Homebase - Bishop�s Stortford Reviews 

319
TrustScore 4.5 out of 5

4.7

Fitzroy Park, Stansted Road, CM23 5PP Bishop's Stortford, Hertfordshire, GB


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See what reviewers are saying

Rated 1 out of 5 stars

When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they co... See more

Company replied

Rated 5 out of 5 stars

Completely let down on an online order of garden table and chairs by Homebase . Told after delivery date out of stock. Main customer service response directed to branch that had none. Phoned jade at b... See more

Rated 5 out of 5 stars

Excellent customer service especially from the yard click and collect man who ensured that we were safe and loaded despite having problems loading. He was very helpful. Very pleased. However we were f... See more

Rated 5 out of 5 stars

Claire at Bishops Stortford branch has been very helpful on both days we visited your store. Once when I took my Dementia brother she showed him kindness and didn’t hurry him. Today I went again wit... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Bishop�s Stortford

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Fitzroy Park, Stansted Road, CM23 5PP, Bishop's Stortford, Hertfordshire, United Kingdom

  • 0345 640 7619

4.7

Excellent

TrustScore 4.5 out of 5

319 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(319)

811 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience thanks to Leigh

Leigh was a great help when I came in for paints. Not only did she give me multiple options but she helped me find a solution that worked best for my situation. Her knowledge was absolutely right when put into practice so she was greatly appreciated!

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Lady on the till

Lady on the till, Mandy, was very helpful and cheerful. Had some questions and she went out of her way to help. Refreshing 👏👏👍

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Kevin at the Bishops Stortford branch certainly went the extra mile in helping me choose some plants and then loading them into my car. Great customer service!

June 18, 2024
Unprompted review
Rated 1 out of 5 stars

We were given two 2.5l rather than the…

We were given two 2.5l rather than the two 5l tins that we ordered.

August 8, 2024
Unprompted review
Homebase - Bishop�s Stortford logo

Reply from Homebase - Bishop�s Stortford

Hi Ellie,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Rated 1 out of 5 stars

What an awful experience the bad customer service poor girl…

What an awful experience the poor girl at the click and collect was dealing with a queue of people when another girl turned up I said I’m waiting for a click and collect she told me to join the queue in a very unfriendly manner. When it was my turn the nice young lady called for assistance the rude girl interrupted her and said she had to ask for another member of staff not the one she originally asked. Rude girl then came off her till and spoke down to other staff member and said she didn’t call out loud enough so called again in a brusque manner, eventually a man came along she told him original requested man was doing it now. Then had to wait whilst boy did another click and collect even though I was there first
I will not return to this shop whilst such a rude employee is still there staff or customers should not be spoken to in the way she did under any circumstances

August 3, 2024
Unprompted review
Homebase - Bishop�s Stortford logo

Reply from Homebase - Bishop�s Stortford

Hi Samantha​,

Thanks for bringing this to our attention. We’re sorry to hear you've had a disappointing experience instore. Feedback like this is incredibly important to us and we've shared this with the instore team. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.

Team Homebase

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