When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they co... See more
Company replied
Fitzroy Park, Stansted Road, CM23 5PP Bishop's Stortford, Hertfordshire, GB
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When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they co... See more
Company replied
Completely let down on an online order of garden table and chairs by Homebase . Told after delivery date out of stock. Main customer service response directed to branch that had none. Phoned jade at b... See more
Excellent customer service especially from the yard click and collect man who ensured that we were safe and loaded despite having problems loading. He was very helpful. Very pleased. However we were f... See more
Claire at Bishops Stortford branch has been very helpful on both days we visited your store. Once when I took my Dementia brother she showed him kindness and didn’t hurry him. Today I went again wit... See more
Written by the company
Written by the company

Fitzroy Park, Stansted Road, CM23 5PP, Bishop's Stortford, Hertfordshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 2 weeks
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Leigh was a great help when I came in for paints. Not only did she give me multiple options but she helped me find a solution that worked best for my situation. Her knowledge was absolutely right when put into practice so she was greatly appreciated!
Always helpful team and very quick to respond
I've bought two cans of black painting, very fast.
Natasha was kind at the counter.
Easy on line and helpful staff at the store when collecting.
Kev was so helpful and gave me some great advice on how to use the painting equipment I bought more effectively
Store had the items I wanted, excellent service at the checkout.
All staff very pleasant, actively helpful & knowledgeable.
Lady on the till, Mandy, was very helpful and cheerful. Had some questions and she went out of her way to help. Refreshing 👏👏👍
Item was ready for collection
Very helpful staff , could not have successfully picked up my order without their assistance .
I was helped by George who was very helpful, professional and nice. Thank you George!
Maddy was really helpful and friendly today. A real gem in the Bishops Stortford branch, THANK YOU
A well stocked shop. Much better than internet scrolling endlessly on your phone . Plus Claire was happy and helpful.
Kevin at the Bishops Stortford branch certainly went the extra mile in helping me choose some plants and then loading them into my car. Great customer service!
We were given two 2.5l rather than the two 5l tins that we ordered.

Reply from Homebase - Bishop�s Stortford
Order was delivered on time by two very efficient and helpful chaps. Very pleased with the sofa
What an awful experience the poor girl at the click and collect was dealing with a queue of people when another girl turned up I said I’m waiting for a click and collect she told me to join the queue in a very unfriendly manner. When it was my turn the nice young lady called for assistance the rude girl interrupted her and said she had to ask for another member of staff not the one she originally asked. Rude girl then came off her till and spoke down to other staff member and said she didn’t call out loud enough so called again in a brusque manner, eventually a man came along she told him original requested man was doing it now. Then had to wait whilst boy did another click and collect even though I was there first
I will not return to this shop whilst such a rude employee is still there staff or customers should not be spoken to in the way she did under any circumstances

Reply from Homebase - Bishop�s Stortford
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