Before placing order click and collect online item listing quoted 1 quantity in pack so ordered 6 for two outdoor plant plots. Turned up at store to collect and I was handed in 18 in total! Thankfully... See more
Location
Switch locationUnit 1, Altrincham Retail Park, Manchester Road, Broadheath, WA14 5GR Manchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've just bought a Christmas tree, second year from homebase and the Christmas tree expert, Liam, who does a fantastic job of explaining everything and helping you choose the right tree for your home,... See more
Company replied
I was in the store to purchase a large bag of compost & some earthenware pots, but as I am elderly I needed assistance to lift the products & take them to my car. An assistant requested help for me &... See more
The item sent was broken into pieces it wasn't worth sending it back very disappointed
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Altrincham
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 1, Altrincham Retail Park, Manchester Road, Broadheath, WA14 5GR, Manchester, United Kingdom
- 0345 640 7117
4.0
Great
166 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
informed about the order did click…
Kept informed about the order did click and collect speedy service in store
May 9, 2024
Unprompted review
It was all ready and waiting even tho 2…
It was all ready and waiting even tho 2 days later
Great service, friendly staff
May 8, 2024
Unprompted review
Quick and simple collection from…
Quick and simple collection from friendly staff 👍👍
May 8, 2024
Unprompted review
Matthew
Matthew, the sales assistant, was extremely helpful and even walked me to my car to help me with my purchase. He managed to fit in some extra large boxes that I was sure wouldn’t fit in my vehicle 🚗 Excellent service
May 7, 2024
Unprompted review
The new store
The new store, plus Debbie was very helpful and kind. Plus I have always shopped at Homebase. I'm hoping for help tomorrow as one of the items I bought is guaranteed for 10 years, and it broke on me now I'm a 75year old lady (now that could certainly be doubtful, but if I can get away with it I'll certainly try ) anyway I'm not very strong, plus I'm riddled with arthritis hands as well , I can't believe a Spear & Jackson garden fork would actually break in my hands. I did buy these tools for my daughter because she had just moved into a new house, with her sick husband.
I did buy other tools for her, plus I love gardening so I was helping as I thought I was. Anyway fingers crossed there is a nice Manager, so I won't have a fight on my hands. Regards
Mrs Brenda Maddocks.
April 29, 2024
Unprompted review
Box had been previously lawn mower opened
Box had been previously opened, accepted with cover note from store
Disappointed that stock is returned and sold again as new, which this item isn’t
May 5, 2024
Unprompted review
Reply from Homebase - Altrincham
Hi A Bolton,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store manager. So that we can support in resolving this for you, please fill in your order details in the following link -
((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Gemma Ref: 1947419” in the subject line, and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Usual great service.
May 5, 2024
Unprompted review
Not got my order yet!
May 1, 2024
Reply from Homebase - Altrincham
Hi Chelsea,
We're sorry that you have not received your item yet. We have asked the Store Manager to reach out and resolve this with you.
Kind Regards
Team Homebase
Happy assistant cheered us up!
The assistant on click and collect was so friendly, happy and good at his job thank you!
Me and my husband were a bit grumpy and tired after a long work week and bickering. He cheered us up and we said we needed life lessons from him !
May 3, 2024
Unprompted review
Very helpful staff.
I came instore for a couple of click & collect items and Sally on the customer service that dealt with me was lovely. She went the extra mile to sort out an issue I had. Thankyou.
May 3, 2024
Unprompted review
Homebase Altrincham Amazing staff
I cannot praise two of your staff more highly. Loretta and Junaid were so very helpful when the Karcher K2 that I tried to purchase was not available. Loretta went to a lot of trouble to try and locate one for me and Junaid picked one up for me in the end from your store near Stockport. Loretta kept me informed since Sunday as to what was happening. It’s so refreshing to have so much help from such pleasant people.
April 28, 2024
Unprompted review
Poor store layout and service
Unclear where to collect a strimmer. Why at back of store. Staff had little knowledge of item. Needed to know diameter of strimmer line. Info not on website nor box. I had to have box opened and find out myself from instructions. Wanted to buy extra line but you charge 4x what can get elsewhere
April 23, 2024
Unprompted review
Reply from Homebase - Altrincham
Hi Andrew,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store manager. Looking into this item on our website there is a link under the product description which takes you to suitable spools for this product.
Thanks,
Team Homebase
Click and collect was straightforward…
Click and collect was straightforward altho' would have been easier if customer service desk was at front of store as I have limited mobility. There were no easy aisleways just round about ones.
The lady on checkout till was so helpful and was a joy to deal with visited at 9.15 please compliment her she is a credit to the team
May 1, 2024
Unprompted review
No problem at all
I went into your store at Altrincham to get a key cut I know its only a small thing but I went into a big supermarket chain 2 days ago to get the same thing done had a right trauma with them so it was nice to get a person like Liam serve me top man
May 1, 2024
Unprompted review
Pickup ready as promised
Pickup ready as promised - after ordering last evening!
April 30, 2024
Unprompted review
Click and collect visit
Quick and efficient click and collect service. Lovely friendly staff at collection point and on the checkout.
April 29, 2024
Unprompted review
Easy and fast transaction
April 24, 2024
Click and collect gazebo
Ordered a gazebo and was ready within the hour for click and collect. Lovely gazebo very stylish for a pop up.
April 26, 2024
Unprompted review
Excellent speedy service
April 22, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.