We called into the Bridgend store with a view to purchasing a new kitchen. From the start Louise Walker was friendly and helpful. Louise called to measure and design our kitchen, she listened to all o... See more
Location
Switch locationBridgend Retail Park, Picton Court, Cowbridge Road, CF31 3XX Bridgend, Mid Glamorgan, GB
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See what reviewers are saying
Just looked on your site and liked the wall tree.ive always been pleased with Homebase superstore, but this was my first online perchance and will do more in the future many thanks Margaret Edwards
Ed did an outstanding job of helping us with our new bathroom. He was very professional and patient with our choices of what type of shower enclosure etc we were considering. Even when we changed our... See more
Visited the local Homebase in Bridgend to buy a specific pot of paint. It wasn't in stock. Customer Services very unhelpful. Ordered the paint myself online with Homebase. Paid delivery. Paint hasn't... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Bridgend
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Bridgend Retail Park, Picton Court, Cowbridge Road, CF31 3XX, Bridgend, Mid Glamorgan, United Kingdom
- 0345 640 7477
4.6
Excellent
120 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Click and collect
Made an online order for click and collect. Had a text first thing the next day. The order was ready for us when we collected it. Really good service
March 13, 2024
Unprompted review
Always a pleasure to visit this…
Always a pleasure to visit this Bridgend store the staff at tills and the assistants on the floor are always very friendly and nothing is too much trouble
March 8, 2024
Unprompted review
Great service
January 29, 2024
Unprompted review
Excellent store
Excellent store. I was given great service by a man on the shop floor. Had the time to chat to me about my project which was refreshing to see. The shop has everything I want in stock. They also have a lovely kitchen and bathroom area with plenty on display.
January 22, 2024
Unprompted review
I am absolutely disgusted at the way my friend was treated…
I have rang spoke to the lady concerned it was a big mistake on my part I thought that all mirrors were in a package not just kept outside in the rain, it was a special 70th birthday present which in hindsight I should of ordered from a company that could deliver to her home then it would of been in a decent package. I have learnt from this mistake thank you for your help.
January 22, 2024
Unprompted review
Reply from Homebase - Bridgend
Hi Susan,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Crack on top of my unit
I went to pick up my order. I was well happy as it was on a trolley ready for me. When I got home the item i bought had a crack in it. Luckily I was able to still use it as I was able to turn it the other way but still annoyed
January 9, 2024
Reply from Homebase - Bridgend
Hi Jenna,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Both of the staff in Homebase Bridgend…
Both of the staff in Homebase Bridgend were excellent !
The lady who collected my storage item (large box) and the gentleman who helped me load it, were friendly and very personable. Excellent customer experience!
January 11, 2024
Unprompted review
Helpful and friendly service
Edward was so helpful the design of our kitchen and always on hand either by email or telephone with prompt replies to any queries I had
January 8, 2024
Unprompted review
Good stock of storage boxes that I was…
Good stock of storage boxes that I was looking for. Store was fairly busy but all the staff were happy and friendly.
January 6, 2024
Unprompted review
Great service had a text early in the…
Great service had a text early in the day to say my order was ready. When i got to the store i was served quickly and my order was ready on a trollley to put straight in the car. Great service and really happy with the tiles i've purchased.
January 7, 2024
Unprompted review
Reply from Homebase - Bridgend
Hi Wendy,
We pride ourselves on our customer service so really appreciate your feedback. If there’s anything we could have done to make your experience a 5* one, please fill in the following form (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb).
Thanks,
Team Homebase
Always super helpful staff
Always super helpful staff, nothings too much trouble. Thanks Homebase 👍
December 13, 2023
Unprompted review
Reply from Homebase - Bridgend
Hi Jayne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Good product so easy to pick up ready…
Good product so easy to pick up ready when i arrived 👍
December 5, 2023
Reply from Homebase - Bridgend
Hi Anthony,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Warm friendly and helpful staff at the…
Warm friendly and helpful staff at the Bridgend store.
December 9, 2023
Unprompted review
Reply from Homebase - Bridgend
Hi Elsie,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
It was easy to order and it was waiting…
It was easy to order and it was waiting for me when I got there.
Very good product at a great price.
Staff were very helpful.
December 7, 2023
Unprompted review
Reply from Homebase - Bridgend
Hi Sparky,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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