
Hector CX Team

Rated 5 out of 5 stars

Handyman was exactly what I needed for…

Handyman was exactly what I needed for the job.

June 13, 2024
HomeAdvisor logo

Reply from HomeAdvisor

Hi Rosemary,

Thank you for taking the time to share your fantastic review!

We are pleased to hear that you have found a pro you can entrust your projects with. Additionally, we're confident that you'll continue to receive top-notch services. If you haven’t done so already, feel free to leave them a review either through the app or at www.angi.com.

Enjoy the rest of your day 😊️

Best,
Klaidy CX Team

Rated 5 out of 5 stars

They were prompt and knowledgeable…

They were prompt and knowledgeable about my problem. They fixed it the same day at a reasonable price I would hire them again.

June 4, 2024
HomeAdvisor logo

Reply from HomeAdvisor

Hi Rose,

Thank you so much for this excellent review!

We're pleased to hear that your professionals completed the job perfectly and in a promptly manner. Be sure to leave a review if you haven't already either through the app or by calling us at 866-986-5478.

Have an excellent rest of your day! 🌞️

Best,
Klaidy Handy CX Team

Rated 5 out of 5 stars

Very good experience with a…

Very good experience with a knowledgeable, diligent and personable contractor and crew.

June 9, 2024
HomeAdvisor logo

Reply from HomeAdvisor

Hi Karen, 

Thanks for the wonderful review! 

We are always happy to hear when homeowners see success and value with Angi. Thanks so much for sharing with us your positive experience with this pro! Be sure to leave a review if you haven't already, either through the app or by calling us at 866-986-5478.

Have a great Sunday! 🙂

Best,
Hector CX Team

Rated 5 out of 5 stars

It was great getting an instant list of…

It was great getting an instant list of contractors who could support my project and come.in quickly to provide quotes.

May 29, 2024
HomeAdvisor logo

Reply from HomeAdvisor

Hi there,

Thank you for taking the time to share your fantastic review!

We are always happy to hear when homeowners are seeing success and value with Angi. It's our goal to make the experience easier of finding the correct company for your projects.

Enjoy the rest of your day! 😄️

Best,
Hector CX Team

Rated 5 out of 5 stars

On time and good communication.

On time and good communication.

May 22, 2024
HomeAdvisor logo

Reply from HomeAdvisor

Hi Tom 👋

Thank you so much for the wonderful review!

We're so happy to hear that your expectations were fulfilled, appreciate your words, it is satisfying to know that the professional showed up on time and completed the job quickly. The most important thing for us is your satisfaction. We hope to work with you again soon.

Enjoy the rest of your day!

Best,
Estefany CX Team.

Rated 1 out of 5 stars

I went with HomeAdvisor for a roof…

I went with HomeAdvisor for a roof repair. This experience has been a total nightmare. The person sent took $200.00 for repair material and disappeared. HomeAdvisor declared my job as completed and charged me $577.96. I spent the next 6 wks trying to get my money back. I called them more than 10 times. They always told me they were refunding my money. It never came. I will never use HomeAdvisor OR Angi again.

March 25, 2024
Unprompted review
HomeAdvisor logo

Reply from HomeAdvisor

Hi Allen,

Thank you so much for taking the time out of your day to leave us your feedback.

We're so sorry to hear that the professional didn't repair your roof. We appreciate your feedback and we regret to hear about your experience. Please contact us either by phone at (855) 975-7133 or by email at support@book.angi.com and we will be happy to further assist you.

We look forward to hearing from you.

Best,
Klaidy Handy CX Team

Rated 1 out of 5 stars

RUN FROM THE SCAM

This company is a complete scam don't waste your time or money they took money and NEVER showed up for the job

May 22, 2024
Unprompted review
HomeAdvisor logo

Reply from HomeAdvisor

Hi Siera,

Thank you so much for sharing your feedback with us.

We're sorry to hear that the booking didn't go as planned. We understand that can be upsetting as we want to make every customer’s experience great, and we assure you this is not the kind of service we provide. It is very appreciated for bringing this to our attention since it helps us to improve and provide you with excellent service. We would be happy to address this matter further and investigate the work quality issues you've experienced. Please contact us either by phone at 888-811-2644 or by email at homeowner@angi.com so that we may further assist you.

Wishing you all the best for today.

Best regards,
Estefany CX Team.

Rated 5 out of 5 stars
HomeAdvisor logo

Reply from HomeAdvisor

Hi John,

Thanks so much for sharing with us your positive experience with this pro!

We are pleased to hear that they did such an excellent job. If you haven’t done so already, feel free to leave them a review either through the app or at www.angi.com.

Enjoy the rest of your day! 😄️

Best,
Klaidy CX Team

Rated 5 out of 5 stars

Thumbs Up

On time, clean and respectful, did the job as quoted, cleaned up after finished. The price was fair.

May 3, 2024
HomeAdvisor logo

Reply from HomeAdvisor

Hi there,

Thank you for taking the time to share your fantastic review!

