I went to Homebase ,didn't realise the car park has a limit of 90 mins,i was 10mins over, So I got fine of 100 Pounds. I think it's really not fair, and unjust. So they have scamped a pensinor, hoping... See more
Location
Switch locationHarbourne Lane, Selly Oak, B29 6TL Birmingham, West Midlands, GB
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See what reviewers are saying
Everything went well and I enjoyed my purchase which is a good quality. I love home base at selly Oak it is a fantastic place those garden centre and you can get everything you need to for home decora... See more
Easily ordered paint on line for click & collect at my local Homebase. Text confirming order was ready received within 10minutes and it was collected within an hour of order being placed. Got a great... See more
I wanted to buy a lawnmower, and was helped several times by an employee, Sheridan. Although she was busy setting up a nearby display, she was friendly and helpful every time, and never made me feel l... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Birmingham Selly Oak
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Harbourne Lane, Selly Oak, B29 6TL, Birmingham, West Midlands, United Kingdom
- 0121 472 9950
4.2
Great
151 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Very helpful staff
Very helpful staff. Dave the paint man matched our paint sample and Sue was very pleasant and courteous at the till
July 9, 2024
Unprompted review
Great shopping experience!☺️I found all…
Great shopping experience!☺️I found all the staff really helpful,and service with a smile makes a refreshing change.Lora on the information desk was amazing. Thank you.
July 8, 2024
Unprompted review
Great advice from team member
Great advice from team member. Knew their products and really friendly.
July 8, 2024
Unprompted review
Easy to order and collect no fuss
July 8, 2024
Unprompted review
Bonsai
The staff who sold me some bonsai trees was friendly his name was ewan .gave me some details on the trees but advised go on line for more details that I did now from Sunday my tree is looking a million
July 6, 2024
Unprompted review
Brilliant store , great offers, friendly staff
I have been coming to this store for a while now and I am very impressed. The staff are always helpful and give great advice on products. Dave ( with glasses ) is a great guy very helpful and funny and soraya brilliant customer service a credit to homebase will definitely be going back
July 5, 2024
Unprompted review
Rubbish communication
July 1, 2024
Reply from Homebase - Birmingham Selly Oak
Hi Saleem,
We're sorry to let you down on this occasion.
We can see you have been in touch with our customer services team.
Many Thanks
Team Homebase
Great Customer Service
Great Customer Service
We were served by Soraya who was very helpful and gave us great tips on keeping the Olive Tree healthy
July 1, 2024
Unprompted review
We bought a keter storage unit reduced…
We bought a keter storage unit reduced by 15% which is great but there was a note on the display saying 10% off when spending £100 + .
We asked the assistant and they said no it didn't apply. I find this disgusting tbh. False representation and no reason why.
July 1, 2024
Unprompted review
Reply from Homebase - Birmingham Selly Oak
Hi Carole,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new), and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Prompt and satisfactory response
Following my 1 star review below I am happy to report that the issue has now been resolved swiftly and efficiently by Store Manager Dave Gilbert. A sincere apology was given, together with a partial refund and a free tin of paint. Thank you Dave, my faith has been restored and the 5 stars are directly for you and your prompt handling of the issue. Kind Regards
their website, on Saturday 29th June 2024, we 'secured' 2 pots of 2 5lt Cuprinol Seagrass Garden Shades fence paint, from the Selly Oak Birmingham branch of Homebase, so that we could take advantage of the buy one get one half price offer. Full payment was taken from my card. The website said it would hold our order for 5 days (yeah right) When we went to collect them the next day, they said they only had one and that they had phoned me to tell me they only had one. I DID NOT receive any such call! So in effect we paid more for the one that it would have cost us at B&Q. More fool us to venture from B&Q, we won't be making that mistake again.
June 30, 2024
Unprompted review
Reply from Homebase - Birmingham Selly Oak
Hi Mrs Harding,
Thanks for your feedback. We’re sorry to hear we were unable to fulfil your click and collect. We'll ensure this is fedback to the store for further review. Please reach out if you wish to discuss this further.
Thanks,
Team Homebase
Thank you Soraya for all of your help…
Thank you Soraya for all of your help selecting our gazebo and outdoor sofa! She was very friendly and gave us all the information we needed for a speedy process.
June 29, 2024
Unprompted review
Soraya approached us & asked us if we…
Soraya approached us & asked us if we needed any help. She then went above & beyond with her customer service which was most welcome & helped you earn £48 from our visit. As a suggestion it would be helpful to have sample pots for fence paint?
June 29, 2024
Unprompted review
The honesty of staff
The member of staff (sue);very honest, very pleasant. Very personable too.
June 28, 2024
Unprompted review
Told me the whole order was there when…
Told me the whole order was there when it wasn’t prob with refunding me
June 20, 2024
Unprompted review
Reply from Homebase - Birmingham Selly Oak
Hi Sharon,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Amy” in the subject line, and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Selly oak branch 21/6/24 16:00 bought 5…
Selly oak branch 21/6/24 16:00 bought 5 rolls of turf.
The turf was yellow where there was grass and grey and offensive smelling in large patches. The rolls fell apart as I tried to lay them. I had wonderful turf from bournvile garden centre last week but they had run out.
June 21, 2024
Unprompted review
Reply from Homebase - Birmingham Selly Oak
Hi Anthony,
Thanks for bringing this to our attention. We’re sorry to hear you're not happy with the product. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) if you would like to discuss this further.
Many Thanks
Team Homebase
Helpful staff who went out their way to…
Helpful staff who went out their way to help me with my purchases! Particular mention to Dave on the shop floor and Sue on the tills!
Thank you both - a credit to the company
June 21, 2024
Unprompted review
Really helpful friendly staff
Really helpful friendly staff. We were served at the till by Sue
June 20, 2024
Unprompted review
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