John Kinge provided an excellent service when recently assisting us in designing our bathroom. John has an extensive knowledge of the range on offer at Homebase. He monitored the delivery of all of t... See more
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Excellent service as usual. I made an observation to the lady at the service desk. What an absolute mess all the graffiti is around the outside of Homebase roadside in Basingstoke. This looks absolut... See more
Company replied
Where to start.... John Kinge is without a shadow of doubt, one of the most helpful consultants in the service industry that we have ever dealt with. We ordered our new kitchen and bathroom from Hom... See more
Very slow service, couldn’t find the click n collect Couldn’t return/swap item bought day before as I’d purchased In store not online,due to going into administration no returns to store !! Need... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Basingstoke
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Winchester Way, RG22 6HN, Basingstoke, Hampshire, United Kingdom
- 0345 6407140
4.5
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Absolutely first class service from Andy…
Absolutely stellar service from Andy Taylor (kitchens) at Homebase Basingstoke. There were numerous issues with AO trying to arrange disconnection of gas kitchen appliances and installation of new electric ones. These difficulties were even more pronounced as I live miles away and was arranging remotely after one shop visit for my elderly mother in Basingstoke. It took 4 attempts to get it right with AO but Andy was so helpful and sorted everything from his end. I can't say enough to recommend Homebase Basingstoke as even if you get issues with the third party involvement of AO you can be confident they will help sort them out. Andy deserves a medal on this one!
February 9, 2024
Unprompted review
replacement bulb
I had to get a replacement bulb, not difficult, but as the bulb was at least 10 years old things change I asked a member of staff who was extremely helpful and found one that would replace the one that had died, it looked different but was great.
Store 000164. Date 08/02/24
Grateful Customer
February 8, 2024
Unprompted review
Excellent customer service
Denise helped me out in the garden section very informative and went out of her way to help.
January 31, 2024
Unprompted review
Reply from Homebase - Basingstoke
Thank you for your review. We'll let Denise know.
Staff could be more friendly.
January 29, 2024
Unprompted review
Reply from Homebase - Basingstoke
Hi,
We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review. Should you wish to discuss this further please reach out to us using this link with Ref:1869169 FAO Gemma - https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb
Thanks,
Team Homebase
Quick and smooth collection
Item I was looking for was in stock locally and collection experience was smooth and quick.
January 11, 2024
Unprompted review
Reply from Homebase - Basingstoke
Thank you for your feedback!
Fantastic customer service!
Denise and Lisa were fantastic in helping us choose furniture for our first home. They both went above and beyond to help in anyway they could. I’d highly recommend these two ladies when looking for furniture or anything else!
January 2, 2024
Unprompted review
Reply from Homebase - Basingstoke
Thank you for your feedback. We will let the team member's know.
Exceptional Service
The service was fast and the lady that served me was polite and really helpful will use the e click and collect service again
December 31, 2023
Unprompted review
Reply from Homebase - Basingstoke
Thank you for your feedback!
Super efficient
Super efficient, ready within the hour!
Staff really friendly 😀
December 29, 2023
Unprompted review
Reply from Homebase - Basingstoke
Thanks for the feedback, We'll let the team know.
Quick and friendly service!
December 29, 2023
Unprompted review
Reply from Homebase - Basingstoke
Thanks for the feedback!
Customer service
I had to return some goods and had lost my receipt. The following members of staff were excellent in tracing my purchase and giving me a gift card. Huge thanks to Richard, Nessie and Nicola for sorting this out for me. It was nice to have an excellent customer service.
December 12, 2023
Unprompted review
Reply from Homebase - Basingstoke
Hi Della,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Well done Homebase
Everything that was ordered for Click & Collect was already loaded on a trolley making it much easier to unload into the car. The assistant was very helpful and friendly.
December 5, 2023
Reply from Homebase - Basingstoke
Hi Baz,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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