We're pleased to know that the work was done on time and the professional did a great job. Be sure to also share your feedback with him directly on his Angi profile.

Enjoy the rest of your day! 😄️

Best,
Klaidy CX Team

Rated 5 out of 5 stars
HomeAdvisor logo

Reply from HomeAdvisor

Hi Kevin,

Thanks so much for sharing with us your positive experience with this pro!

We are pleased to hear that the professional Peter did such a great job on fixing your washer machine. If you haven’t done so already, feel free to leave them a review either through the app or at www.angi.com.

Have a wonderful day! 🤩️

Best,
Klaidy CX Team

Rated 5 out of 5 stars

Great landscaping design and installation; would hire again without hesitation.

The company did everything we contracted for. A small addition to the original contract was charged very reasonably. The project was completed within the time frame agreed, and the contractor left the worksite super clean at the end, including some of my own mess. I'm very happy with the quality of the work.

April 25, 2024
HomeAdvisor logo

Reply from HomeAdvisor

Hi there,

Thank you for taking the time to leave that amazing review!

We are pleased to hear that the company did such a great job on your landscaping design and installation. The most important thing for us is your satisfaction. Remember when you rate your pro highly they will automatically be added onto your pro team, making it more likely that you will match with this pro on future bookings. We hope to work with you again soon.

Enjoy the rest of your day! 😁️

Best,
Estefany CX Team.

Rated 5 out of 5 stars

Gabe's Construction & Restoration LLC…

Gabe's Construction & Restoration LLC was a lifesaver! I needed a plumber, but Angi's List estimated $420. It was Friday night and I needed someone first thing Monday morning. A few other plumbers advertised 24/7 service, but it was just an answering service. One said it would be $89 just to come to the house. I called at 10:00 p.m. and Gabe answered the phone. I was a little skeptical at first because it was a construction and restoration service but he did advertise plumbing too, so I went with it. He asked me a few questions and gave me a probable diagnosis right over the phone. He came to the house first thing Monday at no charge to get a complete picture and give me a quote. It turned out to be a bigger job than either of us originally thought but he and his crew fixed it beautifully. They were respectful of my property and cleaned up after themselves. (The handyman had been there the day before and left a little bit of a mess and they even cleaned that up too!) Even though it was bigger job than either of us expected, it only cost $150. Way better than the $420 that Angi's List estimated. I hope that I don't need a plumber ever again, but if I do, I'm calling Gabe's Construction and Restoration. Thanks Gabe!

April 22, 2024
Unprompted review
HomeAdvisor logo

Reply from HomeAdvisor

Hi Pat,

Thank you for taking the time to leave that amazing review!

We're thrilled to hear that the service you hired went well. We're also extremely pleased to hear that the pro completed the job in a fantastic way. We look forward to working with you again soon.

Enjoy the rest of your day! 😁️

Best,
Estefany CX Team.

Rated 5 out of 5 stars

Great job moving

Great job moving. They were careful with the furniture and the walls/doorways in the house. Also great pricing.

April 19, 2024
HomeAdvisor logo

Reply from HomeAdvisor

Hey Cat!

We're excited to hear that your moving service went well! Especially that the pro was really careful with the furniture and the walls/doorways.

Thanks for the wonderful review! We are always happy to hear when homeowners are seeing success and value with Angi.

Best, Ammi CX Team.

Rated 5 out of 5 stars

Great responses from local contractors…

Great responses from local contractors who are well reviewed and vetted. I had the best reviewed contractor who was responsive to my needs.

April 15, 2024
HomeAdvisor logo

Reply from HomeAdvisor

Hi Armand!

Thanks so much for sharing with us your positive experience with this pro! It's great to hear that you have found a pro you can entrust your future projects with. If you haven’t done so already, feel free to leave them a review either through the app or at www.angi.com.

Best,
Ammi CX Team

Rated 5 out of 5 stars

Qualty options

Great options. When vendors compete you win

April 13, 2024
HomeAdvisor logo

Reply from HomeAdvisor

Hi Kim

Thanks so much for sharing with us your positive experience with this pro! We are pleased to hear that they did such a great job. If you haven’t done so already, feel free to leave them a review either through the app or at www.angi.com.

Best,
Ammi CX Team

Rated 5 out of 5 stars

great experience

I had a great experience with them. I had received several quotes that ranged from $2k - $5k to get a slow start to fixing up my front yard. They all wanted to go fancy like I was a business or had thousands to spend, but I didn’t. I just needed someone to get me started so we could build onto it more later. That’s exactly what Lynzee and her team did. I’m very happy and will have them back for more help when the budget allows.

April 6, 2024
HomeAdvisor logo

Reply from HomeAdvisor

Hi Kathleen,

Thanks so much for sharing with us your positive experience with this pro!

We are pleased to hear that the pro Lynzee did such a great job on your front yard remodel. Be sure to also share your feedback directly on their Angi profile.

Enjoy the rest of your day! 😎️

Best,
Klaidy CX Team

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