Homebase - Antrim Reviews 

83
TrustScore 4.5 out of 5

4.4

140 Junction One Retail Park, Ballymena Rd, BT41 4NY Antrim, County Antrim, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Bought a kitchen from them, had the homebase kitchen designer come out and promise us that we would not have to re tile the kitchen walls and floor as the new kitchen would match the previous kitchens... See more

Rated 5 out of 5 stars

Jordan who was our kitchen planner was excellent made us both at ease when sorting out the plans. Didn't feel under pressure at any time. Would definitely recommend him, friendly and helpful 👍

Rated 5 out of 5 stars

Staff are always very polite & helpful. I shop alot at the Antrim Homebase store & it's always a very enjoyable experience. Good selection of items, I would sometimes check online before going to t... See more

Rated 5 out of 5 stars

We have had a great experience so far. Jordan B was fantastic, so helpful and friendly and made our whole experience great, nothing was too much trouble, he was brilliant, I can not recommend him enou... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • 140 Junction One Retail Park, Ballymena Rd, BT41 4NY, Antrim, County Antrim, United Kingdom

  • 0345 640 7831

4.4

Excellent

TrustScore 4.5 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(83)

749 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent value for money extremely…

Excellent value for money extremely well designed for us by Jordan.
Expertly fitted and convenient to our needs by all fitters ie kitchen fitter, electrician and plasterer.
I would recommend homebase to everyone.
Thank you.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I ordered online. Fantastic service, i was contacted within an hour to say item was ready for collecting. Store assistant brought the bulky item to my car. Well chuffed.

May 25, 2024
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience, checked stock online drove to anyrim store from ballymena two staff that we spoke to could find the item. I decided to try click and collect as we drove home. I arrived in ballymena to have a text saying my item was avail.for collection. I called antrim Store as I didn't want to make another journey up to dind out they couldn't find it, lady answered and said I just picked the order you need to know where to look. I said that's unfair we asked two staff when.we were up there, she said we'll its here now. I advised she was missing the point my time and petrol to dive up yo antrim twice was awful customer service. No apology and no empathy

May 10, 2024
Unprompted review
Homebase - Antrim logo

Reply from Homebase - Antrim

Hi Necole,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store manager. So that we can reach out to you directly, please fill in your details using the following link 
((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Gemma Ref 1953536” in the subject line, and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Rated 5 out of 5 stars

Time Saver!

As always the click and collect service allowed me to quickly pop in and pick up what I ordered, saving me time from having to find each item myself (as well as knowing it would definitely be in stock when I arrived). The staff were also nice, as they always are.

May 7, 2024
Unprompted review
Rated 2 out of 5 stars

Accused of stealing

When I collected my items and when I was leaving the store I was challenged by a member on till at the front door that I hadn't paid for items that was embarrassing for me and I think that is the last time I will use the click and collect and accused of stealing

May 7, 2024
Unprompted review
Homebase - Antrim logo

Reply from Homebase - Antrim

Hi Gary,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Rated 1 out of 5 stars

I'm still waiting for my online receipt…

I'm still waiting for my online receipt nor have been given one , the young girl on the till is more interested about going out for a vape than her costumer service & also very dure

May 4, 2024
Unprompted review
Homebase - Antrim logo

Reply from Homebase - Antrim

Hi Jonathan​, 

Thanks for your feedback. We’re sorry for any disappointment this experience has caused to you! We've shared your comments with the instore team for further review and have asked the relevant team to forward your invoice to you. 

Thanks,
Team Homebase

Rated 1 out of 5 stars

i URGENThave received a message that i…

i have received a message that i collected my parcel
I have not as yet collected my parcel

April 18, 2024
Unprompted review
Homebase - Antrim logo

Reply from Homebase - Antrim

Hello JF,

Thank you for taking the time to leave a review, a member of our team has reached out to you to discuss this further.

Kind Regards

Team Homebase

Rated 5 out of 5 stars

Easy online ordering.

Ordered online and was notified very quickly that items were ready. Friendly staff member on pick up counter asked what I planned to do with my purchases and offered advice. Very helpful.

April 12, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look