HomeAdvisor Reviews 

22,644
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciated the professionalism and quality of the work provided. Reviewers often highlighted the respectful and efficient nature of the staff. Some also found the pricing to be fair and reasonable for the services received. However, some customers also noted significant issues with pricing and payment practices. Many people reported difficulties with cancellation processes and unexpected charges. There were also concerns about poor communication and unfulfilled service commitments, such as contractors not showing up or providing inadequate work. Some reviewers experienced problems with lead quality and a lack of support when issues arose.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some customers reporting positive experiences such... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising the professionalism,... See more

Price

Clients share negative opinions on price, with many reviewers feeling overcharged and encountering unclear... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting issues such as being charged for... See more

Customer communications

Customers had negative experiences with contact, often finding it difficult to communicate clearly due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you want a beautiful and expert tile experience, you will call Family Marble Tile Restoration. .their knowledge and expertise, and respect for the client is Rare these days!My tiles on half my... See more

Company replied

Rated 5 out of 5 stars

I have hired All American Hardwood Floors for several years, and their work has always been extremely professional. They have always provided quality work for a fair price. If you are looking to find... See more

Company replied

Rated 5 out of 5 stars

Called Mike from Grendi Construction, he was here at 7pm and He looked at my attic Fan and we agreed to replace it. He Gave Me A Fair Price and By 8:45 Pm the new Fan Was in . His worker did Th... See more

Company replied

Rated 5 out of 5 stars

First Light Home Services did an excellent job replacing our roof and supporting us through a very difficult insurance process. Joshua started our storm damage claim with our insurance comp... See more

Company replied


Company details

  1. Handyman

Written by the company

Founded in 1998, HomeAdvisor is the operator of the largest home services marketplace across the globe. With HomeAdvisor, homeowners can find prescreened local service professionals; view average project costs; read verified ratings and reviews; and instantly book home improvement, maintenance, and repair appointments online. Learn More: Start a Project True Cost Guide Homeowner Resources Find Pros Near Me


Contact info

3.0

Average

TrustScore 3 out of 5

23K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.0

All reviews

(22,644)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

CROOKS!

I can't say enough about how crooked this company is.I guess just pointing out that there is a 7.2 million dollar lawsuit against them for deceitful businesses practices speaks volumes! They bought out the 1 time honest referral company (consumer driven at one time)and ow call themselves Angi. We were with them for 21 years spending a few thousand a year but told this year we only get trash leads because we sped enough money.Not a hank your being a decent company that never has had a consumer come to us with a complaint, just you are tight wads!

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Needed help with a broken heat pump...

Needed help with a broken heat pump. Within minutes of posting on HomeAdvisor, I had multiple companies vying for my business. I chose one with high reviews and he was here within the hour and resolved my issue ... wham bam thank you ma'am!

January 17, 2024
Rated 5 out of 5 stars

Retaining Wall Replacement

Moises Pizana Hardscapes responded quickly to my requests, behaved courteously and professionally throughout the project, answered my questions and stayed in touch when the project began and thereafter, and did a thorough cleanup job post-project. The crew took out an aging railroad-tie retaining wall and bushes as well to accommodate a new crushed-concrete base with beveled stone blocks and caps fronting a geogrid mesh behind every two rows of stone. The wall runs the length of one side of my property. It is graduated in height, with the tallest and longest length measuring just under four feet tall.
The project also involved moving and reinstalling sprinkler system pipes and includes a drainage system with weep holes.

January 16, 2024
Rated 5 out of 5 stars

Easy process and quick results …

I was able to find contractors in my immediate vicinity, who had the necessary expertise and references to give me confidence in selecting the right one. Two contractors followed up within an hour of my request, and one was able to complete the job on the same day.

January 9, 2024
Rated 2 out of 5 stars

Too many uninvited phone calls

I do not like being bombarded with phone calls from people who I did not SPACIFICALLY invite to bid on my job. Why would I want to speak to someone from a boiler room in los angeles?? I live in Seattle.

January 9, 2024
Rated 1 out of 5 stars

I registered prior to opening a…

Home Advisors and Angi's list was anything from transparent. We registered prior to opening a maintenance company, we were reassured that we would be able to turn leads on and off whenever we were ready to get started....
We never got started due to employee issues and other work.
we started receiving invoices and charges for leads even though we never took a lead....
then we were told that the system automatically turns back on and we are charged for leads...
Home advisor and Angi's list has been charging us for several months for absolutely nothing... Even though we have emails showing we were on top of this they continue to charge.
Finally turned off on December 13, 2023 and now they are saying they can't talk to me because we turned off system so no refunds...
they simply like to tell us "Read terms and conditions."

Also, you can't understand the overseas answering service that is totally clueless

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

Erin Wallace Appraisal

Erin Wallace provided exceptional service for my recent appraisal needs. His communication was exemplary, ensuring a smooth process from start to finish. His professionalism and attention to detail were evident in the thoroughness of his work, delivering precise results within an impressively short timeframe. Moreover, his dedication to customer service was outstanding, demonstrating a level of loyalty that truly sets him apart. Overall, Aaron Wallace's expertise, efficiency, and commitment to excellence make him an invaluable asset in the realm of appraisals.

December 29, 2023
Rated 5 out of 5 stars

Easy to find good help

The pros listed were prompt in trying to give an estimate and were available for the job right away after I accepted. Easy process and the results were great.

December 20, 2023

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