The click & collect area wasn't well signposted and, once we'd got a trolley from outside the store, there wasn't much room to move the box off the counter onto the trolley due to various obstacles... See more
Company replied
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See what reviewers are saying
Fantastic help at 5pm 15 December Homebase Bracknell at Dulux paint section by Emmanuel and Gweneth both went over and above to help me find my way through the nightmare of Dulux paint choices , num... See more
Company replied
What can I say... No on a serious note, Doug Stephens at the Bracknell branch was very helpful, listened to our needs/requirements and gave us some good advise. He wasn't pushing, because if he d... See more
I had been looking around several stores likes of B&Q, Wickes but the moment I stepped in Homebase Claire asked me if she can help me, she spent hours in putting up the right order as needed by me in... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Bracknell
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Wokingham Road, RG42 1NB, Bracknell, Berkshire, United Kingdom
- 0345 640 7497
4.3
Excellent
125 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything ready for me
Everything ready for me, no queue no fuss simple!
June 17, 2024
Unprompted review
Outstanding customer care
Outstanding customer care and professional service from Claire Hodd in planning our new kitchen and bathrooms
June 8, 2024
Unprompted review
Doug and Katie at Bracknell Homebase…
Doug and Katie at Bracknell Homebase are stars! Their customer service today was the best I've received in years, going above & beyond to help us.
Well done and thank you Doug and Katie.
June 9, 2024
Unprompted review
For the 3rd time in a row when doing…
For the 3rd time in a row when doing click and collect item was damaged
June 14, 2024
Unprompted review
Reply from Homebase - Bracknell
Hi Grant,
We're sorry to hear that your Click&Collect was damaged, if you return this to the store where you collected the item they can arrange for an exchange or a refund. If you are unable to return to the store or would like to keep the damaged goods please send images to this link;(https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)
Kind Regards
Team Homebase
I ordered 18 decking planks
I ordered 18 decking planks, 15 were great, but one was warped, 1 was spit and 1 was not the correct width. We didn't have the time to exchange them as my son only saw them on 7th June 2024 -he'd come from Ireland to do the job. He reconfigured his plan to accommodate the 3 'bad' ones. I have pictures on my mobile, but I haven't had time to go visit the store for any compensation. Lynnette Oldfield
May 30, 2024
Reply from Homebase - Bracknell
Hello Lynnette,
We're sorry to hear that you have had these issues. A member of our senior team will be in touch to discuss this further.
Kind Regards
Team Homebase
Quick and efficient collection process
Very quick and efficient collection process. Nice lady that served us. Great baskets, so happy with the items too.
June 12, 2024
Unprompted review
Great price
Great price, great service, great delivery, couldn't be more pleased. Thank you so much and would definitely recommend.
June 5, 2024
Great service
Store kept me fully up to date including 2 calls about my order. Great service.
June 9, 2024
Unprompted review
One of the items was wrong second time…
One of the items was wrong second time it’s happened on click and collect given a lower priced item till I queried and had to wait 10 minutes for someone to come and swap it for what I actually ordered and paid for no explanation or apology guessing they were hoping I wouldn’t notice
June 9, 2024
Unprompted review
Reply from Homebase - Bracknell
Hi Mrs Hey,
Thanks for bringing this to our attention. We’re sorry to hear of your disappointing experience. Feedback like this is incredibly important to us, so we've shared this with the instore team. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Team Homebase
CIick and collect just works
CIick and collect just works - nice people too.
June 9, 2024
Unprompted review
The guys in the store
The guys in the store - Alan? And Dave were a great help in moving the bookcase today. Thank you
May 31, 2024
Unprompted review
Staff are always so helpful
Staff are always so helpful, whenever needed 👍😀 excellent paint choice
April 28, 2024
Unprompted review
Within an hour
Ordered, received text and picked up item all within the hour ... Helpful staff in store, couldn't ask for more.
May 30, 2024
Unprompted review
Great service
Great service, our item was ready to be collected within half an hour of ordering.
May 25, 2024
Unprompted review
Great customer service
Rosie the lady at the collection desk is extremely helpful and very friendly. Good customer engagement.
May 24, 2024
Unprompted review
I got sent a notification that the…
I got sent a notification that the package was ready for collection, but it actually was not ready.
May 22, 2024
Unprompted review
Reply from Homebase - Bracknell
Hi Mike,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store manager.
Thanks,
Team Homebase
What can I say...
What can I say...
No on a serious note, Doug Stephens at the Bracknell branch was very helpful, listened to our needs/requirements and gave us some good advise.
He wasn't pushing, because if he did I would of dropped them from our places to go.
We had a few issues during the build, and Doug (whilst on holiday) did he best to help, as well as getting his colleague Claire to support.
April 14, 2024
Unprompted review
Homebase Bracknell
The things I wanted were easy to order online for click and collect. I received a call from a very polite staff member that one item wasn't available but I would be refunded. When I went to collect my items the staff member who served me was friendly and chatty and efficient. Very impressed with Homebase Bracknell.
May 16, 2024
Unprompted review
The staff in the Bracknell store are…
The staff in the Bracknell store are always so helpful and give good advice about what products are best for what ever project I am doing. The prices in store are also more in line with your competitors
May 14, 2024
Unprompted review
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