When we made the order, we were told it would be ready within the hour. We waited until the next day and still hadnt received a ready to collect email. We went to the store anyway and was told they co... See more
Company replied
Location
Switch locationFitzroy Park, Stansted Road, CM23 5PP Bishop's Stortford, Hertfordshire, GB
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See what reviewers are saying
Completely let down on an online order of garden table and chairs by Homebase . Told after delivery date out of stock. Main customer service response directed to branch that had none. Phoned jade at b... See more
Excellent customer service especially from the yard click and collect man who ensured that we were safe and loaded despite having problems loading. He was very helpful. Very pleased. However we were f... See more
Claire at Bishops Stortford branch has been very helpful on both days we visited your store. Once when I took my Dementia brother she showed him kindness and didn’t hurry him. Today I went again wit... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Bishop�s Stortford
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Fitzroy Park, Stansted Road, CM23 5PP, Bishop's Stortford, Hertfordshire, United Kingdom
- 0345 640 7619
4.7
Excellent
319 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 2 weeks
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Natasha was very helpful
Natasha was very helpful, I brought the Isla shose brench boucle seat.
She radio through to the ware house and found money in a box. She also told me what feed I needed for the Hydrangea I brought.
Excellent service.
July 12, 2024
Unprompted review
Leigh, Bishop’s Stortford
Leigh, on the paint mixing counter, spent ages with me trying to find the shade described as my granddaughter as Barbie pink. Leigh couldn’t have been more helpful and the (in theory) discontinued Sexy Pink she suggested turned out to be perfect.
July 4, 2024
Unprompted review
Great Service at Homebase
Homebase has always been my 'go to' place for DIY projects.
On this visit I was unsure of what I needed and had to return the wrong item that I had bought earlier. I spoke to Natalie who was very helpful and reassuring. Being a retired Customer Service prossional, I found Natalie to be a great asset to Homebase.
Thank you
July 12, 2024
Unprompted review
Always great to see someone you know at…
Always great to see someone you know at the checkout. India was very pleasant and friendly 👍😀
July 7, 2024
Unprompted review
Natasha and Dave made my experience…
Natasha and Dave made my experience great today they went above what they should have and generally cared about finding the plants I needed for my crocodile enclosure. Thank you so much
July 10, 2024
Unprompted review
I came to your store today
I came to your store today. I needed a certain hedge trimmer , as I just broke my neighbours one . Kevin went above and beyond to help me , there was none in stock , but he kept trying to find one , as the system said different. In the end he gave me the ex-display one , finding the battery and charger. A fantastic experience, and a great employee for Homebase
July 10, 2024
Unprompted review
Had to return a hedge cutter which had…
Had to return a hedge cutter which had stopped working. Natasha was very helpful, looking at stock and offering a refund or replacement. In the end, the item had been discontinued in favour of a newer version, but Natasha sorted out the replacement. Helpful and personable.
July 10, 2024
Unprompted review
Excellent service
July 10, 2024
Unprompted review
Managed to find everything and if…
Managed to find everything and if anything, there were staff present. Maddy served us and was really accommodating and sweet.
July 9, 2024
Unprompted review
Fantastic customer service from James…
Fantastic customer service from James and Stacey at Homebase Bishops Stortford cannot thank them enough for their help on Saturday 06.07.2024.
July 6, 2024
Unprompted review
Amazing
Amazing service. I ordered paint on a click and collect. I went to collect and was concerned what I ordered would not be suitable after all. India not only honestly gave her opinion on my initial choice but then went above and beyond by helping me choose a different colour, I am delighted with the colour. India’s service was sensational. Thankyou.
July 6, 2024
Unprompted review
Maddys customer service is always…
Maddys customer service is always superb! She's always so friendly, chatty, and just a really lovely personality. Always takes the time to be kind and sweet. Maddy is an asset to your company! Homebase train their staff very well in customer service in Bishop's Stortford! They're all so helpful and friendly!
July 8, 2024
Unprompted review
The service is as excellent
The service is as excellent . Ordered a couple of items ( lanterns ) online and they contacted me from Bishop stortford shop to advise only have one in stock and the lady asked the manager if he could pick one that was available from Colchester as he lived near there ! How very kind and went above and beyond !
July 8, 2024
Unprompted review
James was very friendly and helpful
July 6, 2024
Unprompted review
Natasha was very helpful and friendly
Natasha was very helpful and friendly
July 5, 2024
Unprompted review
Friendly and helpful
June 28, 2024
Unprompted review
Very efficient and helpful paintt mix…
Very efficient and helpful paintt mix service. A special thank you to George who went the extra mile to make sure that I left the store as a satisfied customer.
July 2, 2024
Unprompted review
Maddy is so kind and patient
Maddy is so kind and patient. I love it when I see her serving. Well done Homebase for employing all age groups. Fantastic service
July 1, 2024
Unprompted review
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