Homebase - Birmingham Selly Oak Reviews 

151
TrustScore 4 out of 5

4.2

Harbourne Lane, Selly Oak, B29 6TL Birmingham, West Midlands, GB


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See what reviewers are saying

Rated 1 out of 5 stars

I went to Homebase ,didn't realise the car park has a limit of 90 mins,i was 10mins over, So I got fine of 100 Pounds. I think it's really not fair, and unjust. So they have scamped a pensinor, hoping... See more

Rated 5 out of 5 stars

Everything went well and I enjoyed my purchase which is a good quality. I love home base at selly Oak it is a fantastic place those garden centre and you can get everything you need to for home decora... See more

Rated 5 out of 5 stars

Easily ordered paint on line for click & collect at my local Homebase. Text confirming order was ready received within 10minutes and it was collected within an hour of order being placed. Got a great... See more

Rated 5 out of 5 stars

I wanted to buy a lawnmower, and was helped several times by an employee, Sheridan. Although she was busy setting up a nearby display, she was friendly and helpful every time, and never made me feel l... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Birmingham Selly Oak

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Harbourne Lane, Selly Oak, B29 6TL, Birmingham, West Midlands, United Kingdom

  • 0121 472 9950

4.2

Great

TrustScore 4 out of 5

151 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(151)

801 reviews in the last 12 months

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Rated 3 out of 5 stars

Get your refunds straight

This purchase followed a previous identical order which I had to return as it was not fulfilled correctly. I have now checked my statement to see that my refund only covered one of three loft rolls, leaving me out of pocket by £41.98. The online form was helpful as I got a response the next day, but be wary of refunds and special offers!

December 9, 2023
Homebase - Birmingham Selly Oak logo

Reply from Homebase - Birmingham Selly Oak

Hi Martin,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store management so that we can get this resolved for you as soon as possible.

Thanks,
Team Homebase

Rated 5 out of 5 stars

Delivery on time.

December 6, 2023
Homebase - Birmingham Selly Oak logo

Reply from Homebase - Birmingham Selly Oak

Hi Sandra​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Rated 5 out of 5 stars

Excellent service with a smile…

Excellent service with a smile Lovely young girl with dark hair … can’t remember her name!

December 11, 2023
Unprompted review
Homebase - Birmingham Selly Oak logo

Reply from Homebase - Birmingham Selly Oak

Hi Joy​,

Thanks for the great feedback, we hope to see you shopping with us again soon ![](https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v2/assets/emoticons/1f603_grinningfacewithbigeyes/default/30_f.png?v=v5)

Team Homebase

Rated 5 out of 5 stars

Brilliant

Brilliant, so helpful, took items to my car for me in the rain 😊

December 4, 2023
Homebase - Birmingham Selly Oak logo

Reply from Homebase - Birmingham Selly Oak

Hi Karen​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

Rated 5 out of 5 stars

Ordered Click and Collect…

Ordered Click and Collect….assistant produced it in 2 mins…couldn’t be better !!! Many thanks !!!

December 5, 2023
Homebase - Birmingham Selly Oak logo

Reply from Homebase - Birmingham Selly Oak

Hi Morris​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

Rated 5 out of 5 stars

Click and collect

Easy picking up my click and collect order and was able to find all the paint samples I needed

December 3, 2023
Homebase - Birmingham Selly Oak logo

Reply from Homebase - Birmingham Selly Oak

Hi Lianne​,

Thanks for the great feedback, we hope to see you shopping with us again soon!

Team Homebase

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