Homebase - Bangor Reviews 

99
TrustScore 4.5 out of 5

4.4

Balloo Retail Park, Balloo Link, BT19 7HJ Bangor, County Down, GB


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See what reviewers are saying

Rated 3 out of 5 stars

I visited the bangor store to get a couple of tools for a gardening job. I was sold the small hand held tool but they wouldn't sell me the extendable pole chainsaw as it was a display model and as the... See more

Rated 4 out of 5 stars

It was extremely easy to find the items I needed online, find my nearest store and see that things were in stock there for collection. The checkout process was easy. My only niggle is that I didn’t ge... See more

Rated 5 out of 5 stars

Excellent customer service from a staff member called Mark in your Bangor store. I wanted to purchase large size washing powder and approached Mark to ask where I could locate it. On checking the stoc... See more

Rated 5 out of 5 stars

Ordered this morning and collected this afternoon no queues staff very helpful as always so sorry they are now in administration


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Balloo Retail Park, Balloo Link, BT19 7HJ, Bangor, County Down, United Kingdom

  • 0345 640 7185

4.4

Excellent

TrustScore 4.5 out of 5

99 reviews

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Replied to 46% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(99)

743 reviews in the last 12 months

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Rated 2 out of 5 stars

Elderly people need more assistance to load heavy items in vehicle

My husband spoke to an assistant by phone re purchasing 12 boxes of tiles he said that someone would help put them in car. When we went to homebase in Bangor yesterday afternoon we spoke to an assistant who showed us were the boxes of tiles were located he had only 11 on the shelf so good service he looked in the store and brought the extra box, very pleasant. He said he would get a trolley and brought it to us and said there is the trolley and left. My husband is 71 years of age, the tiles were on the bottom shelf and my husband had to lift the 12 boxes himself. The trolley was extremely heavy to push the assistant was at the front of shop with another assistant my husband asked him to check codes on boxes which he did. At checkout the lady scanned the boxes I paid and still no offer to assist us on loading the boxes into our vehicle. On loading the boxes one slipped and sliced my husband's finger which was bleeding and very painful. I feel more assistance should be offered to elderly people. I will again say they were pleasant but that was not enough on this occasion.

August 16, 2024
Unprompted review
Homebase - Bangor logo

Reply from Homebase - Bangor

Hi margaret​,

Thanks for bringing this to our attention. We’re sorry to hear you've had a disappointing experience instore. Feedback like this is incredibly important to us and we'll be sure to share it with the instore team. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.

Team Homebase

Rated 1 out of 5 stars

Bought a new rug

Bought a new rug, pre ordered online
Already been opened, leaflet fell out as staff member bought out
Poor attitude from staff when I brought to there attention paid over £100 no effort to present or prepare better for sale

August 16, 2024
Unprompted review
Homebase - Bangor logo

Reply from Homebase - Bangor

Hi Michael,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Rated 5 out of 5 stars

My Experience

From ordering my goods to delivery, it was delivered on time. The delivery man was very helpful and chatty, I would recommend buying from you to all my friends.

August 10, 2024
Rated 5 out of 5 stars

Happy Camper

It was sitting ready for us, the lady had us sorted very quickly and we were heading out again within 5 minutes. Good customer service.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

First class service

First class service.
I have purchased a number of items from homebase over the last few months and service and deliveries have always been excellent.
Quality of products excellent also. Very happy customer.

July 25, 2024
Rated 5 out of 5 stars

Compost

I have used click and collect several times always very efficient and easy to use

July 8, 2024
Unprompted review
Rated 3 out of 5 stars

To many times you have been unable to…

To many times you have been unable to fulfil my order.

July 4, 2024
Unprompted review
Homebase - Bangor logo

Reply from Homebase - Bangor

Hi Gary​,

Thanks for bringing this to our attention. We’re sorry to hear we've not been abled to fulfil your order - we'll ensure this is fed back to the store to review. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.

Team Homebase

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