HomeAdvisor Reviews 

22,644
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciated the professionalism and quality of the work provided. Reviewers often highlighted the respectful and efficient nature of the staff. Some also found the pricing to be fair and reasonable for the services received. However, some customers also noted significant issues with pricing and payment practices. Many people reported difficulties with cancellation processes and unexpected charges. There were also concerns about poor communication and unfulfilled service commitments, such as contractors not showing up or providing inadequate work. Some reviewers experienced problems with lead quality and a lack of support when issues arose.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some customers reporting positive experiences such... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising the professionalism,... See more

Price

Clients share negative opinions on price, with many reviewers feeling overcharged and encountering unclear... See more

Payment

Reviewers highlight negative aspects of payment, with many reporting issues such as being charged for... See more

Customer communications

Customers had negative experiences with contact, often finding it difficult to communicate clearly due to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you want a beautiful and expert tile experience, you will call Family Marble Tile Restoration. .their knowledge and expertise, and respect for the client is Rare these days!My tiles on half my... See more

Company replied

Rated 5 out of 5 stars

I have hired All American Hardwood Floors for several years, and their work has always been extremely professional. They have always provided quality work for a fair price. If you are looking to find... See more

Company replied

Rated 5 out of 5 stars

Called Mike from Grendi Construction, he was here at 7pm and He looked at my attic Fan and we agreed to replace it. He Gave Me A Fair Price and By 8:45 Pm the new Fan Was in . His worker did Th... See more

Company replied

Rated 5 out of 5 stars

First Light Home Services did an excellent job replacing our roof and supporting us through a very difficult insurance process. Joshua started our storm damage claim with our insurance comp... See more

Company replied


Company details

  1. Handyman

Written by the company

Founded in 1998, HomeAdvisor is the operator of the largest home services marketplace across the globe. With HomeAdvisor, homeowners can find prescreened local service professionals; view average project costs; read verified ratings and reviews; and instantly book home improvement, maintenance, and repair appointments online. Learn More: Start a Project True Cost Guide Homeowner Resources Find Pros Near Me


Contact info

3.0

Average

TrustScore 3 out of 5

23K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(22,644)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Justin was outstanding

Justin was outstanding. Very efficient and personable. I got the job done on time and on budget. The quote matched the final price. We are very pleased

November 21, 2023
Rated 5 out of 5 stars

Tori, the Best Housecleaner!

Tori is the young Lady who cleaned my home today. She arrived on time and brought her equipment. She cleaned my home like no other. If you want a true professional that truly gets the job done and more, she is your girl! Will use her again for sure.

November 15, 2023
Rated 5 out of 5 stars

Great experience with this team.

From start to finish staff were courteous and friendly. Zac explained what team was doing.
There were no hidden costs it was value for money.
I would go with this particular team again.

November 15, 2023
Rated 5 out of 5 stars

Carpet Cleaned for the holidays…

I needed my carpet cleaned before the holidays, and my previous company had retired. I filled out the form and within minutes, a contractor reached out to me. I hired the contractor and was totally satisfied.

November 14, 2023
Rated 5 out of 5 stars

Easy peasy

Everything was easy from searching for service to contracting to get work done. Highly recommended even if you need out of town service

November 9, 2023
Rated 4 out of 5 stars

Close to perfect, just one little thing...

My review would be 5 star, but there was one thing that made me uncomfortable. I had 2 pros reach out to me regarding the project I posted. One had availability next day, and the other the following day. So I set a time with both to come over for an initial consultation. The first was able to actually perform the work same day so I moved forward with them. I then reached out to the second to cancel the appointment, letting them know that I was able to get someone to complete the work immediately. They then complained to me that they still had to pay Angi/HomeAdvisor a fee since I booked the meeting.

I realize Angi/HomeAdvisor has minimal control (if any) over the professionalism of individual pros, but I can also understand his frustration. Perhaps they should rethink their fee structure for pros and find a way to charge for a lead only after the initial meeting actually takes place.

November 9, 2023
Rated 5 out of 5 stars

plumming

MR. LIETZ was very professional. Arrived when he said he would be . He listened to what I had to say.
I would recommend him

November 8, 2023
Rated 5 out of 5 stars

Professional in home painting…

My request for an interior painter was quickly acknowledged and I was contacted within the hour. I hired the painting company that contacted me. They were able to quote a good price and I agreed to have the work done with them. They were able to do the painting in a few days of our contact and their work was excellent and professionally done. I am exceedingly pleased with the entire process.

November 7, 2023
Rated 1 out of 5 stars

Stay away from using Home Advisor

Stay away from using Home Advisor. I booked a pro, he came out, wanted more money, we did not agree, he left. No services were rendered. I cancelled the booking, and wrote to Home Advisor that I need a refund and explained the situation. All of a sudden I see a charge on my card. They were still charging me for absolutely nothing! I am sitting here talking to their chat service for over 30 minutes, while the rep keeps "looking at the booking" to see what can be done. I feel like I am talking to an idiot that is oblivious to the fact that I want my money refunded and there were no services provided. Never again.

November 5, 2023
Unprompted review
Rated 5 out of 5 stars

The company was very professional and…

The company was very professional and courteous as well as reasonable in pricing. They went above and beyond my expectations and delivered what was stated in their contract
Much appreciated...my neighbors also were impressed and will probably use the as well.

November 6, 2023
Rated 5 out of 5 stars

Great Service, easy to use.

Service was very easy to use. I have professionals calling me within minutes of the post. The team that I hired was able to complete the job as requested.

November 7, 2023

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